Industry Valued Certifications
Industry Valued Certifications
Industry Valued Certifications
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate - MB-230T01: Microsoft Dynamics 365 Customer Service
Trainocate (M) Sdn Bhd
Training Description
Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.
Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
| Certification Body | Microsoft |
| Focus Area | Software Development |
| Level | Intermediate |
| Duration (Days) | 4 |
| Training Mode | Physical Classroom |
| Pre-requisite | This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service. The prerequisites above can be achieved by completing the following courses:
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