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Dear Valued Clients,

Greetings from Expats Service Centre!

Please be advised that due to the restrictions and SOPs where the center is operating with limited manpower, we are experiencing some delays in the approval and endorsement process. We are also currently flooded with high volume of endorsement applications since we re-opened our counter service and all this has further led to the delay.

We seek your understanding that we are unable to entertain all urgent request including travelling inside or outside Malaysia unless confirmed flight ticket is attached and the urgency is highlighted during submission of passport. As such, we encourage companies to plan your application submission ahead and give us sufficient time to complete the process.

Please also note that due to the limitation of online appointment slot, Immigration Department of Malaysia has given flexibility for companies to complete the endorsement of application until 31st December 2021 and will not be subject to any enforcement action during the period. Hence, for those that have been granted an approval, you may plan for the endorsement to be completed latest by 31st December 2021.

For emergency and urgent request or should you require more information and assistance, please contact us via email at [email protected]

Yours sincerely,
Expats Service Centre
Malaysia Digital Economy Corporation