Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

Please be informed with immediate effect, collection of pass sticker at ESD SATELLITE CENTRE (ESC), KUALA LUMPUR INTERNATIONAL AIRPORT 1 (KLIA1) has resumed as usual.

&nbsp;

For collection of pass sticker, kindly adhere to the following:

&nbsp;

1. Once submitted and processed, company will be notified via email to download a Confirmation Letter in the system. FKW including their dependent/s MUST show this letter upon entry at the airport and during collection of pass sticker.

&nbsp;

2. Only FKW and their dependent/s who arrive at KLIA1 are eligible to collect the pass sticker at ESC. For those who arrived at other than KLIA1, the pass sticker must be collected at Expats Service Centre.

&nbsp;

In cases where the issuance of pass sticker is unsuccessful at ESC, company may email us at expatctr@mdec.com.my for the next arrangement.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre 

Malaysia Digital Economy Corporation

COLLECTION OF PASS STICKER AT ESD SATELLITE CENTRE (ESC), KUALA LUMPUR INTERNATIONAL AIRPORT 1 (KLIA1) 

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

We wish to inform, that some of our officers from Expats Service Centre in MDEC will be involved in an event on 4th October 2024 (Friday). Therefore, kindly observe the following:

&nbsp;

1. Expats Service Centre in Cyberjaya (including Immigration Department of Malaysia)
&nbsp;&nbsp;&nbsp;&nbsp;- Will be operating as usual but with minimal support.
2. Expats Service Centre - Northern Office (Penang)
&nbsp;&nbsp;&nbsp;&nbsp;- Will be closed from 8.30am until 5.00pm

&nbsp;

Operations will resume as usual on Monday, 7th October 2024.

&nbsp;

Given these circumstances, we encourage you to plan your applications in advance to ensure a smooth process.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

EXPATS SERVICE CENTRE (CYBERJAYA & NORTHERN OFFICE) OPERATIONAL HOURS

E-Invoice Implementation

We are delighted to announce that MDEC will implement e-Invoicing via the Peppol Network starting August 2024, in alignment with LHDN&#39;s (Lembaga Hasil Dalam Negeri) e-Invoice enforcement.

&nbsp;

To comply with LHDN&rsquo;s e-Invoice requirements, we kindly request that you provide your TIN (Tax Registration Number), SST (Sales and Service Tax) number, and other necessary details when conducting business transactions with us. This information is essential for the LHDN validation of e-Invoices. Please ensure that the information you provide is current and accurate to enable timely and error-free e-Invoice validation.

&nbsp;

As we transition to this new and efficient e-Invoicing system, we also encourage you to adopt the Peppol framework for your own e-Invoicing needs. This will help streamline processes and ensure compatibility across platforms, enhancing operational efficiency, compliance, security, and reliability.

&nbsp;

Thank you for your cooperation and support.

MDEC TO IMPLEMENT E-INVOICING VIA PEPPOL NETWORK STARTING AUGUST 2024

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

Referring to our announcement &ldquo;New Process of Foreign Knowledge Worker (FKW) Projection&rdquo; on 3rd June 2024, we are pleased to inform that with the new process, companies are no longer required to submit the supporting documents upon declaration of headcount.

&nbsp;

However, to adhere to the requirement by Ministry of Human Resources, a valid approval letter from Department of Labour Peninsular Malaysia (JTKSM) is still required for submission of FKW new application. This approval letter is mandatory and companies MUST ensure it is attached when submitting their applications.

&nbsp;

We seek your cooperation to adhere to the requirements made by the Government of Malaysia.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my.</a>

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON HEADCOUNT REQUIREMENT

Dear Valued Clients

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

In view of the upcoming Hari Raya Aidiladha celebrations, we wish to inform that Expats Service Centre&nbsp;will be closed for half day on 14th June 2024 (Friday) from 12.00pm to 5.00pm. Expats Service Centre&nbsp;will resume&nbsp;as usual on 18th June 2024 (Tuesday) at 8.00am. &nbsp;&nbsp;

As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" style="color:#0563c1; text-decoration:underline">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING  HARI RAYA AIDILADHA 2024

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

As you may aware, MDEC seeks to continuously to improve the efficiency of obtaining permits for expatriates working in Malaysia and expedite the hiring process for the companies.

&nbsp;

In this regard, please be informed effective from 4th June 2024, the Foreign Knowledge Worker (FKW) projection submission that is currently known as &ldquo;headcount&rdquo; will be further simplified and the projected headcount will be automatically approved. 

&nbsp;

With the new implementation, any FKW Projection request that are currently pending for approval will be forfeited. For this case, company is required to resubmit latest FKW headcount information with relevant justification at <a href="https://mdec.my/expats" style="color:#0563c1; text-decoration:underline">https://mdec.my/expats</a> and this will go through the automatic approval process.

&nbsp;

Given this flexibility, please note that the projected FKW headcounts must be utilised in respective year and cannot carried forward to the next year. Monitoring of the passes usage will be performed on continuous basis to ensure relevant compliance and any non-compliance is subject to cancellation of the passes.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" style="color:#0563c1; text-decoration:underline">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

NEW PROCESS OF  FOREIGN KNOWLEDGE WORKER (FKW) PROJECTION

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

Please be informed that effective from 1st July 2024, companies must ensure that the name of the authorised person designated to liaise with Expats Service Centre is listed in the Expats system. After 1st July 2024 we will not entertain any representative who is not listed in our record.

Therefore, we encourage the company to submit a new authorisation letter immediately if there are any changes or updates of the authorised person.&nbsp; The sample letter is available at &nbsp;https://mdec.my/expats/document-library-for-non-md-company under the Sample Letters section.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" style="color:#0563c1; text-decoration:underline">expatctr@mdec.com.my</a>.

&nbsp;

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

AUTHORISED CONTACT PERSON OF  MALAYSIA DIGITAL AND NON-MALAYSIA DIGITAL COMPANIES

Dear Valued Clients,

Greetings from Expats Service Centre!

&nbsp;

Please note that effective from 24th April 2024, all new and renewal applications for Employment Pass (EP) must be submitted through the Xpats Gateway at <a href="https://xpatsgateway.com.my/" style="color:#0563c1; text-decoration:underline" target="_new">https://xpatsgateway.com.my/</a>, using&nbsp;the same login credentials as the MDEC Expats System. 

&nbsp;

This initiative follows the announcement made by the Minister of Economy, YB Tuan Rafizi Ramli, on 31 May 2023, regarding the Single Window approach for expatriate/Foreign Knowledge Worker (FKW) applications.

&nbsp;

For other transactions and services, please access the relevant features at <a href="https://mdec.my/expats" style="color:#0563c1; text-decoration:underline">https://mdec.my/expats</a>.

We kindly request your company&#39;s cooperation in adhering to this new government initiative.

&nbsp;

For more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" style="color:#0563c1; text-decoration:underline">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

SUBMISSION OF EMPLOYMENT PASS APPLICATION  VIA SINGLE WINDOW - XPATS GATEWAY

Dear Valued Clients,

Greetings from Expats Service Centre!

Kindly be informed that due to the instability of the Immigration system performance at the Immigration Unit in Cyberjaya, we are currently experiencing a delay in completing the Endorsement Stage (issuance of pass sticker) applications. &nbsp;

Thus, for any urgent application kindly reach us via expatctr@mdec.com.my or the company&rsquo;s Client Managers for the collection of pass sticker. Please note that our Front Counter is open until 8th April 2024, Monday and will resume as usual on 15th April 2024, Monday due to upcoming Hari Raya Aidilfitri.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

Yours sincerely, 
Expats Service Centre 
Malaysia Digital Economy Corporation 
&nbsp;

ENDORSEMENT STAGE ISSUANCE OF PASS STICKER

Dear Valued Clients

Greetings from Expats Service Centre!

&nbsp;

In view of upcoming Hari Raya Aidilfitri celebrations, we wish to inform that the Expats Service Centre will be closed half day from 12.00 pm to 4.00 pm on&nbsp;9th April 2024 (Tuesday) and will resume as usual on 12th April 2024 (Friday). Nevertheless, our Front Counter will remain closed on 9th and 12th April 2024. 

&nbsp;

Please take note that there will be a minimal support available for services in Expats Service Centre during the Hari Raya week.

&nbsp;

Endorsement of Employment Pass / Dependant Pass / Other Related Pass and Services

&nbsp;

The last day for submission of:

1. Original passport for Cancellation of Pass will be on&nbsp;3rd April 2024 (Wednesday). Please take note that we will not accept original passport from 4th April 2024 until our Front Counter resume on 15th April 2024 in view of security reason.

&nbsp;

2. Endorsement will be on&nbsp;3rd April 2024 (Wednesday). For applications submitted after 3rd April 2024, the applications will only be processed after the festive holidays.&nbsp;

&nbsp;

As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" style="color:#0563c1; text-decoration:underline">expatctr@mdec.com.my</a>.

&nbsp;

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDILFITRI 2024

Dear Valued Clients,

Greetings from Expats Service Centre!

&nbsp;

Kindly be informed that there will be a scheduled maintenance activity for the Expats System on Thursday, 29th February 2024 from 6.00pm until 9.00pm due to system maintenance. Please take note that the Expats System will not be accessible during this period. 
Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

 
Yours sincerely,

&nbsp;

Expats Service Centre 
Malaysia Digital Economy Corporation 
&nbsp;

EXPATS SYSTEM MAINTENANCE FEBRUARY 2024

Dear Valued Clients,

Greetings from Expats Service Centre!

&nbsp;

Following the Malaysian government&#39;s announcement, the Sales &amp; Service Tax (SST) rate will increase from 6% to 8% effective 1st March 2024. Consequently, this new SST rate will be implemented on MDEC processing fees from March 1st onwards.&nbsp;

&nbsp;

The Expats system and website will be updated to reflect these changes.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

 
Yours sincerely,

&nbsp;

Expats Service Centre 
Malaysia Digital Economy Corporation

CHANGES OF SALES & SERVICE TAX (SST) RATE

14th December 2023

 
Dear Valued Clients,

 
Greetings from Expats Service Centre!

 
Kindly be informed that there will be a scheduled maintenance activity for Expats System on Friday, 15th December 2023 (21.00pm) until Saturday, 16th December 2023 (12.00pm) due to system maintenance. Please take note that Expats system will not be accessible during this period.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

 
Your kind understanding is highly appreciated. 
&nbsp;&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre 
Malaysia Digital Economy Corporation

EXPATS SYSTEM MAINTENANCE DECEMBER 2023

7th December 2023

&nbsp;

Dear Valued Clients,

Greetings from Expats Service Centre!

&nbsp;

We refer to the recent announcement made by the Government of Malaysia on Visa Exemption for Indian and Chinese nationality effective from 1st December 2023. Please be informed that this exemption is applicable for tourist visa purposes ONLY. 
Foreign Knowledge Workers (FKW) and their dependents who are applying for Employment Pass and Dependent Pass that requires a visa to enter Malaysia MUST obtain Reference Visa prior to entry into this country. Reference Visa can be applied via https://malaysiavisa.imi.gov.my/evisa/evisa.jsp. 
Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>. 
Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

NEW UPDATE ON IMMIGRATION MATTER  VISA REQUIREMENT FOR CHINESE AND INDIAN NATIONALITY

5th December 2023

 
Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

 
We wish to inform that MDEC will be having Annual Dinner on 7th December 2023 (Thursday). Therefore, Expats Service Centre in Cyberjaya (including Immigration Department of Malaysia) and Northern Office in Penang will be operational until 1.00pm only on that day.

&nbsp;

We encourage you to plan your applications ahead to ensure a smooth process at all ends. 
Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

 
Expats Service Centre 
Malaysia Digital Economy Corporation 
&nbsp;

EXPATS SERVICE CENTRE OPERATIONAL HOURS ON 7TH DECEMBER 2023

Dear Valued Clients,

 
Greetings from Expats Service Centre!

 
We are pleased to inform that Immigration Department of Malaysia in MDEC will issue i-KAD for new and renewal application of the Employment Pass holder with immediate effect. The i-KAD will be issued upon issuance of pass sticker and ePASS.However, kindly take note that i-KAD will not be issued for Employment Pass holders under MDEC approval and pass sticker issued by Immigration Department of Malaysia in Penang until 
further notice. In addition, please observe the following:

 
1) Transfer of Endorsement (TOE) 
i-KAD will only be issued for pass that valid MORE than six (6) months.

 
2) Cancellation of pass 
i-KAD MUST be returned to Immigration Department during cancellation of passes process.

 
3) Replacement of i-KAD 
i-KAD will be issued only ONCE by Immigration Department. As such, there is no replacement of i-KAD if the card is missing, stolen, amendment of information in the sticker, etc. Please take note that it is advisable for Foreign Knowledge Worker (FKW) to carry passport at all time even though they have obtained the i-KAD as a valid document. 

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my" target="_blank">expatctr@mdec.com.my</a>.

 
Yours sincerely, 
Expats Service Centre 
Malaysia Digital Economy Corporation

NEW UPDATES ON ISSUANCE OF i-KAD

<h1> 
NEW REQUIREMENT ON CERTIFICATION OF CERTIFICATE&nbsp;FOR AFGHAN NATIONALITY</h1>

 
13th October 2023

 
Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!&nbsp; 
&nbsp; 
With immediate effect please be informed that for the application of Employment Pass and relevant passes for Afghan nationality, the following documents are required during the submission of Stage 1(Approval Stage). &nbsp;The hard copy of the following documents must be submitted to us:&nbsp; 
&nbsp; 
1.&nbsp;&nbsp; &nbsp;EMPLOYMENT PASS - Copy of educational certificate with original attestation/original certified true copy (CTC) by the Embassy of The Islamic Republic of Afghanistan in Malaysia OR the nearest Malaysian Embassy to Afghanistan. 
&nbsp; 
2.&nbsp;&nbsp; &nbsp;DEPENDENT PASS - Copy of marriage/birth certificate or proof of relationship documents with original attestation/original certified true copy (CTC) by the Embassy of The Islamic Republic of Afghanistan in Malaysia OR the nearest Malaysian Embassy to Afghanistan.

&nbsp;

Please take note that the above documents will be retained and shall not be returned.&nbsp;

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my or contact us at 03-8315 3106/3157.

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre 
Malaysia Digital Economy Corporation

NEW REQUIREMENT ON CERTIFICATION OF CERTIFICATE  FOR AFGHAN NATIONALITY

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

Effective from 1 November 2023, the Expats system is open for submission of FKW Projection for 2024. We advise only companies with FKW headcount requirement for 1st Quarter of 2024 to submit for the projection to ease the approval process. Companies may continue to submit the FKW projection as and when required throughout the year 2023.

&nbsp;

Please take note that the submission for 2023 FKW projection is still open until 15th November 2023. As such, kindly ensure to choose the right year for your request. Any balance from FKW projection that has been approved in year 2023 will be forfeited by 31st December 2023. 

&nbsp;

Company may proceed with FKW projection submission via login to <a href="http://www.expats.com.my/" style="color:#954f72; text-decoration:underline">www.expats.com.my</a>. Please adhere to the supporting document&rsquo;s requirement as stated in eXpats system.

