Dear Valued Clients,

Greetings from Expats Service Centre!

Pursuant to our announcement on upcoming Hari Raya Aidiladha celebrations dated 30th June 2022, we wish to inform that Expats Service Centre will be closed on 8th July 2022 (Friday) from 8.00am to 5.00pm. Expats Service Centre will resume as usual on 12th July 2022 (Tuesday) at 8.00am.

As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at [email protected]

Your kind understanding is highly appreciated.

Expats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from Expats Service Centre!

We refer to the announcement dated 15th April 2022 (Ref No: BSD–EXPATS–ANNC–MDEC–176 D20220415) on collection of pass sticker at ESD Satellite Centre (ESC), Kuala Lumpur International Airport 1 (KLIA1).

Kindly be informed that effective from 15th July 2022, companies are required to select ESC, KLIA1 for collection of pass sticker under the logistic arrangement of Expats System. This requirement applies to all NEW applications of Foreign Knowledge Worker (FKW) including their dependent/s under Employment Pass categories I and II (EPI and EPII) that are currently abroad.

For reference, following are the details of Employment Pass categories:

Please take note on the additional information for collection of pass sticker purposes:

1) Once submitted and processed, company will be notified via email to download a Confirmation Letter in the system. FKW including their dependent/s are required to show this letter upon collection of pass sticker.

2) Only FKW and their dependent/s who arrived at KLIA1 are eligible to collect the pass sticker at ESC. For those who arrived at other than KLIA1, the pass sticker must be collected at Expats Service Centre.

In cases where the issuance of pass sticker is unsuccessful at ESC, company may email us at [email protected] for the next arrangement.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at [email protected]

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from Expats Service Centre!

In view of the upcoming Hari Raya Aidiladha celebrations, we wish to inform that Expats Service Centre will be closed for half day on 8th July 2022 (Friday) from 12.00pm to 5.00pm. Expats Service Centre will resume as usual on 12th July 2022 (Tuesday) at 8.00am.

As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at [email protected] sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from Expats Service Centre!

Pursuant to our announcement on Special Pass requirement after 30th June 2022 dated 13th May 2022, this is a final reminder to highlight that effective 1st July 2022, companies are required to ensure that all applications are with a VALID pass prior to submission of approval and endorsement.

Companies MUST ensure that immediate action are taken for applications with expired pass validity. This is to prevent Foreign Knowledge Workers (FKW) from being subject to any action under the Immigration Act, penalties or deported by the Immigration Department of Malaysia.

Therefore, we encourage all companies to plan and monitor your application in advance so that the application process runs smoothly and to avoid unwanted/unnecessary situations.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at [email protected]

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from Expats Service Centre!

Pursuant to our announcement on Special Pass requirement after 30th June 2022 dated 13th May 2022, this is another reminder to highlight that effective 1st July 2022, companies are required to ensure that all applications are with a VALID pass prior to submission of approval and endorsement.

Companies MUST ensure that immediate action are taken for applications with expired pass validity. This is to prevent Foreign Knowledge Workers (FKW) from being subject to any action under the Immigration Act, penalties or deported by the Immigration Department of Malaysia.

Therefore, we encourage all companies to plan and monitor your application in advance so that the application process runs smoothly and to avoid unwanted/unnecessary situations.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at [email protected]

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from Expats Service Centre!

Pursuant to our announcement dated 13th May 2022 (Ref No .: BSD – EXPATS – ANNC – MDEC– 178 D20220513), we would like to remind that effective 1st July 2022 companies are required to ensure all applications are with a VALID pass prior to submission of approval and endorsement.

Please take immediate action for applications with expired pass validity. This is to prevent Foreign Knowledge Workers (FKW) from being subject to any action under the Immigration Act, penalties or deported by the Immigration Department of Malaysia.

Therefore, we encourage all companies to plan and monitor your application in advance so that the application process runs smoothly and to avoid unwanted/unnecessary situations.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at [email protected]

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

Greetings from Expats Service Centre!

We would like to inform that effective 1st July 2022 companies are required to ensure all applications are with a valid pass prior to submission of approval and endorsement as there is no further extension of the Special Pass flexibility after 30th June 2022.

Please note that for submission from 1st July 2022 onwards, Special Pass is required if the current pass expires within 7 working days prior to the submission of the approval application. MDEC will advise accordingly if Special Pass is still required during the assessment due to incomplete submission.

Any pass that has expired for more than 30 days, the company is required to apply for Special Pass at the Operations, Investigation and Prosecution Division (previously known as Enforcement Division) of Immigration Department at Putrajaya.

Therefore, we encourage all companies to plan and monitor your application in advance to ensure the application process runs smoothly and to avoid any unwanted/unnecessary circumstances.

