Company Name:
AGMO STUDIO SDN BHD (201201001183 (974707-M))
Sector
Digital Services, Digital Content, Government
Tech Enabler
Artificial Intelligence (AI) and/or Big Data Analytics (BDA)
Support Sustainability or ESG
Yes
Overview:
Our AI-driven Single Window solution revolutionized the startup ecosystem for MYStartup, a key player in Malaysia’s entrepreneurial landscape. By leveraging Artificial Intelligence (AI), we addressed challenges such as fragmented resources, lack of coordination between key ecosystem players, and complex funding processes. Experience how our technology fosters collaboration, innovation, and global connectivity, propelling MYStartup towards its goal of transforming Malaysia into one of the top 20 global startup ecosystems by 2030. Agmo Studio, in collaboration with Cradle, developed an AI Chatbot for MYStartup, Malaysia’s Single Window for the startup ecosystem. The objective is to provide a one-stop platform for founders, investors, tech talents, government agencies, and ecosystem players to navigate the complexities of starting and scaling a business in Malaysia by answering their queries promptly and accurately through the AI chatbot.
Pain Points:
1. The primary challenge was to provide a seamless and efficient way for the startup ecosystem to access resources, connections, funding, and regulatory support.
2. Obtaining information on business operations in Malaysia is challenging, as this information is scattered across multiple stakeholders, agencies and institutions.
3. The lack of a centralized platform led to difficulties in getting information on funding, clarity on regulatory matters and identifying tech talent, resulting in time inefficiency and potential missed opportunities especially for startups securing early-stage funding to market the end product.
Solution/Services:
AI-powered Chatbot for MYStartup Single Window platform.
The chatbot addresses the identified challenges by providing instant responses about Malaysia’s startup ecosystem, thereby saving users’ time and enabling a seamless and streamlined processes for greater efficiency and effectiveness.
Key Features and Functionalities
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Natural language processing for understanding user queries
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Comprehensive knowledge base for accurate responses
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Assistance to users round the clock without human intervention
Implementation:
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Technologies used - utilizes Azure OpenAI and leverages Azure infrastructures, including vector databases.
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Customization - meet the unique requirements of the startup ecosystem in Malaysia.
Benefit:
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A notable quantifiable benefit is that 45.03% of enquiries are made outside of working hours, demonstrating the chatbot’s ability to provide round-the-clock service.
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Enhanced user engagement allow users to get their answers anytime, without having to sift through all the website content. This has increased user engagement and retention by 300% since the launch of the platform.
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Improving customer satisfaction and response times resulted in a significant 60% drop in queries received through email and social media channels. The support team was handling a large volume of queries prior to implementing the AI Chatbot, which helped improve efficiency, productivity, and user satisfaction.