&nbsp;

Submission Checklist:

&nbsp;

<ul>
	<li style="text-align:justify">MD status:</li>
</ul>

<a href="https://mdec.my/wp-content/uploads/2023/06/MSC-FKW-Checklist-2023-220623-1.pdf" style="color:#954f72; text-decoration:underline">https://mdec.my/wp-content/uploads/2023/06/MSC-FKW-Checklist-2023-220623-1.pdf</a>

&nbsp;

<ul>
	<li style="text-align:justify">ICT:</li>
</ul>

<a href="https://mdec.my/wp-content/uploads/2023/08/ICTNon-MSC-FKW-Checklist-110823.pdf" style="color:#954f72; text-decoration:underline">https://mdec.my/wp-content/uploads/2023/08/ICTNon-MSC-FKW-Checklist-110823.pdf</a>

&nbsp;

Kindly contact us at 03-8315 3106 / 3157, 1-800-88-8338 or e-mail <a href="mailto:expatctr@mdec.com.my" style="color:#954f72; text-decoration:underline">expatctr@mdec.com.my</a>&nbsp; should you need further assistance.

&nbsp;

Your kind understanding is highly appreciated. 

&nbsp;

Yours sincerely,

&nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation Sdn Bhd

&nbsp;

&nbsp;

SUBMISSION OF FOREIGN KNOWLEDGE WORKERS (FKW) PROJECTION  FOR YEAR 2024 IN EXPATS SYSTEM

26th July 2023 &nbsp; Dear Valued Clients, &nbsp;

&nbsp;

Greetings from Expats Service Centre! &nbsp;

&nbsp;

We wish to inform that Expats Service Centre operational hours on Friday, 28th July 2023 will be from 8.00am to 12.15pm.&nbsp; &nbsp;

&nbsp;

As such, we encourage you to plan your submissions of applications ahead to ensure a smooth process for expatriate services. &nbsp;

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. &nbsp;

&nbsp;

Your kind understanding is highly appreciated. &nbsp;

&nbsp;

Yours sincerely, &nbsp;

Expats Service Centre

Malaysia Digital Economy Corporation &nbsp;

OPERATIONAL HOURS FOR EXPATS SERVICE CENTRE ON 28TH JULY 2023 (FRIDAY)

21st June 2023
&nbsp;
Dear Valued Clients,
 Greetings from Expats Service Centre!
&nbsp;
In view of the upcoming Hari Raya Aidiladha celebrations, we wish to inform that Expats Service Centre will be closed for half day on 28th June 2023 (Wednesday) from 12.00pm to 5.00pm. Expats Service Centre will resume as usual on 30th June 2023 (Friday) at 8.00am.&nbsp;&nbsp;
&nbsp;
As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.
&nbsp;
Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.
&nbsp;
Your kind understanding is highly appreciated.
&nbsp;
Yours sincerely,
&nbsp;
Expats Service Centre
Malaysia Digital Economy Corporation
&nbsp;

NOTICE OF CLOSURE FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDILADHA 2023

<div>&nbsp;</div>
<div>&nbsp;</div>
<div>11th April 2023</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>Dear Valued Clients</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>Greetings from Expats Service Centre!</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>In view of upcoming Hari Raya Aidilfitri celebrations, we wish to inform that the Expats Service Centre will be closed on 21st April 2023 (Friday) from 12.00pm to 4.00pm. However, our Front Counter will be closed for the whole day on the said day.</div>
<div>&nbsp;</div>
<div>Expats Service Centre will resume as usual on 25th April 2023 (Tuesday). Please take note that there will be a minimal</div>
<div>support available for services in Expats Service Centre during the Hari Raya week.</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>Endorsement of Employment Pass / Dependant Pass / Other Related Pass and Services</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>The last day for submission of:</div>
<div>&nbsp;</div>
<ol>
<li>
<div>Original passport for Transfer of Endorsement and Cancellation of Pass will be on 14th April 2023 (Friday). Please take note that we will not accept original passport from 17th April 2023 until Expats Service Centre resume on 25th April 2023 in view of security reason.</div>
</li>
<li>
<div>Endorsement will be on 17th April 2023 (Monday). For applications submitted after 17th April 2023, the</div>
<div>applications will only be processed after the festive holidays.</div>
</li>
</ol>
<div>&nbsp;</div>
<div>As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.</div>
<div>&nbsp;</div>
<div>Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at</div>
<div>expatctr@mdec.com.my.</div>
<div>&nbsp;</div>
<div>&nbsp;</div>
<div>Yours sincerely,</div>
<div>&nbsp;</div>
<div>Expats Service Centre</div>
<div>Malaysia Digital Economy Corporation</div>

SERVICE HOURS FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDIL FITRI 2023

16th March 2023
&nbsp;
Dear Valued Clients,
&nbsp;
Greetings from Expats Service Centre!
&nbsp;
In line with the announcement made by the Expatriate Service Division (ESD) of the Immigration Department on 14th November 2022, <a href="https://esd.imi.gov.my/portal/latest-news/announcement/myxpats-epass-briefing-2022/">https://esd.imi.gov.my/portal/latest-news/announcement/myxpats-epass-briefing-2022/</a> on the introduction of Electronic Pass (ePASS), please be informed that effective from 17th March 2023, ePASS will be issued for RENEWAL APPLICATION of Foreign Knowledge Worker (FKW) including their dependent/s.
&nbsp;
With the implementation of the new feature, company may download and print the ePASS from the system. Please take note on the additional information for ePASS:
&nbsp;
<ul>
<li>The Foreign Knowledge Worker (FKW) including their dependent/s MUST ensure that the ePASS is attached to the passport as identification at all times.</li>
</ul>
&nbsp;
<ul>
<li>The ePASS will be issued for the Foreign Knowledge Worker (FKW) including their dependent/s that are currently in Malaysia and the latest pass was endorsed in the same passport.</li>
</ul>
&nbsp;
Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.
&nbsp;
&nbsp;
Yours sincerely,
&nbsp;
Expats Service Centre
Malaysia Digital Economy Corporation

INTRODUCTION OF ELECTRONIC PASS (ePASS) FOR RENEWAL APPLICATION

6th March 2023

Dear Valued Clients,

 
Greetings from Expats Service Centre!

 
We refer to our announcement dated 6th January 2023 (BSD&ndash;EXPATS&ndash;ANNC&ndash;MDEC&ndash;190 D20230106) on the above matter. We would like to highlight that companies are required to obtain prior approval from Director General, Department of Labour Peninsular Malaysia (JTKSM) before employing Expatriate/Foreign Knowledge Worker (FKW) based on the provisions of Section 60K, Employment Act 1955.&nbsp;

 
As such, effective from 15th March 2023, submission of FKW projection without the approval letter from JTKMS will be put on hold since the letter is a MANDATORY document. We hereby seek your cooperation to adhere to the requirements made by the Government of Malaysia.&nbsp;

 
For further assistance and detailed information, you may email JTKSM directly at bpajtksm@mohr.gov.my or contact their office at 03-8886 2498/5192/2361.&nbsp;

 
Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my or contact us at 03-8315 3106/3157.&nbsp;&nbsp; 
&nbsp;&nbsp;

Yours sincerely,&nbsp; 
Expats Service Centre&nbsp; 
Malaysia Digital Economy Corporation

REMINDER ON REQUIREMENT BY DEPARTMENT OF LABOUR PENINSULAR MALAYSIA (JTKSM)

27th February 2023 Dear Valued Clients, Greetings from Expats Service Centre! We refer to our announcement dated 15th April 2022 (BSD&ndash;EXPATS&ndash;ANNC&ndash;MDEC&ndash;176 D20220415) on the enhancement of Expats system, please be informed that effective from 1st March 2023, &nbsp;Foreign Knowledge Worker (FKW) under Employment Pass categories III (EPIII) including their dependent/s that has been approved and currently abroad is now allowed&nbsp; to collect pass sticker at ESD Satellite Centre (ESC), Kuala Lumpur International Airport 1 (KLIA1).&nbsp; Please take note on the additional information for collection of pass sticker purposes:

&nbsp;

<ul>
	<li>Once submitted and processed, company will be notified via email to download a Confirmation Letter in the system. FKW including their dependent/s are required to show this letter upon collection of pass sticker.</li>
	<li>Only FKW and their dependent/s who arrived at KLIA1 are eligible to collect the pass sticker at ESC. For those who arrived at other than KLIA1, the pass sticker must be collected at Expats Service Centre.</li>
</ul>

<div>&nbsp;</div>

In cases where the issuance of pass sticker is unsuccessful at ESC, company may email us at expatctr@mdec.com.my for the next arrangement. Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

Expats Service Centre Malaysia

Digital Economy Corporation

COLLECTION OF PASS STICKER FOR EMPLOYMENT PASS CATEGORY III (EPIII) AT ESC KLIA1

Dear Valued Clients,

Greetings from Expats Service Centre!
<div>We refer to announcement (CCFS–MFS–ANNC–MDEC–100 D20191030) dated 30th October 2019. Please be</div>
<div>informed that any Foreign Knowledge Worker (FKW) and the dependents who has obtained a new passport while the current pass (Employment Pass/Dependent Pass/Social Visit Pass) is still valid, Transfer of Endorsement (TOE) to the new passport is COMPULSORY. Any pass in the old passport is considered invalid once a new passport is obtained.</div>
<div>&nbsp;</div>
<div>
<div>Effective 15th January 2023, the TOE application MUST be made via Expats system and manual submission via Immigration counter is no longer allowed. Company must ensure that the TOE process has been completed prior to submission of new/renewal application.</div>
</div>
<div>&nbsp;</div>
<div>
<div>We seek company cooperation to ensure that the FKW and/or dependent comply with the process to avoid any operational and technical issues related to the TOE process and/or any pass application.</div>
</div>
<div>&nbsp;</div>
<div>
<div>Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my or contact us at 03-8315 3106/3157.</div>
</div>
<div>&nbsp;</div>
<div>Yours sincerely,</div>
<div>&nbsp;</div>
<div>
<div>eXpats Service Centre</div>
<div>Malaysia Digital Economy Corporation</div>
</div>

LATEST UPDATE ON IMMIGRATION MATTER TRANSFER OF ENDORSEMENT

<div>Dear Valued Clients,</div>
<div>&nbsp;</div>
<div>Greetings from Expats Service Centre!</div>
<div>&nbsp;</div>
<div>
<div>In line with announcement made by the Minister of Human Resource on 21st December 2022, effective from 1st January 2023 for employment of Expatriate/Foreign Knowledge Worker (FKW) companies are required to register with Department of Labour Peninsular Malaysia (JTKSM).</div>
</div>
<div>&nbsp;</div>
<div>
<div>For registration purposes, kindly refer to https://jtksm.mohr.gov.my/ms/berita-pengumuman/2973-permohonan-2 and fill-up the form under Expatriate employment application. For detailed information and further assistance, you may email jtksm@mohr.gov.my or contact their office at 03-8000 8000/8886 5192.</div>
</div>
<div>&nbsp;</div>
<div>
<div>Effective from 1st February 2023, proof of submission or approval letter from JTKSM MUST be submitted upon submission of FKW projection and this is a MANDATORY document. We seek your cooperation to adhere to the requirements made by the Government of Malaysia.</div>
</div>
<div>&nbsp;</div>
<div>
<div>Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my or contact us at 03-8315 3106/3157.</div>
</div>
<div>&nbsp;</div>
<div>
<div>Yours sincerely,</div>
<div>&nbsp;</div>
<div>eXpats Service Centre</div>
<div>Malaysia Digital Economy Corporation</div>
</div>

UPDATE ON REGISTRATION WITH DEPARTMENT OF LABOUR PENINSULAR MALAYSIA (JTKSM)

<div>Dear Valued Clients,</div>
<div>&nbsp;</div>
<div>Greetings from Expats Service Centre!</div>
<div>&nbsp;</div>
<div>
<div>In view of an upcoming event on 9th December 2022, we wish to inform that operational hours for Expats Service Centre will be as follows:</div>
</div>
<div>&nbsp;</div>
<ol>
 	<li>Expats Service Centre Front Counter (Cyberjaya) is from 8.00am to 12.00pm</li>
 	<li>Expats Service Centre (Northern Office) is from 8.00am to 11.00am.</li>
</ol>
<div>Since we will be away, we encourage you to plan your applications ahead to ensure a smooth process at all ends.</div>
<div>&nbsp;</div>
<div>
<div>Should you require more information and assistance, please contact us at 03-83153106/3157 or email us at expatctr@mdec.com.my.</div>
</div>
<div>&nbsp;</div>
<div>Your kind understanding is highly appreciated</div>
<div>&nbsp;</div>
<div>
<div>Yours sincerely,</div>
<div>&nbsp;</div>
<div>Expats Service Centre</div>
<div>Malaysia Digital Economy Corporation</div>
</div>

OPERATIONAL HOURS OF EXPATS SERVICE CENTRE ON 9TH DECEMBER 2022

<div>Dear Valued Clients,</div>
<div>&nbsp;</div>
<div>Greetings from Expats Service Centre!</div>
<div>&nbsp;</div>
<div>We wish to inform, that some of our officers from Expats Service Centre in MDEC will be involved in an event. Details of event are as follows:</div>
<div>&nbsp;</div>
<div style="text-align: left;">Date : 28th October 2022 (Friday)</div>
<div style="text-align: left;">Time : 9.00 am to 6.00 pm</div>
<div>&nbsp;</div>
<div>Therefore, there will be minimal support available for services in Expats Service Centre on that day. Since we will be away, we encourage you to plan your applications ahead to ensure a smooth process at all ends.</div>
<div>&nbsp;</div>
<div>Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.</div>
<div>&nbsp;</div>
<div>Your kind understanding is highly appreciated</div>
<div>&nbsp;</div>
<div>Yours sincerely,</div>
<div>&nbsp;</div>
<div>Expats Service Centre</div>
<div>Malaysia Digital Economy Corporation</div>

MINIMAL SUPPORT ON 28TH OCTOBER 2022

<div>&nbsp;</div>
<div>Dear Valued Clients,</div>
<div>&nbsp;</div>
<div>Greetings from Expats Service Centre!</div>
<div>&nbsp;</div>
<div>In line with the announcement made on 24th November 2021 on the new process for endorsement of pass, please be informed that effective from 17th October 2022(Monday) the endorsement process at Expats Service Centre - Northern Branch will be as follows:</div>
<ol>
 	<li>
<div>Company to initiate online endorsement process and MUST upload documents for endorsement purposes.</div>
<div>Please refer to the checklist in Expats website - www.expats.com.my</div></li>
 	<li>
<div>Company must bring original passport to Expats Service Centre to be affixed with the pass sticker.</div>
<div>&nbsp;</div></li>
</ol>
<div>With the implementation of the new endorsement process, company MUST observes the followings:</div>
<div>&nbsp;</div>
<ol>
 	<li>
<div>For application that the Foreign Knowledge Worker (FKW) is outside Malaysia, company may initiate online endorsement once FKW has entered Malaysia and entry stamp has been uploaded.</div></li>
 	<li>
<div>Company MUST bring the original passport within 5 working days after receiving the notification that the sticker is ready to be affixed on the passport.</div></li>
 	<li>
<div>Email appointment will be sent to the company and company MUST confirm the appointment before visiting our Expats Service Centre-Northern Branch</div></li>
 	<li>
<div>Company MUST ensure that the passport is in a good condition to affix the sticker.</div></li>
</ol>
<div>&nbsp;</div>
<div>Please note that with this new process, MDEC will no longer keep the passport from 17th October 2022 for submission</div>
<div>of endorsement.</div>
<div>&nbsp;</div>
<div>However, for online endorsement application submitted before 17th October 2022, company may proceed to submit the original passport following the current process until 28th October 2022 (Friday).</div>
<div>&nbsp;</div>
<div>Should you require more information and assistance, please email us at expatctr@mdec.com.my.</div>
<div>&nbsp;</div>
<div>Yours sincerely,</div>
<div>&nbsp;</div>
<div>Expats Service Centre</div>
<div>Malaysia Digital Economy Corporation</div>

NEW PROCESS FOR ENDORSEMENT OF PASS AT EXPATS SERVICE CENTRE – NORTHERN OFFICE

Dear Valued Clients,&nbsp; &nbsp;

&nbsp;

Greetings from eXpats Service Centre!&nbsp;

&nbsp;

Effective from 1 November 2022, the eXpats system is open for submission of FKW Projection for 2023. We advise only companies with FKW headcount requirement for 1st Quarter of 2023 to submit for the projection to ease the approval process. Companies may continue to submit the FKW projection as and when required throughout the year 2022.&nbsp; Please take note that the submission for 2022 FKW projection is still open until 14th November 2022. As such, kindly ensure to choose the right year for your request. Any balance from FKW projection that has been approved in year 2022 will be forfeited by 31st December 2022.&nbsp;&nbsp; Company may proceed with FKW projection submission via login to <a href="http://www.expats.com.my/">www.expats.com.my</a>.

