19th October 2017

Dear Valued Clients,

Greetings from eXpats Service Centre!

In line with our continuous clients’ process improvement, we are pleased to inform that we are embarking on a new business process with enhancement of eXpats system to achieve a better process turnaround time and user experience which will ultimately serve you better

Effective from 15^th November 2017, the new changes are as follows:

1) NEW PROCESS

The new improved processes will cover approval from MDEC and Immigration Department of Malaysia (IDM) with SLA of seven (7) working days and endorsement of passes by IDM with SLA of two (2) working days.

The above SLA can be achieved if we received your upmost cooperation in STRICTLY fulfilling all Immigration requirements and submitting COMPLETE documentation prior to approval.

In this new process, any incomplete application will be returned to your company for the next course of action. The above SLA will be applied once we received the complete returned documentation.

2) ONLINE PAYMENT

For all MDEC charges and IDM fees, the payment will only be available via ONLINE MODE. Hence, bank draft / banker’s cheque / cashier order is no longer accepted.  

3) NEW WEBSITE

Checkout our newly enhanced website with a better user experience and updated information at www.expats.com.my.

4) REVISED MDEC CHARGES

Since 2003, MDEC has relentlessly introduced and implemented various value added services for our clients, however MDEC charges remain unchanged.

With the advent of escalating costs, new improved business process and continuous enhancement on eXpats system, MDEC is revising the charges to the following structure:

The payment of the above charges are to be paid prior to application submission and it is non-refundable.

We thank you for your continuous support and hope to serve you better in the future.

For any queries, kindly contact our Helpdesk at 03-8315 3106/3157 or e-mail [email protected].