Opening Remarks

Speaker:

Aiza Azreen Ahmad, Chief Digital Business Officer, Malaysia Digital Economy Corporation (MDEC)

SMEs – Bridging The Digital Divide In The Burgeoning Digital Economy

SMEs account for around 90% of all businesses. For over 50% of global employment opportunities in Malaysia, SMEs contributes about 40% to the country’s GDP. This is an interactive discussion session between representatives of the SME associations in Malaysia exploring and sharing the digital adoption amongst SMEs in Malaysia.

Moderator:

Datuk Dr A.T.Kumararajah, Council Member, National Chamber of Commerce and Industry of Malaysia (NCCIM)

Speaker:

Datuk Michael Kang Hua Keong, National President, SME Associations of Malaysia
Dato’ Mike Loh Ming Choon, President, ASEAN Retailers Franchise Federation
Dato’ Azlin Ahmad Shaharbi, President, The Association of Bumiputera Women in Business and Profession (Peniagawati), Malaysia

Smart Cities: Strengthening Implementation Towards A Safe, Resilient & Sustainable Future

• Governance usage of advanced digital technologies to drive smart city objectives.
• Cities to look into 4IR tools to address challenges of accountability, limiting technology misuse, ensuring citizen privacy, strengthening cybersecurity and extent of AI.
• Developing a policy roadmap for city leaders and administrators as a baseline.
• Systemising & Accelerating Implementation in Cities.

Moderator:

Dr Non A, Senior Expert in Smart City Promotion, Digital Economy Promotion Agency (depa), Thailand

Speaker:

Mark Thomas, Task Force Member, Smart Cities Council Australia New Zealand & Managing Director, Serviceworks Group, New Zealand
Datuk Nik Faizul, Co-Founder, Sustainable Cities Industry Alliance (SCIA), Malaysia
Chungha Cha, Co-Founder & Chair, Re-Imagining Cities Foundation, Korea

In Conversation: Digital Adoption in the Health Industry – Avant Garde or Late to the Party?

Speaker:

Syahrunizam Samsudin, Managing Director & Chief Executive Officer, UEM Edgenta Berhad, Malaysia
Surina Shukri, Chief Executive Officer, Malaysia Digital Economy Corporation (MDEC)

Keynote: How to Create Innovation and Build a Global Brand?

Join us as Kjellberg address the success formula for Malaysian entrepreneurs to expand and transform their business to break through to the international market, notwithstanding the compounding challenges of a softening economic landscape amidst a global pandemic. Kjellberg, who currently runs Gear Up Ventures which focuses on implementing the innovation and entrepreneurship model set out in his book Gear Up, said, ‘For entrepreneurs and companies that are looking to be industry game-changers, there are three main gears to focus on; customer acquisition, delight, and innovation of business model’.

Moderator:

Rizal Shah Amat, Principal, Global Entrepreneur Xchange (GEX), Malaysia

Speaker:

Jonas Kjellberg, Co-Creator, Skype
Karthik Sivaswamy, Chairman, Global Entrepreneur Xchange (GEX), Malaysia

Data & Analytics Whirlwinding Our Future

AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented user experiences and beyond, composing and operationalizing data and analytics at scale, engineering decision intelligence, and relating everything, to enabling data and analytics at the edge, there is a rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to resource optimize, accelerate change, drive innovation and transform society over the next three years. Learn how data and analytics experts can leverage these trends into “must-have” investments to anticipate, shift and accelerate transformation in the face of disruption, uncertainty and opportunity.