&nbsp;

Please adhere to the supporting document&rsquo;s requirement as stated in eXpats system.&nbsp;

Submission Checklist:&nbsp; <a href="https://mdec.my/wp-content/uploads/2023/06/MSC-FKW-Checklist-2023-220623-1.pdf" target="_blank">FKW Submission Checklist </a>&nbsp; Kindly contact us at 03 8315 3000 or e-mail <a href="mailto:clic@mdec.com.my">clic@mdec.com.my</a> should you need further assistance.&nbsp; &nbsp;

&nbsp;

Your kind understanding is highly appreciated.&nbsp;&nbsp; &nbsp;

&nbsp;

Yours sincerely,&nbsp;

Malaysia Digital Economy Corporation Sdn Bhd&nbsp;

SUBMISSION OF FOREIGN KNOWLEDGE WORKERS (FKW) PROJECTION FOR YEAR 2023 IN EXPATS SYSTEM

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! Pursuant to our announcement on upcoming Hari Raya Aidiladha celebrations dated 30th June 2022, we wish to inform that Expats Service Centre will be closed on 8th July 2022 (Friday) from 8.00am to 5.00pm. Expats Service Centre will resume as usual on 12th July 2022 (Tuesday) at 8.00am. As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services. Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Expats Service Centre Malaysia Digital Economy Corporation

UPDATE ON NOTICE OF CLOSURE FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDILADHA 2022

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! We refer to the announcement dated 15th April 2022 (Ref No: BSD&ndash;EXPATS&ndash;ANNC&ndash;MDEC&ndash;176 D20220415) on collection of pass sticker at ESD Satellite Centre (ESC), Kuala Lumpur International Airport 1 (KLIA1). Kindly be informed that effective from 15th July 2022, companies are required to select ESC, KLIA1 for collection of pass sticker under the logistic arrangement of Expats System. This requirement applies to all NEW applications of Foreign Knowledge Worker (FKW) including their dependent/s under Employment Pass categories I and II (EPI and EPII) that are currently abroad.

&nbsp;

For reference, following are the details of Employment Pass categories: <img src="https://titan.mdec.my/wp-content/uploads/Screenshot-2022-07-17-at-8.59.25-PM.png" /> 
Please take note on the additional information for collection of pass sticker purposes: 1) Once submitted and processed, company will be notified via email to download a Confirmation Letter in the system. FKW including their dependent/s are required to show this letter upon collection of pass sticker. 2) Only FKW and their dependent/s who arrived at KLIA1 are eligible to collect the pass sticker at ESC. For those who arrived at other than KLIA1, the pass sticker must be collected at Expats Service Centre. In cases where the issuance of pass sticker is unsuccessful at ESC, company may email us at expatctr@mdec.com.my for the next arrangement. Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON COLLECTION OF PASS STICKER AT ESC KLIA1 FOR EMPLOYMENT PASS CATEGORY I AND II (EP I &#038; II)

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! In view of the upcoming Hari Raya Aidiladha celebrations, we wish to inform that Expats Service Centre will be closed for half day on 8th July 2022 (Friday) from 12.00pm to 5.00pm. Expats Service Centre will resume as usual on 12th July 2022 (Tuesday) at 8.00am. As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services. Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

NOTICE OF CLOSURE FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDILADHA 2022

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! Pursuant to our announcement on Special Pass requirement after 30th June 2022 dated 13th May 2022, this is a final reminder to highlight that effective 1st July 2022, companies are required to ensure that all applications are with a VALID pass prior to submission of approval and endorsement. Companies MUST ensure that immediate action are taken for applications with expired pass validity. This is to prevent Foreign Knowledge Workers (FKW) from being subject to any action under the Immigration Act, penalties or deported by the Immigration Department of Malaysia. Therefore, we encourage all companies to plan and monitor your application in advance so that the application process runs smoothly and to avoid unwanted/unnecessary situations.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

FINAL REMINDER ON SPECIAL PASS REQUIREMENT AFTER 30TH JUNE 2022

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! Pursuant to our announcement on Special Pass requirement after 30th June 2022 dated 13th May 2022, this is another reminder to highlight that effective 1st July 2022, companies are required to ensure that all applications are with a VALID pass prior to submission of approval and endorsement. Companies MUST ensure that immediate action are taken for applications with expired pass validity. This is to prevent Foreign Knowledge Workers (FKW) from being subject to any action under the Immigration Act, penalties or deported by the Immigration Department of Malaysia. Therefore, we encourage all companies to plan and monitor your application in advance so that the application process runs smoothly and to avoid unwanted/unnecessary situations.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

2ND REMINDER ON SPECIAL PASS REQUIREMENT AFTER 30TH JUNE 2022

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! Pursuant to our announcement dated 13th May 2022 (Ref No .: BSD - EXPATS - ANNC - MDEC&ndash; 178 D20220513), we would like to remind that effective 1st July 2022 companies are required to ensure all applications are with a VALID pass prior to submission of approval and endorsement. Please take immediate action for applications with expired pass validity. This is to prevent Foreign Knowledge Workers (FKW) from being subject to any action under the Immigration Act, penalties or deported by the Immigration Department of Malaysia. Therefore, we encourage all companies to plan and monitor your application in advance so that the application process runs smoothly and to avoid unwanted/unnecessary situations.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

REMINDER ON SPECIAL PASS REQUIREMENT AFTER 30 JUNE 2022

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! Pursuant to our announcement dated 13th May 2022 (Ref No .: BSD - EXPATS - ANNC - MDEC&ndash; 178 D20220513), we would like to remind that effective 1st July 2022 companies are required to ensure all applications are with a VALID pass prior to submission of approval and endorsement. Please take immediate action for applications with expired pass validity. This is to prevent Foreign Knowledge Workers (FKW) from being subject to any action under the Immigration Act, penalties or deported by the Immigration Department of Malaysia. Therefore, we encourage all companies to plan and monitor your application in advance so that the application process runs smoothly and to avoid unwanted/unnecessary situations.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

REMINDER ON SPECIAL PASS REQUIREMENT  AFTER 30 JUNE 2022

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

&nbsp;

We would like to inform that effective 1st July 2022 companies are required to ensure all applications are with a valid pass prior to submission of approval and endorsement as there is no further extension of the Special Pass flexibility after 30th June 2022.

&nbsp;

<div>
<div>Please note that for submission from 1st July 2022 onwards, Special Pass is required if the current pass expires within 7 working days prior to the submission of the approval application. MDEC will advise accordingly if Special Pass is still required during the assessment due to incomplete submission.</div>

<div>&nbsp;</div>

<div>&nbsp;</div>

<div>Any pass that has expired for more than 30 days, the company is required to apply for Special Pass at the Operations, Investigation and Prosecution Division (previously known as Enforcement Division) of Immigration Department at Putrajaya.</div>
</div>

<div>&nbsp;</div>

<div>
<div>
<div>Therefore, we encourage all companies to plan and monitor your application in advance to ensure the application process runs smoothly and to avoid any unwanted/unnecessary circumstances.</div>
</div>
</div>

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON SPECIAL PASS REQUIREMENT  AFTER 30 JUNE 2022

Greetings from Expats Service Centre!

&nbsp;

We would like to inform that effective 1st July 2022 companies are required to ensure all applications are with a valid pass prior to submission of approval and endorsement as there is no further extension of the Special Pass flexibility after 30th June 2022. Please note that for submission from 1st July 2022 onwards, Special Pass is required if the current pass expires within 7 working days prior to the submission of the approval application. MDEC will advise accordingly if Special Pass is still required during the assessment due to incomplete submission. Any pass that has expired for more than 30 days, the company is required to apply for Special Pass at the Operations, Investigation and Prosecution Division (previously known as Enforcement Division) of Immigration Department at Putrajaya. Therefore, we encourage all companies to plan and monitor your application in advance to ensure the application process runs smoothly and to avoid any unwanted/unnecessary circumstances.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON SPECIAL PASS REQUIREMENT AFTER 30 JUNE 202

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre! In view of upcoming Hari Raya Aidilfitri celebrations, we wish to inform that Expats Service Centre will be closed for half day on 29th April 2022 (Friday) from 12.00pm to 4.00pm.

Expats Service Centre will resume as usual on 5th May 2022 (Thursday) at 8.00am. Please take note that there will be a minimal support available for services in Expats Service Centre during the Hari Raya week. For submission of original passport for Transfer of Endorsement and Cancellation of Pass on 29th April 2022 (Friday), the application will be processed from 9th May 2022 onwards. As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

NOTICE OF CLOSURE FOR EXPATS SERVICE CENTRE DURING HARI RAYA AIDIL FITRI 2022

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

In line with our recent announcement on the new process for endorsement of pass sticker, please be informed that effective 18th April 2022, company may select pass sticker logistic arrangement preference upon submission of endorsement application in the Expats System.

The options are as follows:

&nbsp;

<ol>
	<li>1) Delivery Pass sticker will be delivered to selected MSC Status Company within MSC Malaysia cybercity/centre area in Cyberjaya, Petaling Jaya and Kuala Lumpur ONLY.</li>
	<li>2) Walk-in Company to bring original passport to Expats Service Centre for affixing of Pass Sticker. Company may walk-in to our Centre according to the booked appointment slot. If company is unable to obtain the slot via online appointment, please email expatctr@mdec.com.my for manual appointment request.</li>
	<li>3) Collection at ESD Satellite Centre (ESC), Kuala Lumpur International Airport 1 (KLIA1) The collection of pass sticker at ESC is ONLY for Foreign Knowledge Worker (FKW) including their dependent/s that currently abroad and approved under Employment Pass category I and II (EPI &amp; II). Company will be notified via email to download a Confirmation Letter when it is ready in the Expats System. The Confirmation Letter is required by the FKW and/or their dependent for collection of pass sticker at ESC. In situation where the issuance of pass sticker is unsuccessful at ESC, company may email us at <a href="mailto:expatctr@mdec.com.my" rel="noopener" target="_blank">expatctr@mdec.com.my</a> for the next arrangement.</li>
</ol>

&nbsp;

Please take note that the option selection cannot be changed once the application has been submitted to MDEC in the system. As such, company MUST ensure to confirm the selection before submitting the endorsement application. The user manual is available in the system for easy reference. For this new enhancement, there will be system downtime for Expats System on Sunday, 17th April 2022 (12.00am) until Monday, 18th April 2022 (12.00am). Thus, the system will not be accessible during this period.

&nbsp;

Should you require more information and assistance, please email us at <a href="mailto:expatctr@mdec.com.my" rel="noopener" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Enhancement of Expats system

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

Please be informed following are the latest updates for the companies to observe:

&nbsp;

<ol>
	<li>1) Returned Application for more than 6 months Kindly be informed that any application that has been returned, company MUST respond to MDEC within 6 months from the returned date. Failure to comply with this requirement, application is considered as invalid and will be voided. Company is required to re-apply should company wish to continue with the same application. Processing fee is non-refundable for application that has been inactive for more than 6 months.</li>
	<li>2) Cancellation of Pass Any Foreign Knowledge Worker (FKW) and their dependents who will be leaving Malaysia permanently is required to shorten the current pass prior to their departure. Company is responsible to ensure that the current pass MUST be physically shortened before leaving Malaysia to avoid any implication in the future.</li>
	<li>3) eVISA update For any queries on eVisa, company may refer to the Live Chat Support at <a href="https://malaysiavisa.imi.gov.my/evisa/evisa.jsp" rel="noopener" target="_blank">https://malaysiavisa.imi.gov.my/evisa/evisa.jsp</a></li>
</ol>

&nbsp;

Should you require more information and assistance, please email us at <a href="mailto:expatctr@mdec.com.my" rel="noopener" target="_blank">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Latest update on return application, cancellation and eVisa

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

Kindly be informed that our service hours for eXpats Service Centre Front Counter during the month of Ramadhan shall be as follows:

&nbsp;

<table>
	<tbody>
		<tr>
			<td>SERVICE HOURS (Monday &ndash; Friday) 8.00 am &ndash; 4.00 pm</td>
		</tr>
		<tr>
			<td>LUNCH BREAK (Monday - Thursday) 1.00 pm &ndash; 2.00 pm (Friday) 12.00 pm &ndash; 2.45 pm</td>
		</tr>
	</tbody>
</table>

&nbsp;

SATURDAY &amp; SUNDAY - CLOSED PUBLIC HOLIDAY - CLOSED

&nbsp;

Should you require more information and assistance, please email us at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Service Hours during Ramadhan 2022

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

We refer to our announcement dated 24th November 2021 (Ref No: TD&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;168 D20211124) on the issuance of the pass sticker. We would like to highlight that the SLA for affixing pass sticker is five (5) working days after receiving the notification from eXpats system and company is responsible to:

&nbsp;

1. Delivery of pass sticker Ensure that original passport is available for affixing the pass sticker as per the delivery schedule OR;

2. Collection of pass sticker Ensure to bring the original passport to eXpats Service Centre for affixing the pass sticker as per the appointment schedule. If company is unable to obtain the slot via online appointment, please email expatctr@mdec.com.my to obtain manual appointment To comply with this requirement, company is advised to plan accordingly and proceed with the Endorsement Process (Stage 2) when the Foreign Knowledge Worker (FKW) is in Malaysia and the original passport is available so that the pass sticker can be affixed to the passport within the stipulated period.

