Notice on De Rantau Pass Application Processing Delays

Dear Valued Clients,  

Greetings from the Expats Service Centre! 

Please be informed that the processing of DE Rantau Pass applications is currently experiencing delays due to technical issues affecting system integration and data synchronisation across several supporting platforms and agencies. These issues have necessitated additional verification and rectification processes to ensure the accuracy and completeness of application records. 

As a result, some applications may require a longer processing period than usual. Please be assured that our team is working closely with all relevant stakeholders to address these matters and restore normal processing timelines as soon as possible. 

We sincerely apologise for the inconvenience and appreciate your patience, understanding, and continued cooperation while these improvements are being undertaken. 

For the latest updates regarding your application, please regularly check your registered email address and the DE Rantau application portal. 

Thank you for your understanding. 

Yours sincerely, 

Expats Service Centre 
Malaysia Digital Economy Corporation (MDEC)