Moderator:

Nina Sharil Khan, Founder & Chief Unicorn Officer, PopCon, Malaysia

Speaker:

Dr. Angshuman Ghosh, Head of Data Science, Sony Research India
Ravinder Singh, Former Chief Information and Innovation Officer, Tata Singapore Airlines (Air Vistara) & Partner, Kalaari Capital, India

Opening Remarks : Aiza Azreen Ahmad, Chief Digital Business Officer, MDEC

Speaker:

Aiza Azreen Ahmad, Chief Digital Business Officer, Malaysia Digital Economy Corporation (MDEC)

Harness the power of Public-Private Partnership to build trusted, secure and ethical digital environment

The Government recently launched Malaysia Cyber Security Strategy 2020-2024 and then announced​ MyDigital Economy Blueprint. In achieving the objectives by emphasizing a whole-of-nation approach, it means no one agency can do all of this by itself and harness the power of Public-Private Partnership (PPP) to build trusted, secure and ethical digital environment.

Moderator:

Victor Lo, Head of Cybersecurity, MDEC

Speaker:

Ts. Azleyna Ariffin, Principal Assistant Director, NACSA​
Ir. Wan Murdani Wan Mohamad, Director, MDEC
Hon Fun Ping, Chief Executive Officer, NETASSIST

How Cloud Can Contribute to Digital Transformation for Malaysia?

Digital transformation is the new normal for small to large enterprises in Malaysia. As companies pivot to adapt to the new norms of doing business, Cloud technologies will be the savior they will turn to. This panel discussion brings you multiple viewpoints from experts in the cloud ecosystem — from an end-user, a Cloud provider, a Cloud specialist and a Data Centre provider on how to successfully tread the waters of digital transformation and adoption.

Moderator:

Tan Tze Meng, Head of Data Cloud, MDEC

Speaker:

Ts. Adi Azlan Mohd Ali, Principal Assistant Director, MAMPU ​​
Jane Treadwell, Government Transformation Lead, Asia Pacific and Japan, AWS​
Farul Azim Mohd Ghazali, Chief Technology Officer, AWANTEC​
Lloyd Lee Heng Lai, Vice President of Sales, AIMS​

Building A Powerful Corporate Innovation Culture: Digital Adoption vs Venture Capitalism

• Innovate and disrupt your own business or somebody else will
• Innovate to differentiate and grow or to satisfy customer needs?
• Innovating to connect to your organisational values
• Is venture capital arm the solution for your innovation challenges

Moderator:

Aiza Azreen Ahmad, Chief Digital Business Officer, Malaysia Digital Economy Corporation (MDEC)

Panelists:

Durraini Baharuddin, Managing Director, Value Partners Asset Management Malaysia Sdn Bhd
Azleen Waris, CFO, Jewel Digital Ventures​
Hafizah Shariff, CFO, Ekuiti Nasiona; Berhad (Ekuinas)
Reza Razali, Founder, Terato Tech

In Conversation: Accelerating Business Digital Adoption: A Magical Future or A Maniacal Reality in Becoming A Unicorn

Responses to COVID 19 have increased the adoption rate of digital technologies by several years—and adapting to these changes are no longer a choice to make but a necessity. Is COVID-19 the synthesis of transformation and desperation in driving business digital adoption?

Moderator:

Aiza Azreen Ahmad, Chief Digital Business Officer, Malaysia Digital Economy Corporation (MDEC)

Panelists:

Dato’ Jovian Mandagie, Chief Executive Officer, Heyho Sdn Bhd, Malaysia
Monir Azzouzi, Vice President, People Experience & People Partner, Gojek, Indonesia​

Remote Working Challenges – Engaging Digitally With Employees

Despite COVID-19’s negative effects, it is likely that we all agree on one thing – we’ve learned a lot! After local businesses were forced to close shop and manage all their employees remotely, the learning curve for managers was initially steep. Yet this new way of functioning has brought with it some valuable lessons about how to boost employee engagement that should not be forgotten in the ‘new normal’. In this session we would like to share the experiences of the panelist in managing employee engagement during this pandemic period and how technology and digital initiatives enables the engagement effectively.