&nbsp;

Please note for method No.1, MDEC will assist to deliver the pass sticker to the company only twice and failure to provide the original passport during the second delivery, the company is required to bring the passport to eXpats Service Center within five (5) working days after receiving notification from eXpats system.

&nbsp;

Should you require more information and assistance, please email us at expatctr@mdec.com.my. &nbsp;

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

REMINDER ON DELIVERY/COLLECTION OF STICKER

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

In line with the announcement made by the Malaysia Immigration Department on the exemption of MyEntry, with immediate effect any Foreign Knowledge Worker/Dependents including foreign maid that has obtained pass approval is allowed to enter Malaysia without MyEntry approval. As such, company MUST ensure that pass application of the Foreign Knowledge Worker/Dependents including foreign maid has been approved before making any arrangement for them to enter Malaysia.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my. &nbsp;

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

LATEST UPDATES ON EXEMPTION OF MYENTRY PERMISSION

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

We refer to the announcement dated 27th December 2021(Ref No: TD&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;169 D2021227) on Reference Visa requirement. We would like to clarify for those who requires visa to enter Malaysia, the visa application can be made via:

&nbsp;

1.eVisa online application platform eVisa can be applied from any countries except Malaysia, Singapore, Israel and North Korea. Please refer to <a href="https://malaysiavisa.imi.gov.my/">https://malaysiavisa.imi.gov.my/</a> for eVisa application.

2.Malaysian Representative Offices Overseas Reference Visa (Single Entry Visa) can be applied at Malaysian Representative Offices Overseas as stated on MDEC&rsquo;s Approval letter. Nevertheless, we encourage you to apply for eVisa as it is easier and more convenient for visa application.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON REFERENCE VISA REQUIREMENT

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

Please be informed that with immediate effect all Foreign Knowledge Workers (FKW) and their dependents including foreign maids who require a visa to enter Malaysia MUST obtain Reference Visa (single entry visa) prior to entry into this country. In line with this requirement, Immigration Department of Malaysia has extended the use of MYVisa system (eVISA) to all the respective nationalities.

&nbsp;

For your information, eVISA can be applied from any countries except Malaysia, Singapore, Israel and North Korea. Please refer to <a href="https://malaysiavisa.imi.gov.my/">https://malaysiavisa.imi.gov.my/</a> to apply for the eVISA.

&nbsp;

For reference visa application, approval letter MUST include &ldquo;Visa Collection Centre&rdquo;. Hence, all applications that have been approved without visa collection centre, the approval must be amended before entering Malaysia as the Journey Performed payment facility is no longer available. Failure to obtain a visa prior to entry, the applicant will be charged with &ldquo;Not to Land&rdquo; (NTL) at the border entrance and will be deported.

&nbsp;

Should you require more information and assistance on eVisa, you may email to <a href="mailto:evcomm@imi.gov.my">evcomm@imi.gov.my</a>.

&nbsp;

For any other enquiry please e-mail us at expatctr@mdec.com.my

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

REFERENCE VISA REQUIREMENT

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

In line with the announcement made by Expatriate Service Division (ESD) of the Immigration Department on 1st October 2021, <a href="https://esd.imi.gov.my/portal/latest-news/announcement/">https://esd.imi.gov.my/portal/latest-news/announcement/</a>, please be informed that effective from 1st December 2021 the endorsement process will be as follows:

&nbsp;

1) Company to initiate online endorsement process and MUST upload documents for endorsement purpose. Please refer to the checklist in eXpats website - www.expats.com.my

2) Pass sticker will be delivered to company by MDEC&rsquo;s representative or;

3) Company may bring original passport to eXpats Service Centre to be affixed with the pass sticker. &nbsp;

&nbsp;

With the implementation of the new endorsement process, company MUST observes the followings

&nbsp;

1) For application that the Foreign Knowledge Worker is outside Malaysia(FKW), company may initiate online endorsement once FKW has entered Malaysia and entry stamp has been uploaded.

2) Pass sticker will be delivered to the registered address only or company may bring the original passport within 5 working days after receiving the notification that the sticker is ready to be affixed on the passport.

3) Delivery service is only applicable for companies that meet the criteria set by MDEC.

4) Company is required to make an online appointment via appt.expats.com.my for collection of pass sticker at the eXpats Service Centre counter,

5) Company MUST ensure that the passport is in a good condition to affix the sticker. Please note that with this new process, MDEC will no longer keep the passport from 1st December 2021 for submission of endorsement.

&nbsp;

However, for online endorsement application submitted before 1st December 2021, company may proceed to submit the original passport following the current process until 15th December 2021 (Wednesday).

&nbsp;

Should you require more information and assistance, please e-mail us at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

NEW PROCESS FOR ENDORSEMENT OF PASS

Dear Valued Clients, Greetings from eXpats Service Centre! In line with the National Recovery Plan (NRP), with immediate effect only fully vaccinated authorized person/representatives that have passed the vaccination maturity period of 14 days is allowed to enter our Centre.

&nbsp;

Following the above, effective 18th October 2021, MDEC operational hours will be revised as follows:

&nbsp;

<table border="1" style="border:1px solid #222222">
	<thead>
		<tr>
			<th rowspan="2">Operation hours</th>
			<th>Monday to Thursday</th>
			<th>Friday</th>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am to 4.30pm</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am to 4.30pm</td>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Lunch Hours (Closed)</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">1.00pm to 2.00pm</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">12.15pm to 2.45pm</td>
		</tr>
	</tbody>
</table>

&nbsp;

In order to comply with the Standard Operating Procedures (SOPs) during Movement Control Order (MCO), companies are required to make an online appointment before coming to eXpats Service Centre. However, if company is unable to obtain the slot via online appointment, please email expatctr@mdec.com.my to obtain manual appointment. Walk-in is allowed for collection of passports ONLY.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

LATEST UPDATE ON  ONLINE APPOINTMENT AND FULL VACCINATION REQUIREMENT

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! In line with the introduction of E-Special Pass (eSP) by the Immigration Department of Malaysia, we are pleased to inform that effective from 11th October 2021, company may submit Special Pass application via eXpats system.

&nbsp;

The online eSP only applicable for:

&nbsp;

1) Arrangement to leave country

2) Renewal application

3) New application (change of position/pass only for existing application under MDEC) With eSP, company is required to make online payment for the SP charges.

&nbsp;

Please note that company MUST make payment within 7 days of the approval date. Failure to make payment during the said timeline, the special pass approval will be automatically cancelled. The user manual is available in the system for easy reference. For this new enhancement, there will be system downtime for eXpats System on Sunday, 10th October 2021 (12.00 am) until Monday, 11th October 2021 (8.00am). Thus, the system will not be accessible during this period.

&nbsp;

Should you require more information and assistance, please e-mail us at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

ENHANCEMENT OF EXPATS SYSTEM  SPECIAL PASS (eSP) ONLINE APPLICATION

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

Effective from 1st November 2021, the eXpats system is open for submission of FKW Projection for 2022. We advise only companies with FKW headcount requirement for 1st Quarter of 2022 to submit for the projection to ease the approval process. Companies may continue to submit the FKW projection as and when required throughout the year 2021. Please take note that the submission for 2021 FKW projection is still open until 14th November 2021. As such, kindly ensure to choose the right year for your request. Any balance from FKW projection that has been approved in year 2021 will be forfeited by 31st December 2021. Company may proceed with FKW projection submission via login to www.expats.com.my. Please adhere to the supporting document&rsquo;s requirement as stated in eXpats system. Submission Checklist: <a href="https://titan.mdec.my/wp-content/uploads/Submission-Checklist-for-Company-Registration-Projection.pdf">https://titan.mdec.my/wp-content/uploads/Submission-Checklist-for-Company-Registration-Projection.pdf</a>

&nbsp;

Kindly contact us at 03 8315 3000 or e-mail clic@mdec.com.my should you need further assistance.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

Malaysia Digital Economy Corporation Sdn Bhd

SUBMISSION OF FOREIGN KNOWLEDGE WORKERS (FKW) PROJECTION FOR YEAR 2022 IN EXPATS SYSTEM

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We are pleased to inform that the Government of Malaysia has lifted the travel restriction to Malaysia for travellers from India, Bangladesh, Sri Lanka, Pakistan and Nepal effective from 20th September 2021. As such, company may proceed to submit or re-submit the applications of Foreign Knowledge Worker from these countries as usual. However, please take note that entry to Malaysia is still subject to the MYEntry approval by the Immigration Department of Malaysia and will be reviewed from time to time.

&nbsp;

All Foreign Knowledge Workers are required to check on the latest entry requirements and rules before entering Malaysia such as the followings:

&nbsp;

1) complete dose of vaccination,

2) COVID-19 test screening

3) Quarantine procedures.

&nbsp;

Should you require more information and assistance, please contact us at expatctr@mdec.com.my. Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON ENTRY TO MALAYSIA FOR  INDIA, BANGLADESH, SRI LANKA, PAKISTAN & NEPAL NATIONALITIES

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

Please be advised that due to the restrictions and SOPs where the center is operating with limited manpower, we are experiencing some delays in the approval and endorsement process. We are also currently flooded with high volume of endorsement applications since we re-opened our counter service and all this has further led to the delay. We seek your understanding that we are unable to entertain all urgent request including travelling inside or outside Malaysia unless confirmed flight ticket is attached and the urgency is highlighted during submission of passport. As such, we encourage companies to plan your application submission ahead and give us sufficient time to complete the process. Please also note that due to the limitation of online appointment slot, Immigration Department of Malaysia has given flexibility for companies to complete the endorsement of application until 31st December 2021 and will not be subject to any enforcement action during the period. Hence, for those that have been granted an approval, you may plan for the endorsement to be completed latest by 31st December 2021.

&nbsp;

For emergency and urgent request or should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

DELAYS IN PROCESSING OF APPLICATIONS

Dear Valued Clients,

&nbsp;

Please be informed that Expats Online Appointment will be available effective from 20th August 2021.

Clients may book the appointment for slot 1st September 2021 onwards at <a href="https://titan.mdec.my/expats/contact/">www.expats.com.my/contact or appt.expats.com.my</a>. 

The Front Counter service of Expats Service Centre including Immigration Unit (Expatriate Services) in MDEC operational hours will remain as below:&nbsp;

&nbsp;

<table border="1" style="border:1px solid #222222; width:0px">
	<tbody>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">SERVICES</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">DAY</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">TIME</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Submission of passport Documents for Client Manager</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Monday until Thursday Friday</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am until 1.00pm 8.00am until 12.00pm</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Collection of passports</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Monday until Friday</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">3.00pm until 4.30pm</td>
		</tr>
	</tbody>
</table>

&nbsp;

For collection of passports, companies are still required to make an appointment via email to <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. Kindly note that walk-in is strictly NOT allowed.

&nbsp;

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

Expats Service Centre 

Malaysia Digital Economy Corporation

UPDATE ON ONLINE APPOINTMENT

Dear Valued Clients,

&nbsp;

Greetings from Expats Service Centre!

Please be informed following are the latest updates for the companies to observe during the implementation of&nbsp;National Recovery Plan (NRP) Phase 1;

&nbsp;

<ul>
	<li>Operational Hours</li>
</ul>

<div>&nbsp;</div>

Effective from Monday, 2nd August 2021 the Front Counter service of Expats Service Centre including Immigration Unit (Expatriate Services) in MDEC will be operating as follows:

&nbsp;

<table border="1" style="border:1px solid #222222; width:0px">
	<tbody>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">SERVICES</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">DAY</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">TIME</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Submission of passport</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Monday until Thursday Friday</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am until 1.00pm 8.00am until 12.00pm</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Collection of passports</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Monday until Friday</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">3.00pm until 4.30pm</td>
		</tr>
	</tbody>
</table>

&nbsp;

Companies are required to make an appointment via email to&nbsp;<a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. For companies that have been given an appointment and would like to have an earlier slot, please email us and new date will be assigned according to the availability of the additional slots.&nbsp;Please take note that&nbsp;walk-in is strictly NOT allowed.

&nbsp;

<ul>
	<li>Special Pass requirement</li>
</ul>

<div>&nbsp;</div>

The Immigration Department of Malaysia has agreed to grant Special Pass exemption for long-term social visit passes / employment passes that have expired during the period of Movement Control Order (MCO) until 31 December 2021. As such, with immediate effect, all new and renewal applications of Employment Pass including the dependent applications which have been approved and the latest pass have expired due to closure of the centre and absence of appointment slots, may proceed with passport endorsement without Special Pass at eXpats Service Centre. As the centre will be operating with minimal staff based on the stipulated MCO SOPs, please expect some delays in processing of endorsement application.

&nbsp;

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

Expats Service Centre 

Malaysia Digital Economy Corporation

LATEST UPDATE ON FRONT COUNTER OPERATIONAL HOURS AND SPECIAL PASS REQUIREMENT

Dear Valued Clients,

&nbsp;

The government has announced that the Enhanced Movement Control Order (EMCO) in Selangor has ended on 16th July 2021. Please be informed that the front counter service of Expats Service Centre including Immigration Unit (Expatriate Services) in MDEC will resume operations effective Wednesday, 21st July 2021 on limited operating hours and days as per the following details:

&nbsp;

Day&nbsp;&nbsp;&nbsp; :&nbsp;&nbsp;&nbsp; Monday, Wednesday and Friday

Time&nbsp;&nbsp; :&nbsp;&nbsp;&nbsp; 8.00am until 1.00pm (for submission of passport) &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :&nbsp;&nbsp;&nbsp; 3.00pm until 4.30pm (for collection of passport)

&nbsp;

As the centre will be operating with minimal staff based on the stipulated MCO SOPs, priority will be given to urgent/emergency cases and cases of prolonged overstayed. Companies are required to make an appointment via email to expatctr@mdec.com.my.

&nbsp;

Please take note that walk-in is strictly NOT allowed. Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

eXpats Service Centre 

Malaysia Digital Economy Corporation

EXPATS SERVICE CENTRE FRONT COUNTER RESUME OPERATIONS AFTER ENHANCED MOVEMENT CONTROL ORDER (EMCO)

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to the latest announcement made by the Government of Malaysia on the Enhanced Movement Control Order (EMCO) for all districts in Selangor and several localities in Kuala Lumpur due to the rise of Covid-19 cases in Klang Valley. With the implementation of the EMCO, eXpats Service Centre Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will be closed effective from 3rd July until 16th July 2021 or after the EMCO is lifted. As such, companies are required to observe the followings:

&nbsp;

<ol>
	<li>Endorsement of Employment Pass/Dependant Pass/Other Related Pass and ServicesEndorsement submission at eXpats Service Centre Cyberjaya will be put on hold with immediate effect. As such, all appointment that has been booked via online appointment <a href="https://appt.expats.com.my/">https://appt.expats.com.my/</a> and manual appointment via <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a> will be automatically cancelled. Companies may proceed to book a new slot after the EMCO is lifted.</li>
	 
	<li>Approval Stage Online application of Approval Stage will continue to be processed. Due to the current condition, please expect some delays on the processing of the approval.</li>
</ol>

<div>&nbsp;</div>

We apologize for any inconveniences this may have caused.

