Dear Valued Clients,


Greetings from Expats Service Centre!

Please be informed following are the latest updates for the companies to observe during the implementation of National Recovery Plan (NRP) Phase 1;


  • Operational Hours

Effective from Monday, 2nd August 2021 the Front Counter service of Expats Service Centre including Immigration Unit (Expatriate Services) in MDEC will be operating as follows:


Submission of passportMonday until Thursday Friday8.00am until 1.00pm 8.00am until 12.00pm
Collection of passportsMonday until Friday3.00pm until 4.30pm


Companies are required to make an appointment via email to [email protected]. For companies that have been given an appointment and would like to have an earlier slot, please email us and new date will be assigned according to the availability of the additional slots. Please take note that walk-in is strictly NOT allowed.


  • Special Pass requirement

The Immigration Department of Malaysia has agreed to grant Special Pass exemption for long-term social visit passes / employment passes that have expired during the period of Movement Control Order (MCO) until 31 December 2021. As such, with immediate effect, all new and renewal applications of Employment Pass including the dependent applications which have been approved and the latest pass have expired due to closure of the centre and absence of appointment slots, may proceed with passport endorsement without Special Pass at eXpats Service Centre. As the centre will be operating with minimal staff based on the stipulated MCO SOPs, please expect some delays in processing of endorsement application.


Should you require more information and assistance, please contact us via email at [email protected].


Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation