Company Name:
Forest Interactive Sdn. Bhd. (578874-M)
Sector
Digital Services, Telecommunication
Tech Enabler
Advanced Network Connectivity and/or Telecommunication Technology
Support Sustainability or ESG
Yes
Overview:
DCBPays, our direct carrier billing solution, streamlines transactions and boosts revenue for mobile network operators (MNOs) and digital service providers. By enabling customers to make online purchases through their mobile phones with a one-click payment method, businesses can widen their market reach and enhance payment security. Trust in DCBPays for secure, dependable billing solutions that keep your transactions running smoothly.
Pain Points:
- Digital access barrier for undeserved population
Economically disadvantaged communities traditionally do not have a bank account or credit card, stopping them from consuming digital services.
- Low user retention and conversion rates for merchants
With complex payment methods that require entering personal information or logging in, cart abandonment significantly increases.
- Fraud and security risks
Traditional payment methods such as credit cards require customers to enter sensitive payment information, which puts customers at risk of credit card theft or unauthorized transactions.
Merchants are also at risk of chargebacks from fraudulent actors.
Solution/Services:
DCBPays offers a frictionless payment experience, eliminating the need for credit cards or complicated login processes. Customers can charge the cost of their purchases directly to their mobile phone bills or deduct it from their prepaid mobile balance, simplifying the payment process to just a few clicks.
This allows digital service providers to overcome digital access barriers and widen their market reach to even people without bank accounts or credit cards. Merchants can easily tap into new markets and increase conversion rates with localized and convenient payment options, leading to increased sales and revenue for merchants.
With DCBPay’s built-in risk mitigation and security feature, consumers have ease of mind in making purchases while merchants are protected from fraudulent activity. Digital service providers can now safely focus on increasing their customer engagement and creating new revenue streams by capitalizing on the rising demand of digital goods and services worldwide.
Key Features and Functionalities
- Efficient and secure transactions: One-click payments and an enhanced user interface that encourages repeat transactions, driving sustained revenue growth for businesses.
- Flexible compatibility: DCBPays integrates easily with various apps, digital services, and websites, making it adaptable for businesses of all sizes and across diverse platforms.
- Global integration: Businesses can seamlessly connect with telecom operators worldwide without the need for multiple payment gateways. This capability allows for effortless global expansion and market reach.
- Analytics and business intelligence: Comprehensive business reporting and analytics to drive informed business decisions.
Implementation:
DCBPays can be implemented in a single one-time integration without changing or modifying any existing system or infrastructure on the mobile operator’s end. As for OTT Partners, only a one-time development is needed during initial integration, and no further integration is needed to connect to other mobile operator billing. DCBPays is protected by Cloudflare and encrypted API data to ensure all transactions stay secure and confidential without affecting its performance.
Benefit:
- Businesses can leverage our strategic partnerships with leading mobile operators and OTT players to unlock new customer monetization opportunities and revenue streams.
- Businesses can boost revenue and increase customer engagement by offering the convenience of DCBPays, as industry data has shown that implementing direct carrier billing can increase revenue by 26%.
- DCBPays’ reliable and innovative analytics dashboard offers insights to drive business success.