&nbsp;

Should you require more information and further assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre 

Malaysia Digital Economy Corporation

CLOSURE OF EXPATS SERVICE CENTRE DURING ENHANCED MOVEMENT CONTROL ORDER (EMCO)

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to our announcement dated 29th May 2021 (CCFS&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;157 D20210529) on the closure of eXpats Service Centre, Cyberjaya.

&nbsp;

Please be informed that the Front Counter service of Expats Service Centre including Immigration Unit (Expatriate Services) in MDEC will resume operations effective Friday, 2nd July 2021 on limited operating hours and days as per the following details:

&nbsp;

Day: Monday, Wednesday and Friday

Time: 8.00am until 1.00pm (for submission of passport) &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3.00pm until 4.00pm (for collection of passport)

&nbsp;

As the centre will be operating with minimal staff, it will be for urgent and emergency cases only. Therefore, companies are required to make appointment via email to expatctr@mdec.com.my or to the company&rsquo;s Client Manager. Please take note that walk-in is strictly NOT allowed and all appointment that has been booked via <a href="https://appt.expats.com.my/" rel="noopener" target="_blank">https://appt.expats.com.my/</a> will be automatically cancelled.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

EXPATS SERVICE CENTRE FRONT COUNTER RESUME OPERATIONS DURING FULL MOVEMENT CONTROL ORDER (FMCO)

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to the recent announcement made by the Government of Malaysia on the first phase of 14 days total lockdown during MOVEMENT CONTROL ORDER 3.0 (MCO) due to the rising number of Covid-19 cases in the country.

&nbsp;

Please be informed that eXpats Service Centre including Immigration Unit (Expatriate Services) in MDEC will be closed effective from 1st until 14th June 2021 or until/after the lockdown is lifted.

As such, companies are required to observe the followings:

&nbsp;

1) Endorsement of Employment Pass/Dependant Pass/Other Related Pass and Services Endorsement submission at eXpats Service Centre (Cyberjaya and Northern Office) will be put hold from 31st May 2021(Monday). As such, all appointment that has been booked will be automatically cancelled. Companies may proceed to book a new slot for 15th June 2021 onwards or after the lockdown is lifted via appt.expats.com.my The Centre is still open for collection of endorsed passports on 31st May 2021.

2) Approval Stage Online application of Approval Stage will continue to be processed.

&nbsp;

Due to the current condition, please expect some delay on the processing of the approval.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

EXPATS SERVICE CENTRE SERVICE DURING TOTAL LOCKDOWN MOVEMENT CONTROL ORDER 3.0 (MCO) 2021

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to the recent announcement made by the Government of Malaysia on MOVEMENT CONTROL ORDER 3.0 (MCO) for employees in the private and public sectors to work from home starting Tuesday, 25th May 2021.

&nbsp;

Please be informed that the Front Counter service of eXpats Service Centre Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will resume with minimal support effective from tomorrow, 25th May 2021 until further notice.

&nbsp;

Companies are required to make an online appointment via appt.expats.com.my before coming to our Centre and adhere to the SOPs which have been set by eXpats Service Centre.

&nbsp;

Kindly be informed that walk-in is allowed for the collection of passport ONLY. Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

FRONT COUNTER SERVICES DURING MOVEMENT CONTROL ORDER 3.0 (MCO)

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to the announcement made by the Government of Malaysia on the travel restriction to Malaysia for the travellers from India, Bangladesh, Sri Lanka, Pakistan &amp; Nepal to prevent the spread of the new Indian Covid-19 variant into the country. Due to the recent announcement, we encourage company not to submit/hold the applications of Foreign Knowledge Worker from these countries until the restriction is lifted. However, should company wish to proceed with the applications, kindly submit/resubmit the application in eXpats system for our further action. Please take note that the approval letter is valid for 6 months from the approval date. As such, company is required to complete the process including endorsement before the expiry date. &nbsp;

&nbsp;

For companies that are not able to complete the process, the company is required to re-apply if the application has expired.

&nbsp;

Should you require more information and assistance, please contact us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. 

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre 

Malaysia Digital Economy Corporation

UPDATE ON ENTRY TO MALAYSIA FOR THE COUNTRY OF  INDIA, BANGLADESH, SRI LANKA, PAKISTAN & NEPAL

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre,

&nbsp;

We wish to inform you that eXpats Service Centre will be closed on 12th May 2021 (Wednesday) to 14th May 2021(Friday) and we will resume as usual on 17th May 2021(Monday).

&nbsp;

To ensure a smooth process for expatriate services, we advise you to plan your submissions for applications as per below dates: Approval of Application for Foreign Knowledge Workers for MSC Malaysia Status Companies and ICT Sector Companies

&nbsp;

The last day to submit applications will be on 26th April 2021 (Monday) in order to obtain decision before the holidays.

&nbsp;

Applications received after 26th April 2021, decision will only be made on 17th May 2021 onwards. Endorsement of Employment Pass / Dependent Pass / Other Related Pass and Services The last day to submit endorsement applications will be on 5th May 2021 (Wednesday) in order to obtain complete endorsements by Immigration Department before the festive holidays. We will resume endorsement application on 17th May 2021.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

NOTICE OF CLOSURE FOR EXPATS SERVICE CENTRE  DURING HARI RAYA AIDIL FITRI 2021

Dear Valued Clients, Greetings from eXpats Service Centre, Kindly be informed that our service hours for eXpats Service Centre Front Counter during the month of Ramadhan shall be as follows:

&nbsp;

<table border="1" style="border:1px solid #222222">
	<tbody>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">SERVICE HOURS (Monday &ndash; Friday) 8.00 am &ndash; 4.00 pm</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">LUNCH BREAK (Monday - Thursday) 1.00 pm &ndash; 2.00 pm (Friday) 12.00 pm &ndash; 2.45 pm</td>
		</tr>
	</tbody>
</table>

&nbsp;

SATURDAY &amp; SUNDAY - CLOSED PUBLIC HOLIDAY - CLOSED

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

SERVICE HOURS FOR EXPATS SERVICE CENTRE FRONT COUNTER DURING THE MONTH OF RAMADHAN 2021

Dear Valued Clients, Greetings from eXpats Service Centre! We would like to inform that companies are required to comply with the current Special Pass (SP) requirements by the Malaysian Immigration Department. Kindly observe the following scenarios with regards to Special Pass (SP):

&nbsp;

<table border="1" style="border:1px solid #222222">
	<tbody>
		<tr>
			<th>SCENARIOS</th>
			<th>ACTIONS</th>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			<ul>
				<li>Application approved and submission of endorsement before expiry of current pass.</li>
				<li>Application approved before expiry of current pass and submission of endorsement after expiry of current pass.</li>
			</ul>
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			<ul>
				<li>To submit passport for endorsement without SP at eXpats Service Centre.</li>
				<li>To submit passport for endorsement without SP within 30 days after application is approved at eXpats service Centre.</li>
			</ul>
			</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			<ul>
				<li>Application approved after expiry of current pass.</li>
			</ul>
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			<ul>
				<li>To apply Special Pass directly at Immigration Unit (Expatriate Services) of MDEC Cyberjaya before submission of passport for endorsement.</li>
			</ul>
			</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			<ul>
				<li>Applicant entered Malaysia with the approval letter and the current entry stamp (Social Visit Pass) has expired before submission of passport for endorsement.</li>
			</ul>
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			<ul>
				<li>To apply Special Pass directly at Immigration Unit (Expatriate Services) of MDEC Cyberjaya before submission of passport for endorsement.</li>
			</ul>
			</td>
		</tr>
	</tbody>
</table>

&nbsp;

Please take immediate action for applications with expired pass validity. We shall update these SP requirements if there are any changes. Companies are required to make an online appointment via appt.expats.com.my before coming to our Centre.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

SPECIAL PASS REQUIREMENT

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to our announcement dated 1st March 2021 (Ref No: CCFS&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;150 D20200301) on the requirement to register with Department of Labour (Jabatan Tenaga Kerja), Ministry of Human Resource. We would like to inform that the updated contact numbers are: Telephone : 03-8000 8000 Customer Service : 03-8886 5192 Telekerja : 03-8888 9111 Company may also contact the nearest branch of Department of Labour as follows <a href="http://jtksm.mohr.gov.my/ms/hubungi-kami/alamat/negeri">http://jtksm.mohr.gov.my/ms/hubungi-kami/alamat/negeri</a> for further clarification.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON INFORMATION  FOR DEPARTMENT OF LABOUR (JABATAN TENAGA KERJA)

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to our announcement dated 6th January 2021 (Ref No: CCFS&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;145 D20200106) on the requirement to advertise job vacancies in the MYFutureJobs portal for companies who intend to employ Foreign Knowledge Workers. Please be informed that effective 1st April 2021, companies are required to attach Approval Letter from SOCSO during submission of application to eXpats Service Centre. For more information, please refer to <a href="https://www.perkeso.gov.my/149-sip/853-permohononan-pengesyoran-myfuturejobs-bagi-penggajian-pekerja-asing-dan-pegawai-dagang.html">https://www.perkeso.gov.my/149-sip/853-permohononan-pengesyoran-myfuturejobs-bagi-penggajian-pekerja-asing-dan-pegawai-dagang.html</a> In addition, for employment purposes companies are required to register with Department of Labour (Jabatan Tenaga Kerja), Ministry of Human Resource.

&nbsp;

Failure to register, may impact MYFutureJobs application approval.

&nbsp;

For detailed information and further assistance, kindly refer to <a href="http://jtksm.mohr.gov.my/ms/akta-borang">http://jtksm.mohr.gov.my/ms/akta-borang </a> and contact 03-8886 5192/9111 or email jtksm@mohr.gov.my.

&nbsp;

Appreciate your cooperation to adhere to the requirements made by the Government of Malaysia.

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

UPDATE ON MYFUTUREJOBS REQUIREMENT FOR EMPLOYMENT OF FOREIGN KNOWLEDEGE WORKER

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! Kindly be informed that there will be system downtime for eXpats System on Saturday, 27th February 2021 (12.01am) until Monday,1 March 2021 (8.00am) due to system maintenance. Please take note that eXpats system will not be accessible during this period. Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

EXPATS SYSTEM DOWNTIME FEBRUARY 2021

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

Please be informed that with immediate effect all letters and documents required during application of Employment Pass and other related passes MUST be signed by a representative of the company holding the position of Manager and above. This is to ensure that the relevant letters and documents are in line with the requirements of the Immigration Department. Should the letter and document signed by a company representative who is not listed as an authorized person in the eXpats system, the company is responsible for ensuring the authenticity of the signature. Kindly refer to the sample letters, documents and forms on the eXpats website <a href="https://titan.mdec.my/expats/">https://titan.mdec.my/expats/</a>.

&nbsp;

For more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

SUBMISSION OF LETTER/DOCUMENT  TO EXPATS SERVICE CENTRE

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! Please be informed that eXpats Service Centre, Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will be operating as follows effective from Monday, 25th January 2021 onwards:

&nbsp;

<table border="1" style="border:1px solid #222222; width:100%">
	<thead>
		<tr>
			<th rowspan="2">Operation hours</th>
			<th>Monday to Thursday</th>
			<th>Friday</th>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am to 4.30pm</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am to 4.30pm</td>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Lunch Hours (Closed)</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">1.00pm to 2.00pm</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">12.15pm to 2.45pm</td>
		</tr>
	</tbody>
</table>

&nbsp;

Companies are required to make an online appointment via <a href="https://titan.mdec.my/expats/contact">https://titan.mdec.my/expats/contact</a>/ before coming to our Centre. All online appointments that have been booked from 25th January 2021 are valid and companies can come to the Centre according to the booked slot. We seek your cooperation to prioritize your application since we are operating with minimal staff strength to comply with the Standard Operating Procedures (SOP) set by the government. Please inform us upfront if you are unable to come on the appointment date so that the slot can be given to others. All appointments will be monitored closely and MDEC has a right to cancel company&rsquo;s next appointment due to NO-SHOW. Companies may walk-in to our Centre for collection of passport ONLY. We urge companies to be cautious and MUST observe the SOPs imposed by the authorities to contain the Covid-19 outbreak. In addition, please adhere to the SOPs and safety protocols set by eXpats Service Centre to minimize any potential risk to the office and to others. Should you require more information and assistance, kindly contact us via email at expatctr@mdec.com.my. Your kind understanding is highly appreciated. Yours sincerely, eXpats Service Centre Malaysia Digital Economy Corporation[:ms]Dear Valued Clients, Greetings from eXpats Service Centre! Please be informed that eXpats Service Centre, Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will be operating as follows effective from Monday, 25th January 2021 onwards:

&nbsp;

<table border="1" style="border:1px solid #222222">
	<thead>
		<tr>
			<th rowspan="2">Operation hours</th>
			<th>Monday to Thursday</th>
			<th>Friday</th>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am to 4.30pm</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">8.00am to 4.30pm</td>
		</tr>
	</thead>
	<tbody>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Lunch Hours (Closed)</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">1.00pm to 2.00pm</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">12.15pm to 2.45pm</td>
		</tr>
	</tbody>
</table>

&nbsp;

Companies are required to make an online appointment via <a href="https://titan.mdec.my/expats/contact">https://titan.mdec.my/expats/contact</a>/ before coming to our Centre. All online appointments that have been booked from 25th January 2021 are valid and companies can come to the Centre according to the booked slot. We seek your cooperation to prioritize your application since we are operating with minimal staff strength to comply with the Standard Operating Procedures (SOP) set by the government. Please inform us upfront if you are unable to come on the appointment date so that the slot can be given to others. All appointments will be monitored closely and MDEC has a right to cancel company&rsquo;s next appointment due to NO-SHOW. Companies may walk-in to our Centre for collection of passport ONLY. We urge companies to be cautious and MUST observe the SOPs imposed by the authorities to contain the Covid-19 outbreak. In addition, please adhere to the SOPs and safety protocols set by eXpats Service Centre to minimize any potential risk to the office and to others.

&nbsp;

&nbsp;

Should you require more information and assistance, kindly contact us via email at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

UPDATED OPERATION HOURS FOR EXPATS SERVICE CENTRE  DURING MOVEMENT CONTROL ORDER (MCO) JANUARY 2021

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! In line with the recent announcement made by the Government of Malaysia on Movement Control Order (MCO), please be informed that eXpats Service Centre (Cyberjaya &amp; Northern office) including Immigration Unit (Expatriate Services) in MDEC are still open, however on limited operating hours as follows.