Should you require more information and assistance, please contact us via email at [email protected]

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from Expats Service Centre!

In view of upcoming Hari Raya Aidilfitri celebrations, we wish to inform that Expats Service Centre will be closed for half day on 29th April 2022 (Friday) from 12.00pm to 4.00pm. Expats Service Centre will resume as usual on 5th May 2022 (Thursday) at 8.00am. Please take note that there will be a minimal support available for services in Expats Service Centre during the Hari Raya week.

For submission of original passport for Transfer of Endorsement and Cancellation of Pass on 29th April 2022 (Friday), the application will be processed from 9th May 2022 onwards. As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

Should you require more information and assistance, please contact us via email at [email protected]

Your kind understanding is highly appreciated.

Yours sincerely,
eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from Expats Service Centre!

In view of upcoming Hari Raya Aidilfitri celebrations, we wish to inform that Expats Service Centre will be closed for half day on 29th April 2022 (Friday) from 12.00pm to 4.00pm. Expats Service Centre will resume as usual on 5th May 2022 (Thursday) at 8.00am. Please take note that there will be a minimal support available for services in Expats Service Centre during the Hari Raya week.

For submission of original passport for Transfer of Endorsement and Cancellation of Pass on 29th April 2022 (Friday), the application will be processed from 9th May 2022 onwards. As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

Should you require more information and assistance, please contact us via email at [email protected]

Your kind understanding is highly appreciated.

Yours sincerely,
eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

Please be informed following are the latest updates for the companies to observe:

1) Returned Application for more than 6 months

Kindly be informed that any application that has been returned, company MUST respond to MDEC within 6 months from the returned date. Failure to comply with this requirement, application is considered as invalid and will be voided. Company is required to re-apply should company wish to continue with the same application. Processing fee is non-refundable for application that has been inactive for more than 6 months.

2) Cancellation of Pass

Any Foreign Knowledge Worker (FKW) and their dependents who will be leaving Malaysia permanently is required to shorten the current pass prior to their departure. Company is responsible to ensure that the current pass MUST be physically shortened before leaving Malaysia to avoid any implication in the future.

3) eVISA update

For any queries on eVisa, company may refer to the Live Chat Support at https://malaysiavisa.imi.gov.my/evisa/evisa.jsp

Should you require more information and assistance, please email us at [email protected].

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

In line with the announcement made by Expatriate Service Division (ESD) of the Immigration Department on 1st October 2021, https://esd.imi.gov.my/portal/latest-news/announcement/, please be informed that effective from 1st December 2021 the endorsement process will be as follows:

1) Company to initiate online endorsement process and MUST upload documents for endorsement purpose. Please refer to the checklist in eXpats website – www.expats.com.my

2) Pass sticker will be delivered to company by MDEC’s representative or;

3) Company may bring original passport to eXpats Service Centre to be affixed with the pass sticker.

 

With the implementation of the new endorsement process, company MUST observes the followings

1) For application that the Foreign Knowledge Worker is outside Malaysia(FKW), company may initiate online endorsement once FKW has entered Malaysia and entry stamp has been uploaded.

2) Pass sticker will be delivered to the registered address only or company may bring the original passport within 5 working days after receiving the notification that the sticker is ready to be affixed on the passport.

3) Delivery service is only applicable for companies that meet the criteria set by MDEC.

4) Company is required to make an online appointment via appt.expats.com.my for collection of pass sticker at the eXpats Service Centre counter,

5) Company MUST ensure that the passport is in a good condition to affix the sticker.

 

Please note that with this new process, MDEC will no longer keep the passport from 1st December 2021 for submission of endorsement.

However, for online endorsement application submitted before 1st December 2021, company may proceed to submit the original passport following the current process until 15th December 2021 (Wednesday).

Should you require more information and assistance, please e-mail us at [email protected]

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre,

We wish to inform you that eXpats Service Centre will be closed on 12th May 2021 (Wednesday) to 14th May 2021(Friday) and we will resume as usual on 17th May 2021(Monday).

To ensure a smooth process for expatriate services, we advise you to plan your submissions for applications as per below dates:

Approval of Application for Foreign Knowledge Workers for MSC Malaysia Status Companies and ICT Sector Companies

The last day to submit applications will be on 26th April 2021 (Monday) in order to obtain decision before the holidays. Applications received after 26th April 2021, decision will only be made on 17th May 2021 onwards.

Endorsement of Employment Pass / Dependent Pass / Other Related Pass and Services

The last day to submit endorsement applications will be on 5th May 2021 (Wednesday) in order to obtain complete endorsements by Immigration Department before the festive holidays. We will resume endorsement application on 17th May 2021.

Should you require more information and assistance, please contact us via email at [email protected]

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

Kindly be informed that there will be system downtime for eXpats System on Saturday, 27th February 2021 (12.01am) until Monday,1 March 2021 (8.00am) due to system maintenance. Please take note that eXpats system will not be accessible during this period.

