Categories: industry, investors

Huntsman’s New Global Business Services Hub in Kuala Lumpur Brings Additional Jobs and Economic Benefits

  • The global manufacturer of differentiated and specialty chemicals is expanding its Kuala Lumpur shared services office into a global and regional Asia Pacific GBS hub, expected to bring an economic benefit to the area of RM12mil to RM15mil annually
  • The hub is expected to create 100 positions for knowledge workers with expertise in automation, data analytics, and visualisation, among other skills


CYBERJAYA, 8 NOVEMBER 2021: Huntsman Corporation, a global manufacturer and marketer of differentiated chemicals, is expanding its shared services presence in Kuala Lumpur, where the company is creating its global and regional Asia Pacific Global Business Services (GBS) hub.

The new GBS organisation will provide high-value support to Huntsman businesses across the world, enabling the company to better balance costs, service, value, and speed, while embedding continuous improvements in every facet of the business.

The expansion is set to create additional knowledge-worker positions in Malaysia that will bring an estimated economic benefit to the area of RM12 million to RM15 million annually.

Huntsman’s expansion is supported by Malaysia Digital Economy Corporation (MDEC), Malaysia’s lead digital economy agency. This forms part of its ‘Digital Investments Future5’ (DIF5) Strategy, aimed at growing and attracting investments to advance Malaysia’s digital economy in line with the Malaysia Digital Economy Blueprint (MyDIGITAL).

Malaysia is a stronghold for the GBS industry. AT Kearney’s Global Services Location Index ranks Malaysia as third behind India and China as the world’s most competitive GBS locations. GBS companies are the largest contributors to the overall performance of MSC Malaysia, adding up to 50 percent of investments, 66 percent of exports, and 61 percent of jobs created.

In the recently released Twelfth Malaysia Plan (12MP), the global services sector is targeted to reach RM89 billion in 2025.

“In support of MyDIGITAL and 12MP, MDEC’s ‘Digital Investments Future5’ Strategy seeks to bring an additional RM50 billion investments in the digital economy and the creation of 50,000 high-value jobs, among other objectives.

“We are working collaboratively with the industry to ensure that these targets are met – this collaboration with Huntsman truly puts us on track to make Malaysia the Heart of Digital ASEAN. We are thankful for Huntsman for being with us on this journey,” said Raymond Siva, Senior Vice President, Investment and Brand and Chief Marketing Officer, MDEC.

The development of Huntsman’s new GBS hub will be done in waves over the next two to three years.

“The capability of our team has grown to take on more complex global and regional activities that help make our global operations possible,” said Sunil Rajamony, Hub Leader and Director of Accounting Shared Services Asia Pacific (APAC). “We are investing in our existing team in KL, expanding the team’s services, and focusing on higher-value support for additional functions such as Human Resources, Credit, and Purchasing.”

Huntsman anticipates the GBS team to grow by at least 100 people in the next couple of years, and to increase specific capabilities such as intelligent automation, data analytics, visualisation, Lean Six Sigma, and continuous improvement. Currently, Huntsman has about 160 employees in KL.

“We expect a significant majority of the new roles will be hired in Malaysia,” Sunil said. “We continue to see high-quality local talent in Accounting and IT and other areas coming through our pipeline. With our increased GBS setup in Kuala Lumpur, there will be more demand for such talent.”

Beyond that, Sunil noted that employee training will be key throughout the transition process. Huntsman offers challenging experiences that broaden employees’ skills and abilities, including personalised training and development plans, as well as carefully mapped job paths and career progression.

“We provide transparency around career opportunities and promote internal mobility across departments, divisions and countries,” Sunil added.

Huntsman is actively recruiting for roles in its GBS hub and encourages anyone interested in working with a diverse team in a multicultural setting to visit huntsman.com/careers.

The company selected Kuala Lumpur as its GBS hub for the city’s strategic location in Asia Pacific that provides ease of access to other locations in and out of the region. Additionally, Malaysia’s multilingual talent pool enables Huntsman to execute regional operations without taking on a physical location in those countries.

Huntsman values Malaysia’s favourable business environment for multiple reasons. The country has an “excellent and established” infrastructure, as well as good telecommunication services, including broadband connectivity.

“There are attractive tax incentives,” Sunil added. “The business ecosystem in Malaysia is favourable with business-friendly policies, integrated infrastructure, and connectivity. Coupled with high-quality talent, KL is very attractive.”

MDEC has been providing support to Huntsman’s existing shared services centre since its establishment in 2010, which provides high-quality business support in Accounting, Internal Audit, and Information Technology.

“MDEC’s support has been invaluable over the years,” said Sunil. “Obtaining tax incentives following Huntsman’s investments in Malaysia has been key. We look forward to expanding on that to support our plan to grow in the region.

“As we look to transform our operations with technology and automation, we welcome MDEC’s support in creating a digitalised economy, as we both share this common goal. We also rely on talent-related support from MDEC as we continue to build a highly capable pool of knowledge workers in Malaysia,” he concluded.




About Huntsman:


Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2020 revenues of approximately US$6 billion. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions.


For more information about Huntsman, please visit the company’s website at www.huntsman.com.


About Malaysia Digital Economy Corporation (MDEC)

Malaysia Digital Economy Corporation (MDEC) is the agency under the Ministry of Communications and Multimedia Malaysia leading the digital transformation of the economy for 25 years. We aim to enable a progressive, innovation-led digital economy.

To achieve this, MDEC will execute on its NADI (Nadi Digital) framework, based on the four thrusts: New skills, Adoption, Digital ScaleUps and Investments. NADI will drive our core programmes for the rakyat, industry and investors. MDEC will continue to lead Malaysia’s digital economy forward towards becoming a globally competitive digital nation, anchored on innovation, sustainability and shared prosperity, firmly establishing Malaysia as the Heart of Digital ASEAN.

#MyMDEC #NadiDigital #SayaDigital #HeartofDigitalASEAN

To find out more about MDEC’s Digital Economy initiatives, please visit us at www.corpwebv3prd.wpengine.com or follow us on: Facebook: https://www.facebook.com/MyMDEC/ Twitter: @mymdec


For media queries, kindly contact:

Simon Yap – simon.yap@mdec.com.my