&nbsp;

&nbsp;

<table border="1" style="border:1px solid #222222">
	<tbody>
		<tr>
			<th>Date</th>
			<th>Working Days</th>
			<th>Operation Hours</th>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">13th to 15th January 2021</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Wednesday to Friday</td>
			<td rowspan="2" style="border-color:#222222; border-style:solid; border-width:1px">8.00am until 12.00noon</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">18th January 2021 until MCO lifted</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">Monday, Wednesday &amp; Friday</td>
		</tr>
	</tbody>
</table>

&nbsp;

&nbsp;

In addition, during this period: 1) Online application of Approval Stage will continue to be processed. 2) Online appointment that has been booked will be automatically cancelled. Companies may proceed to book new slot after MCO. Companies may walk-in to our Centre for collection of passport and submission of urgent/emergency application only. Companies MUST observe the Standard Operating Procedures (SOP) imposed by the authorities and adhere to the SOPs which have been set by eXpats Service Centre to contain the Covid-19 outbreak. Please expect delays in processing of applications since we are operating with minimal support as per the guidelines announced by the Malaysian National Security Council.

&nbsp;

Should you require more information and assistance, kindly contact us via e-mail at expatctr@mdec.com.my.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

OPERATION HOURS FOR EXPATS SERVICE CENTRE  DURING MOVEMENT CONTROL ORDER (MCO) JANUARY 2021

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! Please be informed that effective from 1st January 2021, companies who are hiring Foreign Knowledge Worker (FKW) is required to advertise the job vacancies on MYFutureJobs portal for a minimum of 30 days. For detailed information kindly refer to <a href="https://www.perkeso.gov.my/149-sip/853-permohononan-pengesyoran-myfuturejobs-bagi-penggajian-pekerja-asing-dan-pegawai-dagang.html">https://www.perkeso.gov.my/149-sip/853-permohononan-pengesyoran-myfuturejobs-bagi-penggajian-pekerja-asing-dan-pegawai-dagang.html</a>

&nbsp;

Should you require more information and assistance, please contact us via email at expatctr@mdec.com.my.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

VACANCIES ADVERTISEMENT VIA MYFUTUREJOBS PORTAL FOR FOREIGN KNOWLEDEGE WORKER

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to our announcement dated 6th December 2020 (CCFS&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;142 D20201206) where we have highlighted that there will be delays in processing of endorsement application due to high volume of backlogs and we are not operating with full staff strength to adhere to the SOP. Please take note that we are unable to entertain all urgent request including travelling inside Malaysia due to the above reasons. However, should company require the FKW to travel outside Malaysia for business purposes, please ensure that confirmed flight ticket is attached during submission of passport.&nbsp;

&nbsp;

As such, we encourage you to plan your applications ahead and give us sufficient time to complete the process.

&nbsp;

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

DELAYS IN PROCESSING OF ENDORSEMENT APPLICATION

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to our announcement dated 9th November 2020 (CCFS&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;140 D20201109) on the closure of eXpats Service Centre counter. Please be informed that Expats Service Centre of Northern Office will resume as usual effective from Wednesday, 9th December 2020.

&nbsp;

Front Counter operational hours for eXpats Service Centre (Northern office) will remain as below:

&nbsp;

Operational hours: 8:30 a.m. to 1:00 p.m.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Monday &ndash; Thursday 8:30 a.m. to 12.15p.m.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

&nbsp;

Friday Company is required to make an appointment via <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a> before coming to our Centre. Please take note of the followings:

&nbsp;

<ol>
	<li>Clients are encouraged to prioritize the submission of application based on the expiry of passes.</li>
	<li>There might be delays in processing of endorsement application</li>
</ol>

<ul>
	<li>All communications with eXpats Service Centre will remain via email and chatbot/live chat only.</li>
</ul>

<div>&nbsp;</div>

Should you require more information and assistance, please contact us via e-mail at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. &nbsp;

&nbsp;

Yours sincerely,

eXpats Service Centre 

Malaysia Digital Economy Corporation &nbsp;

EXPATS SERVICE CENTRE (NORTHERN OFFICE) RESUME OPERATIONS

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre! We refer to our announcement dated 21st October 2020 (CCFS&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;138 D20201021) on the closure of eXpats Service Centre counter.

&nbsp;

Please be informed that the Front Counter service of Expats Service Centre, Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will resume as usual effective from Wednesday, 9th December 2020.

Companies are required to make an online appointment via <a href="http://appt.expats.com.my">appt.expats.com.my</a> before coming to our Centre. All online appointments that have been booked from 9th December 2020 are valid and company can come according to the date and time.

&nbsp;

Please take note of the followings:

&nbsp;

<ul>
	<li>1) Companies are encouraged to prioritize the submission of application based on the expiry of passes.</li>
	<li>2) Submission of application must be with complete documents</li>
	<li>3) There will be delays in processing of endorsement application due to high volume of backlogs and we are not operating with full staff strength</li>
	<li>4) All communications with eXpats Service Centre will be via email and chatbot/live chat only.</li>
</ul>

<div>&nbsp;</div>

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. &nbsp;

&nbsp;

Yours sincerely,

eXpats Service Centre 

Malaysia Digital Economy Corporation &nbsp;

EXPATS SERVICE CENTRE FRONT COUNTER RESUME OPERATIONS DURING CONDITIONAL MOVEMENT CONTROL ORDER (CMCO)

<div class="column column_visual mcb-column mcb-item-5rrwk8ylr one">
Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

In line with the recent announcement made by the Government of Malaysia on CONDITIONAL MOVEMENT CONTROL ORDER (CMCO) for all states except Perlis, Pahang and Kelantan, please be informed that our eXpats Service Centre in Northern office is closed starting today, 9th November 2020 until 6th December 2020.&nbsp; However, the centre is still open for collection of endorsed passports until Friday, 13th November 2020. As such, we encourage companies to walk-in to our Centre in Northern office for collection of passports latest by Friday.

&nbsp;

The Centre service may resume on 7th December 2020 or after the Conditional Movement Control Order has ended.

&nbsp;

In addition, during this period:

&nbsp;

1) Online application of Approval Stage will continue to be processed.

2) Appointment that has been booked will be automatically cancelled but companies may proceed to book new slot for 7th December 2020 onwards via <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a> .

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation
</div>

NOTICE OF CLOSURE FOR EXPATS SERVICE CENTRE - NORTHERN OFFICE COUNTER DURING CONDITIONAL MOVEMENT CONTROL ORDER (CMCO)

26 October 2020

<hr />
Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

With reference to the Government initiatives made by the Cabinet on 4th June 2020 regarding employment of Foreign Knowledge Workers, companies are&nbsp; required to advertise job vacancies to locals on the JobsMalaysia portal <a href="\">https://www.jobsmalaysia.gov.my/jobsmy</a> for a minimum of 30 days. JobsMalaysia will only issue a \&quot;Surat Perakuan\&quot; to company that has advertised the job vacancy to locals and unable to employ local talents for the vacant positions.

&nbsp;

For more detailed information and further assistance, please visit&nbsp;&nbsp;<a href="\">http://jtksm.mohr.gov.my</a>&nbsp;&nbsp;or please contact JobsMalaysia at 03 8320 2713/4/5 or email,&nbsp;<a href="\">pegawaidagang@mohr.gov.my</a>&nbsp;.

&nbsp;

Should you require more information and assistance, please contact us via email at <a href="\">expatctr@mdec.com.my</a>.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

JOB VACANCIES ADVERTISEMENT  VIA JOBSMALAYSIA PORTAL

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

We refer to our announcement yesterday, 14th October 2020 (CCFS&ndash;MFS&ndash;ANNC&ndash;MDEC&ndash;135 D20201013). Please be informed that the Front Counter service of Expats Service Centre Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will resume as usual with minimal support effective from tomorrow, 15th October 2020 onwards.

&nbsp;

Kindly make an online appointment via <a href="http://appt.expats.com.my" rel="noopener noreferrer" target="_blank">appt.expats.com.my</a> before coming to our Centre. Companies may utilize the slot that has been booked according to date and time.

&nbsp;

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

We apologize for any inconvenience caused and your kind understanding is highly appreciated. 
&nbsp;

Yours sincerely, 
eXpats Service Centre 
Malaysia Digital Economy Corporation

LATEST UPDATE ON CLOSURE FOR EXPATS SERVICE CENTRE COUNTER DURING CONDITIONAL MOVEMENT CONTROL ORDER (CMCO)

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

In line with the recent announcement made by the Government of Malaysia on CONDITIONAL MOVEMENT CONTROL ORDER (CMCO) for Selangor, Kuala Lumpur and Putrajaya, please be informed that the Front Counter service of Expats Service Centre Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will be closed from tomorrow, 14th October 2020 until 27th October 2020.&nbsp; However, the centre is still open for collection of endorsed passports until Friday, 16th October 2020. As such, we encourage companies to walk-in to our centre for collection of passport latest by Friday.

&nbsp;

The Front Counter service may resume on 28th October 2020 or after the Conditional Movement Control Order has ended.

&nbsp;

In addition, during this period:

&nbsp;

1) Online application of Approval Stage will continue to be processed.

2) Online appointment that has been booked will be automatically cancelled but companies may proceed to book new slot for 28th October 2020 onwards.

<div>&nbsp;</div>

Should you require more information and assistance, please contact us via e-mail at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely, 
eXpats Service Centre

Malaysia Digital Economy Corporation

NOTICE OF CLOSURE FOR EXPATS SERVICE CENTRE COUNTER DURING CONDITIONAL MOVEMENT CONTROL ORDER (CMCO)

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

In view of the rise of COVID-19 cases in Malaysia, the Management is very concerned about the health and safety of our employees and clients. Hence, the eXpats Service Centre will commence operations with 50% workforce effective from 7th October 2020 until further notice.

&nbsp;

Companies are required to make an online appointment via&nbsp; <a href="http://appt.expats.com.my" rel="noopener noreferrer" target="_blank">appt.expats.com.my</a> before coming to our Centre and to adhere to the SOPs which have been set by eXpats Service Centre. Please take note of the followings:

&nbsp;

<ol>
	<li>Companies are encouraged to prioritize the submission of application based on the expiry of passes.</li>
	<li>Submission of application is with complete documents</li>
	<li>There will be delays in processing of endorsement application</li>
	<li>All communications with eXpats Service Centre will be via email and chatbot/live chat only.</li>
</ol>

<div>&nbsp;</div>

For collection of endorsed passport, companies are allowed to walk-in to our Centre.

&nbsp;

In addition, new operational hours for eXpats Service Centre (Northern office) will be as below:

&nbsp;

Operation hours: 
8:30 a.m. to 1:00 p.m. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monday &ndash; Thursday 
8:30 a.m. to 12.15p.m.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Friday

&nbsp;

For your safety and the safety of others, we encourage clients and visitors who are feeling unwell or suspect that they may have been exposed to COVID-19 to avoid visiting our Centre and promptly seek medical care. It is also compulsory for clients to wear a face mask when visiting our Centre and to utilize the hand sanitizers made available.

&nbsp;

Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely, 
eXpats Service Centre 
Malaysia Digital Economy Corporation

LATEST UPDATE ON COVID-19 DURING RECOVERY MOVEMENT CONTROL ORDER (RMCO)

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

Effective from 3rd November 2020, the eXpats system is open for submission of FKW Projection for 2021. We advise only companies with FKW headcount requirement for 1st Quarter of 2021 to submit for the projection to ease the approval process. Companies may continue to submit the FKW projection as and when required throughout the year 2020.

&nbsp;

Please take note that the submission for 2020 FKW projection is still open until 14th November 2020. As such, kindly ensure to choose the right year for your request. Any balance from FKW projection that has been approved in year 2020 will be forfeited by 31st December 2020.

&nbsp;

Company may proceed with FKW projection submission via login to www.expats.com.my. Please adhere to the supporting document&rsquo;s requirement as stated in eXpats system.

&nbsp;

Kindly contact us at 03 8315 3000 or e-mail clic@mdec.com.my should you need further assistance.

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Submission Of Foreign Knowledge Workers (FKW) Projection For Year 2020 & 2021

21 September 2020

&nbsp;

<hr />
&nbsp;

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

Pursuant to our announcement dated 9th September 2020, the Government of Malaysia has recently decided to allow Foreign Knowledge Workers (FKWs) and their dependents, including foreign maids who are holding a valid long-term pass and/or has obtained pass approval to enter Malaysia. They will be&nbsp;required to apply for&nbsp;Entry Permission&nbsp;or&nbsp;Approval to&nbsp;Exit and Return to Malaysia&nbsp;via MYEntry system at&nbsp;<a href="https://myentry.myxpats.com.my/app/">https://myentry.myxpats.com.my/app/</a>

&nbsp;

Please note that this is applicable to:

&nbsp;

<ol>
	<li>All Employment Pass categories (EPI, II and III)</li>
	<li>Dependents to FKWs</li>
	<li>Long Term Social Visit Pass holder to FKWs</li>
	<li>Foreign maids to FKWs</li>
</ol>

&nbsp;

However, approval is not required for those who wish to exit Malaysia and will not return to Malaysia during the Recovery Movement Control Order (RMCO).

&nbsp;

The approval letter that has been granted by the Immigration Department of Malaysia before 7th September 2020 is still valid within 60 days from the issuance date, for the purpose to enter Malaysia and to exit &amp; return to Malaysia.

&nbsp;

For further detail, kindly refer to the latest guideline on&nbsp;Entry Permission&nbsp;and&nbsp;Approval to Exit and Return to Malaysia&nbsp;at <a href="https://esd.imi.gov.my/portal/">https://esd.imi.gov.my/portal/</a>

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

LATEST UPDATE ON RESTRICTION OF ENTRY TO MALAYSIA  FOR FOREIGN KNOWLEDGE WORKER (FKW)

9 September 2020

&nbsp;

<hr />
&nbsp;

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

We refer to the announcement made by the Government of Malaysia on the entry restrictions into Malaysia for the following nationalities effective from 7th September 2020 until further notice.

&nbsp;

<table border="1" style="border:1px solid #222222">
	<tbody>
		<tr>
			<td colspan="5" style="border-color:#222222; border-style:solid; border-width:1px">
			NATIONALITIES FROM
			</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			United States
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Peru
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Pakistan
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			South Africa
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Brazil
			</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Russia
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Colombia
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			India
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Iran
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			German
			</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Spain
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Mexico
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Bangladesh
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Saudi Arabia
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			France
			</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			United Kingdom
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Argentina
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Indonesia
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Turkey
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			&nbsp;
			</td>
		</tr>
		<tr>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Italy
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Chile
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Philippines
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			Iraq
			</td>
			<td style="border-color:#222222; border-style:solid; border-width:1px">
			&nbsp;
			</td>
		</tr>
	</tbody>
</table>

&nbsp;

Please take note that the entry restrictions are applicable to:

<ul>
	<li>Nationalities for the above listed countries.</li>
	<li>Foreign Knowledge Workers (FKW) who are citizens/holders of long-term passes of the above listed countries and their dependents.</li>
</ul>

&nbsp;

As such, with immediate effect all Immigration facilities and any new/renewal application will be put on hold for FKW from the above countries who are currently not in Malaysia.

&nbsp;

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. 

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

RESTRICTION OF ENTRY TO MALAYSIA FOR  FOREIGN KNOWLEDGE WORKER

<div class="column column_visual mcb-column mcb-item-jl5xmthw2 one">
21 August 2020

&nbsp;

<hr />
&nbsp;

Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

Pursuant to our announcement dated 30th July 2020, following is the latest update by the Immigration Department of Malaysia regarding Special Pass.