Moderator:

Dr. Ng Kit Yoong, Managing Consultant, People Link Consulting Sdn Bhd

Panelists:

Vinnie Raviraj, Senior Director Human Resources & Talent Acquisition, SRG Asia Pacific Sdn Bhd
Cllement Tan, Group Managing Director & Chief Executive Officer, RAMSSOL Group Berhad​
Grace Chan Hwee, Former Senior General Manager, Group Human Resources & Administration, Berjaya Corporation Berhad​
Subash Chander Ganapathy, Head of Human Resources, BMW Group Malaysia​

Partnership in The Digital Economy: The Way Forward

• 5G partnership to support the smart industries and accelerate digitalization in the industry
• SEO optimization, innovation and designs in e-commerce, customer loyalty and engagement, driving data insights with AI.
• Building a data culture in SMEs to increase the capacity to manage and protect their data
• Raising digital security profiles of SMEs to encouraging business innovation and the supply of new digital solutions

Moderator:

Jasmine Ng, Co-Founder, EnGame & Secretary, ACCESS Blockchain of Malaysia

Panelist:

Rama Sridhar, Executive Vice President, Digital & Emerging Partnerships and New Payment Flows, Asia Pacific, Mastercard, Singapore

Ganesh Kumar Bangah, Executive Chairman, Commerce DotAsia Venture Sdn Bhd, Malaysia

Seeing AI: Creating AI Inclusive Culture

Moderator:

Dashika Gnaneswaran, Head of Newsroom, Brand & Strategic Partnerships, MDEC

Speaker:

Saqib Shaikh, Microsoft Project Lead & Co-Founder of Seeing AI

Future of Retail

• How a mix of data, delivery logistics, and connected technology are powering and providing exceptional service.
• Driving successful customer journeys and customer e-commerce.
• SEO optimization, innovation and designs in e-commerce, customer loyalty and engagement, driving data insights with AI.
• Who the next generation of customers will be?

Moderator:

Lingesh Lechamanan, Former Head of Marketing & Non Fuels Retail, Shell Oman

Panelist:

Zain Suharwardy, Managing Director, South East Asia Commerce Practise, Accenture Interactive

Brian Fernandez, Sales Director, Capillary Technologies

Influence of Technology and Data Kicking Up a Notch for Future Healthcare

Healthcare is an ever-changing industry and patients becoming better informed and more willing to take charge of their own health, technology will play an increasingly crucial role to provide more personalized care. Working with some of the world’s leading HealthTech companies, companies could help bring about vital innovations, particularly in Asia.

Moderator:

Datuk Dr Kuljit Singh, President, Association of Private Hospitals, Malaysia

Panelists:

Hazwan Najib, Chief Marketing Officer & Co-Founder, DoctorOnCall, Malaysia
Cole Sirucek, Co-Founder & Chief Executive Officer, DocDoc, Singapore​
Dr Dinesh Jain, Vice President, Clinical Data & Analysis, Max Healthcare, India
Nathanael Faibis, Chief Executive Officer & Founder, Alodokter, Indonesia

Tax Management And Its Implication To MNC Companies

Moderator:

Datuk Harjit Singh Sidhu, Chief Executive Officer, HSS Advisory Sdn. Bhd

Speaker:

Theresa Goh, Tax Partner and National Transfer Pricing Leader, Deloitte Touche Tohmatsu Tax Services Sdn Bhd

Amnah Tawil, Executive Director, HSS Advisory Sdn Bhd

Environmental, Social and Governance (ESG) – Cost Centre or Value Driver?

Malaysia together with 195 countries adopted to Paris Agreement at the 21st Conference of the Parties (COP 21) of the United Nations Framework Convention on Climate Change Conference on December 12, 2015. Paris Agreement, which is a landmark in the multilateral climate change process is a binding agreement that brings all nations into a common cause to undertake ambitious efforts to combat climate change and adapt to its effects. Fast forward in 2021 we would like to discuss and share how much we have achieved in this ESG journey together with our global panel members.
What are the main challenges to the continued growth of Environmental, Social and Governance (ESG)?
Where to start? Practical tips for a decarbonisation roadmap
How managers/investors/assets can collaborate effectively on net-zero goals
Has ESG entered the investment mainstream?
What are some factors that investors should keep in mind when investing in ESG?