Should you require more information and assistance, please contact us via email at [email protected]

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

Please be informed that with immediate effect all letters and documents required during application of Employment Pass and other related passes MUST be signed by a representative of the company holding the position of Manager and above. This is to ensure that the relevant letters and documents are in line with the requirements of the Immigration Department.

Should the letter and document signed by a company representative who is not listed as an authorized person in the eXpats system, the company is responsible for ensuring the authenticity of the signature.

Kindly refer to the sample letters, documents and forms on the eXpats website https://mdec.my/expats/.

For more information and assistance, please contact us via email at [email protected]

Yours sincerely,
eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

Please be informed that eXpats Service Centre, Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will be operating as follows effective from Monday, 25th January 2021 onwards:

Operation hours Monday to Thursday Friday
8.00am to 4.30pm 8.00am to 4.30pm
Lunch Hours (Closed) 1.00pm to 2.00pm 12.15pm to 2.45pm

Companies are required to make an online appointment via https://mdec.my/expats/contact/ before coming to our Centre. All online appointments that have been booked from 25th January 2021 are valid and companies can come to the Centre according to the booked slot.

We seek your cooperation to prioritize your application since we are operating with minimal staff strength to comply with the Standard Operating Procedures (SOP) set by the government. Please inform us upfront if you are unable to come on the appointment date so that the slot can be given to others. All appointments will be monitored closely and MDEC has a right to cancel company’s next appointment due to NO-SHOW. Companies may walk-in to our Centre for collection of passport ONLY.

We urge companies to be cautious and MUST observe the SOPs imposed by the authorities to contain the Covid-19 outbreak. In addition, please adhere to the SOPs and safety protocols set by eXpats Service Centre to minimize any potential risk to the office and to others.

Should you require more information and assistance, kindly contact us via email at [email protected]

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

In line with the recent announcement made by the Government of Malaysia on CONDITIONAL MOVEMENT CONTROL ORDER (CMCO) for all states except Perlis, Pahang and Kelantan, please be informed that our eXpats Service Centre in Northern office is closed starting today, 9th November 2020 until 6th December 2020.  However, the centre is still open for collection of endorsed passports until Friday, 13th November 2020. As such, we encourage companies to walk-in to our Centre in Northern office for collection of passports latest by Friday.

The Centre service may resume on 7th December 2020 or after the Conditional Movement Control Order has ended.

In addition, during this period:

1) Online application of Approval Stage will continue to be processed.

2) Appointment that has been booked will be automatically cancelled but companies may proceed to book new slot for 7th December 2020 onwards via [email protected].

Should you require more information and assistance, please contact us via email at [email protected] .

Your kind understanding is highly appreciated.

 

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

26 October 2020


Dear Valued Clients,

Greetings from eXpats Service Centre!

With reference to the Government initiatives made by the Cabinet on 4th June 2020 regarding employment of Foreign Knowledge Workers, companies are  required to advertise job vacancies to locals on the JobsMalaysia portal https://www.jobsmalaysia.gov.my/jobsmy for a minimum of 30 days. JobsMalaysia will only issue a “Surat Perakuan” to company that has advertised the job vacancy to locals and unable to employ local talents for the vacant positions.

For more detailed information and further assistance, please visit  http://jtksm.mohr.gov.my  or please contact JobsMalaysia at 03 8320 2713/4/5 or email, [email protected] .

Should you require more information and assistance, please contact us via email at [email protected].

 

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

21 October 2020


Dear Valued Clients,

Greetings from eXpats Service Centre!

We refer to the recent announcement made by the Government of Malaysia on CONDITIONAL MOVEMENT CONTROL ORDER (CMCO) for employees in the private and public sectors from Selangor, Kuala Lumpur and Putrajaya to work from home starting Thursday, 22 October 2020. Please be informed that the Front Counter service of eXpats Service Centre Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will be closed from tomorrow, 22nd October 2020 until 27th October 2020.  However, the centre is still open for collection of endorsed passports until Friday, 23rd October 2020 from 8.00am until 12.00noon only. As such, we encourage companies to walk-in to our centre for collection of passports latest by Friday and to observe the Standard Operating Procedures (SOP) imposed by the authorities to contain the Covid-19 outbreak.

The Front Counter service may resume on 28th October 2020 or after the Conditional Movement Control Order has ended.

In addition, during this period:

Should you require more information and assistance, please contact us via email at [email protected].

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

We refer to our announcement yesterday, 14th October 2020 (CCFS–MFS–ANNC–MDEC–135 D20201013). Please be informed that the Front Counter service of Expats Service Centre Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will resume as usual with minimal support effective from tomorrow, 15th October 2020 onwards.