&nbsp;

Any pass that has expired more than 30 days, company is required to apply for Special Pass at Operations, Investigation and Prosecution Division (Bahagian Operasi, Siasatan dan Pendakwaan) of Immigration Department Putrajaya. Prior to that, kindly obtain MEMO from the Immigration Unit (Expatriate Services) of MDEC Cyberjaya to be submitted together with the Special Pass application.

&nbsp;

Should you require more information and assistance, please contact us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. 

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation
</div>

LATEST UPDATE ON SPECIAL PASS APPLICATION  21ST AUGUST 2020

<div class="column column_visual mcb-column mcb-item-n0mdmsok6 one">
14 August 2020

<hr />
Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

This is with reference to the announcement made on 10th&nbsp;June 2020 pertaining to the entry of Foreign Knowledge Worker (FKW) for Key Posts and Technical posts and for Dependents and Foreign Maids to enter/exit Malaysia during Recovery Movement Control Order (RMCO).&nbsp;

&nbsp;

We would like to inform that the Immigration Department of Malaysia has developed the&nbsp;MYEntry&nbsp;online system to enhance the current application process. With the implementation of MYEntry, companies are no longer required to apply support letter through MDEC. Companies may now submit the request of permission to enter Malaysia via MYEntry at <a href="https://esd.imi.gov.my/portal/">esd.imi.gov.my</a>

&nbsp;

MYEntry will be fully implemented on&nbsp;17 August 2020. Hence, all applications submitted to taskforce_esd@imi.gov.my&nbsp;before&nbsp;17 August 2020 which has yet to receive a decision after&nbsp;14 working days&nbsp;from the date of submission, can be re-submitted via MYEntry.

&nbsp;

Should you require more information and assistance, please contact us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. 

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation
</div>

MYENTRY ONLINE SYSTEM FOR THE PERMISSION OF ENTRY/EXIT AND RETURN TO MALAYSIA FOR EXPATRIATES, AND ITS RELATED PASSES

<div class="column column_visual mcb-column mcb-item-lkv1l08np one">
30 July 2020

<hr />
Dear Valued Clients,

&nbsp;

Greetings from eXpats Service Centre!

&nbsp;

Pursuant to our announcement dated 26th July 2020, this is to clarify:

&nbsp;

<ol>
	<li>Special Pass Gratis is only applicable for pass expired before 1st August 2020 and it is valid until 31st August 2020. Hence, please proceed to submit the endorsement application latest by 31st August 2020 to avoid Special Pass payment.</li>
	<li>Special Pass with payment is required for pass expired from 1st August 2020 onwards.</li>
</ol>

<div>&nbsp;</div>

For Special Pass with, payment company may submit/liaise directly with Immigration Unit (Expatriate Services) of MDEC Cyberjaya.

&nbsp;

Should you require more information and assistance, please contact us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. 

&nbsp;

Your kind understanding is highly appreciated.

&nbsp;

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation
</div>

LATEST UPDATE ON SPECIAL PASS APPLICATION 1ST AUGUST 2020

<div class="column mcb-column mcb-item-ovjvsfkzl one column_visual">27 July 2020<hr>Dear Valued Clients,Greetings from eXpats Service Centre!In view of upcoming Hari Raya Aidil Adha celebrations, we wish to inform that eXpats Service Centre will be closed on 30th July 2020 (Thursday).As such, we encourage you to plan your applications ahead to ensure a smooth process at all ends.Should you require more information and assistance, please contact us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. Your kind understanding is highly appreciated.Yours sincerely,eXpats Service CentreMalaysia Digital Economy Corporation</div>

NOTICE OF CLOSURE CLOSURE ON HARI RAYA AIDIL ADHA 2020

<div class="column mcb-column mcb-item-v1xwuswq7 one column_visual">26 July 2020<hr>Dear Valued Clients,Greetings from eXpats Service Centre!We refer to the latest instruction received from Immigration Department of Malaysia, effective from 1st August 2020, Special Pass charges will resume as usual for all application of Foreign Knowledge Worker/Dependents including foreign maid. Please note that Special Pass Gratis will be discontinued.Company may submit Special Pass directly at Immigration Unit (Expatriate Services) of MDEC Cyberjaya.Should you require more information and assistance, please contact us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. Your kind understanding is highly appreciated.Yours sincerely,eXpats Service CentreMalaysia Digital Economy Corporation&nbsp;</div>

LATEST UPDATE ON SPECIAL PASS APPLICATION

<div class="column mcb-column mcb-item-8p27t99rr one column_visual">20 July 2020<hr>Dear Valued Clients,Greetings from eXpats Service Centre!Refer to our announcement on 10th June 2020 (CCFS–MFS–ANNC–MDEC–123 D20200610), followings are the latest updates from Immigration Department of Malaysia for the entry of Foreign Knowledge Worker (FKW) during Recovery Movement Control Order (RMCO):1)Entry permission for Foreign Knowledge Worker/Dependents including foreign maid that has active pass and/or obtained approval who is currently abroad and would want to enter Malaysia, kindly refer to updated <a href="https://esd.imi.gov.my/portal/pdf/Guideline_expatriate_A.pdf">Guideline for the Entry of Expatriate</a> and <a href="https://esd.imi.gov.my/portal/pdf/Entry_appendix_A.pdf">Appendix A</a>.With the new update, please take note that support letter from MDEC will be processed within 7 days upon receiving complete information.2) For Foreign Knowledge Worker/Dependents including foreign maid currently in Malaysia with an active pass and would want to obtain Permission to Exit and Return, please refer to <a href="https://esd.imi.gov.my/portal/pdf/Reference_B_GUIDELINES_FOR_EXPATRIATES_IN_MALAYSIA_TO_EXIT_MALAYSIA_AND_RETURN.pdf">Guideline for Exit and Return of Expatriate</a>.Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.Your kind understanding is highly appreciated.Yours sincerely,eXpats Service CentreMalaysia Digital Economy Corporation</div>

LATEST UPDATES FOR THE ENTRY OF FOREIGN KNOWLEDGE WORKER (FKW) DURING RECOVERY MOVEMENT CONTROL ORDER (RMCO)

<div class="column mcb-column mcb-item-50m01tnm7 one column_visual">26 June 2020<hr>Dear Valued Clients,Greetings from eXpats Service Centre!Pursuant to announcement made by the Government of Malaysia on 19th June 2020 for Foreign Knowledge Worker(FKW),&nbsp; we wish to inform that FKW under Employment Pass category I (EPI), dependants and foreign maids who is currently abroad is now allowable to enter Malaysia without Entry Approval Letter. This is applicable for:<ol><li>Employment Pass category I (EPI), Dependants and foreign maids with valid pass</li><li>New Employment Pass category I (EPI), Dependants and foreign maids with valid approval letter</li></ol>In addition, please observe the following criteria:<table width="680"><tbody><tr><td width="104">CATEGORIES</td><td width="104">COUNTRIES</td><td width="113">ENTRY APPROVAL LETTER FROM IMMIGRATION DEPARTMENT OF MALAYSIA</td><td width="76">PCR COVID-19 SWAB TEST</td><td width="104">MYSEJAHTERAAPPLICATION</td><td width="94">MEDICAL HEALTHSCREENING ATENTRY POINTS</td><td width="85">14 DAYS SELF QUARANTINE</td></tr><tr><td rowspan="2" width="104">&nbsp;EP IDependantsForeign Maids</td><td width="104">Green Zone Countries:A.&nbsp;&nbsp;&nbsp; AustraliaB.&nbsp;&nbsp;&nbsp; BruneiC.&nbsp;&nbsp; New ZealandD.&nbsp;&nbsp;&nbsp; Singapore</td><td rowspan="2" width="113">Not required</td><td width="76">Required</td><td width="104">Required</td><td width="94">Required</td><td width="85">Not required</td></tr><tr><td width="104">Other than Green Zone Countries</td><td width="76">Required</td><td width="104">Required</td><td width="94">Required</td><td width="85">Required</td></tr><tr><td width="104">EP II&nbsp;DependantsForeign MaidsEP IIIDependants (applicable for MSC companies only)Foreign Maids(applicable for MSC companies only)</td><td width="104">All Countries</td><td width="113">Required</td><td width="76">Required</td><td width="104">Required</td><td width="94">Required</td><td width="85">Required</td></tr><tr><td width="104">Long Term Social Visit Pass (LTSVP):Children above 18 years oldParentsParents in-Law</td><td width="104">All Countries</td><td width="113">Required</td><td width="76">Required</td><td width="104">Required</td><td width="94">Required</td><td width="85">Required</td></tr></tbody></table>Should you require more information and assistance, please contact us at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>. Your kind understanding is highly appreciated.Yours sincerely,eXpats Service CentreMalaysia Digital Economy Corporation</div>

ENTRY PERMISSION FOR FOREIGN KNOWLEDGE

<div class="column mcb-column mcb-item-b995iq2ef one column_visual">10 June 2020<hr>Dear Valued Clients,Greetings from eXpats Service Centre!Refer to our announcement on 10th June 2020 (CCFS–MFS–ANNC–MDEC–123 D20200610), followings are the updates for the entry of Foreign Knowledge Worker (FKW) for key posts and technical posts, and for dependents / foreign maids during Recovery Movement Control Order (RMCO):1) The new guidelines are applicable for:<ul><li>Foreign Knowledge Worker/Dependents including foreign maids with an active pass, who is currently stranded abroad. New Foreign Knowledge Worker/Dependents including foreign maids who is currently abroad.</li></ul>2)&nbsp; Request for support letter<ul><li>Company may email the said request to expatctr@mdec.com.my. The email template is available at <a href="https://expats.com.my/nonmsc/document-library/">https://expats.com.my/nonmsc/document-library/</a></li></ul>Should you require more information and assistance, please contact us via e-mail at expatctr@mdec.com.my.Your kind understanding is highly appreciated.Yours sincerely,eXpats Service CentreMalaysia Digital Economy Corporation</div>

UPDATED GUIDELINES FOR THE ENTRY OF FOREIGN KNOWLEDGE WORKER (FKW), FOR KEY POSTS AND TECHNICAL POSTS, AND FOR DEPENDENTS / FOREIGN MAIDS DURING RECOVERY MOVEMENT CONTROL ORDER (RMCO)

<div class="column mcb-column mcb-item-qu7fvpe6o one column_visual">10 June 2020<hr>Dear Valued Clients,Greetings from eXpats Service Centre!We are pleased to inform that Immigration Department of Malaysia has announced/ released a new guideline for the entry of Foreign Knowledge Worker(FKW) for Key Posts and Technical Posts, and for dependents / foreign maids during Recovery Movement Control Order (RMCO).The new guidelines are applicable for the followings:<ul><li>Foreign Knowledge Worker/Dependents including foreign maids with an active pass, who is currently stranded abroad.</li><li>New Foreign Knowledge Worker/Dependents including foreign maids who is currently abroad.</li></ul>Immigration Department of Malaysia will issue Entry Approval Letter for this purpose. To obtain the approval, company needs to obtain Support Letter from MDEC before submitting the application for entry permission to Immigration Department of Malaysia. Submission of application must be sent to <a href="mailto:taskforce_esd@imi.gov.my">taskforce_esd@imi.gov.my</a> in order to obtain the decision of the Director General of Immigration Department Malaysia (DGIM).Please note that request for support letter will be processed within 3 working days upon MDEC receiving complete information. Company may email to <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a> with information as stated in the <a href="https://esd.imi.gov.my/portal/pdf/Reference_A_GUIDELINES_FOR_EXPATRIATES_ADMISSION_FOR_KEY_POST_AND_TECHNICAL_POST.pdf">Guideline.</a>For the above, we encourage company to plan for the submission of entry permission. Please provide justification and ensure that the submission is only for urgent requirement.Should you require more information and assistance, please contact us at 03-8315 3106/3157 or e-mail <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.Your kind understanding is highly appreciated.&nbsp;Yours sincerely,eXpats Service CentreMalaysia Digital Economy Corporation&nbsp;&nbsp;</div>

GUIDELINES FOR THE ENTRY OF FOREIGN KNOWLEDGE WORKER (FKW), FOR KEY POSTS AND TECHNICAL POSTS, AND FOR DEPENDENTS / FOREIGN MAIDS DURING RECOVERY MOVEMENT CONTROL ORDER (RMCO)

<div class="column mcb-column mcb-item-h1k8bc5u6 one column_visual">10 May 2020<hr>Dear Valued Clients,Greetings from eXpats Service Centre!Kindly observe the below scenarios with regards to Special Pass (SP) requirement:eXpats Service Centre in Cyberjaya:<table width="652"><tbody><tr><td width="274">EXPIRY DATE</td><td width="378">ACTIONS</td></tr><tr><td width="274">Pass expired on 31 January 2020 and below</td><td width="378">Refer to Enforcement, Investigation and Prosecution Division, Immigration Putrajaya with Memo issued by Immigration Unit (Expatriate Services) of MDEC Cyberjaya</td></tr><tr><td width="274">Pass expired from 1 February 2020 to 17 March 2020</td><td width="378">Apply Special Pass directly at Immigration Unit (Expatriate Services) of MDEC Cyberjaya</td></tr><tr><td width="274">&nbsp;Pass expired from 18 March 2020 until MCO ends&nbsp;</td><td width="378">All applications will be given Special Pass GRATIS 1.&nbsp;&nbsp;&nbsp;&nbsp; Renewal Application To submit passport for endorsement at eXpats Service Centre (Special Pass documents will not be required)2.&nbsp;&nbsp;&nbsp;&nbsp; Change of Position Application To submit passport for endorsement with Special Pass documents at eXpats Service Centre3.&nbsp;&nbsp;&nbsp;&nbsp; Change of Employer Application To submit passport for endorsement with Special Pass documents at eXpats Service Centre4.&nbsp;&nbsp;&nbsp;&nbsp; New Application (Approved and entered Malaysia prior to MCO)To submit passport for endorsement with Special Pass documents at eXpats Service Centre</td></tr></tbody></table>eXpats Service Centre Northern Branch:<table width="652"><tbody><tr><td width="278">EXPIRY DATE</td><td width="374">ACTIONS</td></tr><tr><td width="278">Pass expired on 31 January 2020 and below</td><td width="374">Refer to Enforcement, Investigation and Prosecution Division, Immigration Department Northern Branch with Memo issued by Immigration Northern Branch</td></tr><tr><td width="278">Pass expired from 1 February 2020 to 17 March 2020&nbsp;</td><td width="374">Apply Special Pass directly at Enforcement, Investigation and Prosecution Division, Immigration Department Northern Branch</td></tr><tr><td width="278">&nbsp;Pass expired from 18 March 2020 until MCO ends&nbsp;</td><td width="374">All applications will be given Special Pass GRATIS 1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Renewal Application &nbsp;To submit passport for endorsement with Special Pass documents at eXpats Service Centre Northern Branch&nbsp;2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Change of Position Application &nbsp;To submit passport for endorsement with Special Pass documents at eXpats Service Centre Northern Branch&nbsp;3.&nbsp;&nbsp;&nbsp; Change of Employer Application To submit passport for endorsement with Special Pass documents at eXpats Service Centre Northern Branch&nbsp;4.&nbsp;&nbsp;&nbsp; New Application (Approved and entered Malaysia prior to MCO)To submit passport for endorsement with Special Pass documents at eXpats Service Centre Northern Branch</td></tr></tbody></table>Should you require more information and assistance, please contact us via e-mail at expatctr@mdec.com.myYour kind understanding is highly appreciated.Yours sincerely,eXpats Service Centre Malaysia Digital Economy Corporation</div>