Moderator:

Matthias Gerber, ESG Advisor Philippines Stock Exchange and Sustainability Director ESI Konsultant Sdn Bhd

Speaker:

Maxime Pourrat, Head of Asia-Pacific, Tech Nation, Singapore

Jeevan Rajoo, Country Head, Tata Consultancy Services Malaysia

How Amazon uses AI/ML to enhance the customer experience

Amazon.com uses AI/ML in innovative and scaled ways to transform the way we operate and invent new customer experiences. In this session, targeted at senior business and technology decision makers, we share specific examples from Amazon.com’s consumer/retail and other businesses to explain how AI/ML helps Amazon deliver the best customer experience possible while improving efficiency and lowering cost. This talk covers the insights and lessons Amazon.com learned across the cultural, process, and technology aspects of building and scaling ML capabilities in the organization.

Speaker:

Sohan Maheshwar, Senior Developer Advocate, Amazon Web Services (AWS), Netherlands & Former Alexa Evangelist, Amazon India

Session 1: Charting the Future of eCommerce

Insights on new and emerging technological trends that will shape the future of eCommerce. A call to all businesses to start adopting these technology to stay in the game!

Moderator:

Song Hock Koon, Director eCommerce, Malaysia Digital Economy Corporation (MDEC)

Panelists:

Piyush Dhanuka, Strategic Partner Manager, Ads Partnerships, Singapore & Malaysia, Google Malaysia
Kah Hing, CEO and Co-Founder, Meekco.asia
Andy Lim, Vice President, Sales Development & Ecommerce, DHL Express Asia Pacific excluding China

Session 2: Immersive Retail: Connecting Bricks with Clicks

The Covid-19 pandemic has disrupted the retail space. Join us in exploring the digital transformation journey of our local and international retailers in ensuring a seamless shopping experience that surpasses customer expectations.

Moderator:

Prasad Babu, Head of Consumer Adoption & Demand Generation, E-commerce Department, Malaysia Digital Economy Corporation (MDEC)

Panelists:

Vach Pillutla, Chief Executive Officer, Al-Ikhsan Sports
Jacky Phang, VP Digital Commerce & Supply Chain, Senheng Electric

Session 3: Artificial Intelligence Chatbot: The Rise of Conversational Commerce

The rise of conversational commerce is transforming the overall customer service experience. Get to know more about the artificial intelligence (AI) chatbot and how it transcends the traditional customer service tools.

Speaker:

Valerie Cheng, Head of Business Development, AiChat

Session 4: Convergence of Entertainment with eCommerce

The evolution of digital marketing has resulted in the growth spurt in eCommerce. Find out how ATKC, a hardware trading company, leverages on social media to enhance their consumer outreach and help brands overcome the pandemic.

Moderator:

Carol Fung, Senior Manager, Enabler Engagement, Malaysia Digital Economy Corporation (MDEC)

Speaker:

Ang Kok Gei, Managing Director, ATKC Hardware Trading Sdn Bhd

Session 5: eCommerce for All: Assistive Technologies for the Disabled

Dive into the technologies that have helped the disabled community in adopting eCommerce by making it easier to start, run, and grow a business.

Moderator:

Nurezali Osman, Senior Manager eCommerce, Malaysia Digital Economy Corporation (MDEC)

Speaker:

YB Senator Datuk Ras Adiba Radzi, Ahli Dewan Negara, Bernama Chairman/ Co Founder OKU Sentral
Fariz Ahmad, Chief Marketing Officer, MYNIC Berhad
Ahmad Shah Wahid, CEO & Founder of eLokal
Azizee bin Aziz, eUsahawan Subject Matter Expert (OKU)
Zed Li, Senior Manager (Business Development), Shopee Malaysia

Closing Remarks:

Aiza Azreen Ahmad, Chief Digital Business Officer, Malaysia Digital Economy Corporation (MDEC)