1. Insurance and Takaful operator’s business users face significant challenges due to processing cases manually. These methods are time-consuming, causing downtime and disrupting critical business operations, which leads to poor customer experiences.
2. Siloed data hampers efficient response processes, prevents comprehensive insights into underlying root cause causes, and obstructs collaboration among various stakeholders and IT operation teams. 
3. This inefficiency slows down the turnaround time in responses to customers. Plus, as IT complexity grows, the volume, variety, and sophistication of cases become harder to manage, making scaling up difficult. 
4. Overwhelmed teams struggle to quickly identify, prioritize, and resolve cases, exacerbating delays and inefficiencies.

NSure BPM Workbench
Delivers the ability to design, build, and run automation workflows on premise or in virtualized cloud environments.

• Automation Workflows: Ability to design, build, and run automation workflows on-premise or in virtualized cloud environments.
• Integrated Capabilities: Combines business process management (BPM) and case management capabilities into a single workflow solution.
• 360-Degree View of Operations: Provides a comprehensive view of operations by leveraging information, processes, and users.
• Advanced Analytics: Utilizes advanced analytics to drive data-driven decisions and optimize workflows.
• Business Rules: Incorporates business rules to ensure that processes are aligned with organizational goals and compliance requirements.
• Collaborative Features: Offers collaborative tools that enable teams to work together seamlessly, enhancing communication and coordination.
• Optimized Business Outcomes: Drives optimized and successful business outcomes by enhancing efficiency and effectiveness across all operations.

• NSure BPM Workbench is a middleware application designed for life insurance and family takaful operations. It manages new business cases by initiating case management processes and automating workflows, facilitating efficient underwriting procedures. Applications from portals, mobile devices, and bank terminals are routed to the Workbench, where automation tracks the cases until underwriting decisions are made. Successful cases are then registered as active policies in the Core Insurance System.
• The Workbench seamlessly integrates with multiple systems, including Filenet for document management, Output Management System (OMS) for generating emails and letters, and Life400 for core insurance functions, creating a comprehensive enterprise platform. Additionally, it interfaces with real-time Auto Underwriting Engine, AMLA Checks, eKYC, and Financial Crime Risk Management systems to enable efficient, real-time processing.
• Developed using IBM Business Automation Workflows (BAW), the Workbench is based on best practice business processes for New Business and Underwriting. The final agreed processes are tailored to the client's needs and implemented accordingly.

1. Reduces turnaround time by up to 70% for responding to customers and agents on: 
 • New application processes 
 • Underwriting processes and decisions 
 • Claim application processes and decisions
2. Increases employee productivity and frees up time to focus on high-value tasks and quality of work.
3. Provides a 360-degree view of operations, enabling faster decision-making.
4. Standardizes business processes and workflows across diverse products and distribution channels.