LATEST UPDATE FROM IMMIGRATION DEPARTMENT ON SPECIAL PASS APPLICATIONS

<div class="column mcb-column mcb-item-400t77dfc one column_visual">7 May 2020<hr>Dear Valued Clients,Greetings from eXpats Service Centre!Referring to our recent announcement, we are pleased to inform that our Centre will resume operations on Wednesday, 13th May 2020,As mentioned earlier, all clients must have an appointment before coming to our Centre. Clients may book the appointment via email <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a> effective from 7th May 2020. Appointment request form is available at&nbsp; <a href="https://expats.com.my/nonmsc/document-library/">https://expats.com.my/nonmsc/document-library/</a>. Please fill-up the form and email to expatctr to request booking.Kindly be informed that walk-in is NOT allowed and all clients will be required to show appointment confirmation e-mail. It is important for company to ensure:<ol><li>The confirmed slot is utilized as NO-SHOW may lead to certain penalty if not properly justified.</li><li>Submission of application is with complete documents. We will be issuing the guidelines on processing of Post MCO application i.e. Special Pass soon.</li></ol>Please take note of the followings:<ol><li>Clients are encouraged to prioritize the submission of application based on the expiry of passes.</li><li>There might be delays in processing of endorsement application</li><li>All communications with Expats Service Centre will remain via email and chatbot/live chat only.</li><li>Collection and delivery services will be put on hold until further notice</li></ol>For your safety and the safety of others, we encourage clients and visitors who are feeling unwell or suspect that they may have been exposed to COVID-19 to avoid visiting our centre and promptly seek medical care. It is also compulsory for clients to wear a face mask when visiting our Centre and to utilize the hand sanitizers made available.&nbsp;Operational hour for eXpats Service Centre (Penang) during Ramadhan month Operation hours:8:30a.m. to 1:30p.m. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monday – Thursday8.30a.m. to 12.15p.m.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FridayShould you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.Your kind understanding is highly appreciated.Yours sincerely,eXpats Service CentreMalaysia Digital Economy Corporation&nbsp;</div>

POST MCO & APPOINTMENT FOR EXPATS SERVICE CENTRE (PENANG OFFICE)

<div class="column mcb-column mcb-item-jols0sii3 one column_visual">7 May 2020<hr>Dear Valued Clients,Greetings from eXpats Service Centre!Referring to our recent announcement, we are pleased to inform that our Centre will resume operations on Wednesday, 13th May 2020,As mentioned earlier, all clients must have an appointment before coming to our Centre.&nbsp; The Expats Online Appointment will be available effective from 7th May 2020 onwards. Clients may book the appointment at <a href="https://appt.expats.com.my">appt.expats.com.my</a> or <a href="http://www.expats.com.my/contact">www.expats.com.my/contact</a>.&nbsp; The details of the online appointment can be found under <a href="https://expats.com.my/wp-content/uploads/2020/05/FAQs-for-online-appointment-.pdf">FAQ OnlineAppt</a> in the eXpats website.Kindly be informed that walk-in is NOT allowed and all clients will be required to show the appointment confirmation slip which will be sent to your mobile via SMS before entering the Centre. It is important for company to ensure:<ol><li>The confirmed slot is utilized as NO-SHOW may lead to certain penalty if not properly justified.</li><li>Submission of application is with complete documents. We will be issuing the guidelines on processing of Post MCO application i.e. Special Pass soon.</li></ol>With Conditional Movement Control Order (CMCO), eXpats Service Centre will commence operations with 50% workforce until further notice as the rest of our team members will continue to work from home. Thus, please take note of the followings:<ol><li>Clients are encouraged to prioritize the submission of application based on the expiry of passes.</li><li>There might be delays in processing of endorsement application</li><li>All communications with Expats Service Centre will remain via email&nbsp; and chatbot/live chat only.</li><li>Collection and delivery services will be put on hold until further notice</li></ol>For your safety and the safety of others, we encourage clients and visitors who are feeling unwell or suspect that they may have been exposed to COVID-19 to avoid visiting our centre and promptly seek medical care. It is also compulsory for clients to wear a face mask when visiting our Centre and to utilize the hand sanitizers made available.Operational hour for eXpats Service Centre during Ramadhan month Operation hours:8:00 a.m. to 4:00 p.m.(Monday - Friday)&nbsp;Lunch:1.00 p.m. to 1.30 pm.&nbsp; (Monday - Thursday (CLOSED)12:15 p.m. to 2:45 p.m.&nbsp; (Friday (CLOSED)Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.Your kind understanding is highly appreciated.Yours sincerely,eXpats Service CentreMalaysia Digital Economy Corporation&nbsp;</div>

POST MCO EXPATS ONLINE APPOINTMENT FOR EXPATS SERVICE CENTRE (CYBERJAYA OFFICE)

<div class="column mcb-column mcb-item-uy8b2x9dz one column_visual">1st May 2020<hr>Dear Valued Clients,Greetings from eXpats Service Centre!We refer to the announcement made by the YAB Prime Minister today, on the reopening of our Malaysian economy by allowing industry and business activities to operate as a whole, starting 4th May 2020, provided that we follow strict SOP that is in place to continue protecting us from the COVID-19 virus.Kindly be informed that eXpats Service Centre (Cyberjaya and Northern office) including Immigration Unit (Expatriate Services) in MDEC, Cyberjaya will remain closed until further notice. This is to allow us to plan on executing our office sanitization and to ensure that we follow the SOP mentioned above.In order to observe the social distancing and discourage crowds at the centre, we will implement Online Appointment and NO walk-in client is allowed. Details of the online appointment will be announced soon.Should you require more information and assistance, please contact us via e-mail at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>Your kind understanding is highly appreciated.</div>

UPDATES FROM EXPATS SERVICE CENTRE

<div class="column mcb-column mcb-item-4nt1a7vge one column_visual">3rd April 2020<hr>Dear Valued Clients,Greetings from eXpats Service Centre!In addition to the announcement made by the YAB Prime Minister on 16th March 2020, Government of Malaysia has implemented stricter measure during Phase 2 of the Movement Control Order (MCO) from 1st until 14th April 2020 in order to get full compliance throughout the country to curb the spread and minimize the risk of COVID-19 infection.As such kindly advise/alert the Foreign Knowledge Workers (FKW) in your organization to adhere to the MCO rules and regulations as the authorities will be taking STERN actions for non-compliance. Please take note that failing to comply with the MCO, the FKW may be arrested and in consequence current pass can be cancelled.Should you require more information and assistance, please contact us via e-mail at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.Your kind understanding is highly appreciated.</div>

COMPLIANCE TO MOVEMENT CONTROL ORDER REQUIREMENT

<div class="column mcb-column mcb-item-ih6dnbhro one column_visual">19th March 2020<hr>Dear Valued Clients,Greetings from eXpats Service Centre!In line with the recent announcement made by the Malaysia Immigration Department, this is to inform that all counter services of the Immigration Department will be closed from today, 19th March 2020 until 31st March 2020 including Immigration Unit (Expatriate Services) in MDEC, Cyberjaya and Immigration in Penang state.As such, please take note that Special pass is not required or applicable during this period for:<ol><li>Foreign Knowledge Worker/expatriate who will continue to remain in Malaysia and current pass (Employment Pass/Dependent Pass/Other related pass) is expiring or has expired</li><li>Foreign Knowledge Worker/expatriate planning to leave Malaysia and current pass has expired.</li></ol>The counter service may resume on 1st April 2020 or after the Movement Control Order has ended. You may refer to Frequently Asked Questions(FAQ) for details.Should you require more information and assistance, please contact us via e-mail at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.Your kind understanding is highly appreciated.&nbsp;</div>

NOTICE OF CLOSURE  IMMIGRATION SERVICE COUNTER

<div class="column mcb-column mcb-item-yxa3k800j one column_visual">Q1. Can I still submit my Stage 1 application as usual while Government’s Restricted Movement Order is In Effect? A: Yes, you may still submit the Stage 1 application online via eXpats System (http:/www.expats.com.my) as usual. However, there will be no decision for ALL applications (New, Renewal, Change of Employer and Change of Position) within the period as the Approval process has been put on hold by the Immigration Department of Malaysia.Q2. What happens to the Stage 1 applications that were submitted for processing? A: The application will continue to be processed but there will be no decision for ALL applications during the Government’s Restricted Movement Order as the Approval process has been put on hold by the Immigration Department of Malaysia. The Approval process will only resume back to normal once the Government’s Restricted Movement Order has ended.Q3.What should I do for those whose passes are expiring soon? A: In line with the recent announcement made by the Immigration Department of Malaysia, all Counter Services of Immigration Department will be temporary closed effective 19th March 2020 until 31st March 2020. You are not required to take any action because Special Pass is not applicable during this period for:1)Foreign Knowledge Worker/expatriate who will continue to remain in Malaysia and current pass (Employment/Dependent/other related pass) is expiring or has expired.2) Foreign Knowledge Worker/expatriate who is planning to leave Malaysia and current pass has expired. We will advise you further once the Government’s Restricted Movement Order has ended.Q4. I have an emergency where I need to exit Malaysia as soon as possible while the passport is still with MDEC. How can I proceed to do so? A: You may call our emergency hotline number at 019-2688830 for further advise.Q5. How can I submit my passport for Endorsement/Transfer of Endorsement/Special Pass/Cancellation/Appeal/Permission to Study/document sighting applications to eXpats Service Centre via MDEC Counter? A: All submission via MDEC Counter will be put on hold until further notice.Q6. Will Immigration Department of Malaysia in Cyberjaya still be operating during Government’s Restricted Movement Order? A: All Counter services of Immigration Department of Malaysia will be temporary closed effective 19th March 2020 until 31st March 2020.Q7. Can I still submit my passport for Endorsement/Transfer of Endorsement/Special Pass/Cancellation/Permission to Study/Maid applications directly to Immigration Department of Malaysia in Cyberjaya? A: All submissions via Counter services of Immigration Department of Malaysia will be put on hold effective 19th March 2020 until 31st March 2020 due to the temporary closure of Immigration Department of Malaysia.Q8. What should I do if police or Immigration stopped me and request for my passport if I’m not able to collect the passport before the Government’s Restricted Movement Order? A: Please keep and carry your passport copy and any supporting documents e.g. proof of passport submission such as email notification, acknowledgement letter as a proof to the respective authorities.You may also call our emergency hotline number at 019-2688830 for assistance.Q9: I have received the Stage 1 approval. However, my current pass is expiring soon but I am not able to proceed with submission of the Stage 2 (endorsement) application. Please advise. A: You may proceed with the endorsement of passport once the Government’s Restricted Movement Order has ended. Please note that Special Pass is not applicable during this period.Q10: What do I need to do if I have to contact you during the Government’s Restricted Movement Order if I have any questions or issues? A: Should you have any questions; you may contact us at: MDEC:i)Helpdesk @ expatctr@mdec.com.myii)Client Managers;<ul><li>hasniyati@mdec.com.my</li><li>suraya@mdec.com.my</li><li>norfaezah@mdec.com.my</li><li>liza@mdec.com.my</li></ul>iii) Livechat/Chatbot at http:/www.expats.com.myIMMIGRATION DEPARTMENT:i) Email – henerita@imi.gov.my ii)Contact No – 03-88801555Q11.What if the government extend the Government’s Restricted Movement Order and the current pass is expiring within the period. A: Same approach will be applicable should the government extends the Government’s Restricted Movement Order.Q12. I have a valid pass in Malaysia and I am currently outside of Malaysia. Can I enter Malaysia during the Government’s Restricted Movement Order? A: All pass holders such as Employment/Dependent/Long-Term Social Visit Pass, Visit Pass (Temporary Employment), Student Pass, Resident Pass, and Professional Visit Pass are not allowed to enter Malaysia if they are currently residing outside of Malaysia during the Government’s Restricted Movement Order.</div>

FREQUENTLY ASKED QUESTIONS (FAQs) – GOVERNMENT’S RESTRICTED MOVEMENT ORDER RELATED TO EXPATRIATE SERVICES

<div class="column mcb-column mcb-item-bzydey9ng one column_visual">18th March 2020<hr>Dear Valued Clients,Greetings from eXpats Service Centre!Pursuant to our announcement yesterday, 17th March 2020 (Ref No: CCFS–MFS–ANNC–MDEC–113 D20200317) followings are additional information for the company to observe:1.Endorsement of Employment Pass/Dependant Pass/Other Related Pass and ServicesEndorsement submission at eXpats Service Centre (Cyberjaya and Northern Office) will be put hold until 31st March 2020.2.Immigration counterFollowing are the services allowed through the Immigration Unit (Expatriate Services) in MDEC, Cyberjaya:<ol><li>Special Pass application</li><li>Maid application</li><li>Permission to Study (for Employment Pass holder only)</li><li>Transfer of Endorsement application</li><li>Cancellation application</li></ol>Please take note, for companies&nbsp;that liaise with eXpats Service Centre – Northern office, only Special Pass can be submitted through the Immigration Department in Penang.Should you require more information and assistance, please contact us via e-mail at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.Your kind understanding is highly appreciated.</div>

UPDATES ON INFORMATION ALERTS DURING MOVEMENT CONTROL ORDER (COVID-19)

<div class="column mcb-column mcb-item-3wuasghjm one column_visual">17th March 2020<hr>Dear Valued Clients,Greetings from eXpats Service Centre!In line with the announcement made by the YAB Prime Minister on 16th March 2020, MDEC continuously and proactively taking precautionary and pragmatic measures to minimize the risk of COVID-19 infection. As such, MDEC will implement a Work from Home (WFM) effective from 18th until 31st March 2020 and companies are required to observe the followings:1)Closure of MDEC MDEC of eXpats Service Centre will be closed effective from 18th March 2020 until 31st March 2020. All communications will be limited via email and chatbot/live chat only.However, please note that the Immigration Unit (Expatriate Services) of MDEC, Cyberjaya will continue to operate as normal business hours with minimal support.2)Online application for Approval StageWe will continue to process the online application (Approval Stage) EXCEPT for the new application where the applicant is currently outside Malaysia.Due to the current condition, please expect some delay on the processing of the approval.Please be reminded that companies MUST ensure that their applicants have a valid pass during the implementation of “Movement Control Order” by the Government of Malaysia.Should you require more information and assistance, please contact us via email at <a href="mailto:expatctr@mdec.com.my">expatctr@mdec.com.my</a>.Your kind understanding is highly appreciated.</div>

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