Kindly make an online appointment via appt.expats.com.my before coming to our Centre. Companies may utilize the slot that has been booked according to date and time.

Should you require more information and assistance, please contact us via email at [email protected].

We apologize for any inconvenience caused and your kind understanding is highly appreciated.

Yours sincerely,
eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

In line with the recent announcement made by the Government of Malaysia on CONDITIONAL MOVEMENT CONTROL ORDER (CMCO) for Selangor, Kuala Lumpur and Putrajaya, please be informed that the Front Counter service of Expats Service Centre Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will be closed from tomorrow, 14th October 2020 until 27th October 2020.  However, the centre is still open for collection of endorsed passports until Friday, 16th October 2020. As such, we encourage companies to walk-in to our centre for collection of passport latest by Friday.

The Front Counter service may resume on 28th October 2020 or after the Conditional Movement Control Order has ended.

In addition, during this period:

Should you require more information and assistance, please contact us via e-mail at [email protected].

Your kind understanding is highly appreciated.

Yours sincerely,
eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

In view of the rise of COVID-19 cases in Malaysia, the Management is very concerned about the health and safety of our employees and clients. Hence, the eXpats Service Centre will commence operations with 50% workforce effective from 7th October 2020 until further notice.

Companies are required to make an online appointment via  appt.expats.com.my before coming to our Centre and to adhere to the SOPs which have been set by eXpats Service Centre. Please take note of the followings:

  1. Companies are encouraged to prioritize the submission of application based on the expiry of passes.
  2. Submission of application is with complete documents
  3. There will be delays in processing of endorsement application
  4. All communications with eXpats Service Centre will be via email and chatbot/live chat only.

For collection of endorsed passport, companies are allowed to walk-in to our Centre.

In addition, new operational hours for eXpats Service Centre (Northern office) will be as below:

Operation hours:
8:30 a.m. to 1:00 p.m.              Monday – Thursday
8:30 a.m. to 12.15p.m.            Friday

For your safety and the safety of others, we encourage clients and visitors who are feeling unwell or suspect that they may have been exposed to COVID-19 to avoid visiting our Centre and promptly seek medical care. It is also compulsory for clients to wear a face mask when visiting our Centre and to utilize the hand sanitizers made available.

Should you require more information and assistance, please contact us via email at [email protected].

Your kind understanding is highly appreciated.

Yours sincerely,
eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

Effective from 3rd November 2020, the eXpats system is open for submission of FKW Projection for 2021. We advise only companies with FKW headcount requirement for 1st Quarter of 2021 to submit for the projection to ease the approval process. Companies may continue to submit the FKW projection as and when required throughout the year 2020.

Please take note that the submission for 2020 FKW projection is still open until 14th November 2020. As such, kindly ensure to choose the right year for your request. Any balance from FKW projection that has been approved in year 2020 will be forfeited by 31st December 2020.

Company may proceed with FKW projection submission via login to www.expats.com.my. Please adhere to the supporting document’s requirement as stated in eXpats system.

Kindly contact us at 03 8315 3000 or e-mail [email protected] should you need further assistance.

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

21 September 2020


Dear Valued Clients,

Greetings from eXpats Service Centre!

Pursuant to our announcement dated 9th September 2020, the Government of Malaysia has recently decided to allow Foreign Knowledge Workers (FKWs) and their dependents, including foreign maids who are holding a valid long-term pass and/or has obtained pass approval to enter Malaysia. They will be required to apply for Entry Permission or Approval to Exit and Return to Malaysia via MYEntry system at https://myentry.myxpats.com.my/app/

Please note that this is applicable to:

  1. All Employment Pass categories (EPI, II and III)
  2. Dependents to FKWs
  3. Long Term Social Visit Pass holder to FKWs
  4. Foreign maids to FKWs

However, approval is not required for those who wish to exit Malaysia and will not return to Malaysia during the Recovery Movement Control Order (RMCO).

The approval letter that has been granted by the Immigration Department of Malaysia before 7th September 2020 is still valid within 60 days from the issuance date, for the purpose to enter Malaysia and to exit & return to Malaysia.

For further detail, kindly refer to the latest guideline on Entry Permission and Approval to Exit and Return to Malaysia at https://esd.imi.gov.my/portal/

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email [email protected]

Your kind understanding is highly appreciated.

 

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

9 September 2020


Dear Valued Clients,

Greetings from eXpats Service Centre!

We refer to the announcement made by the Government of Malaysia on the entry restrictions into Malaysia for the following nationalities effective from 7th September 2020 until further notice.

NATIONALITIES FROM

United States

Peru

Pakistan

South Africa

Brazil

Russia

Colombia

India

Iran

German

Spain

Mexico

Bangladesh

Saudi Arabia

France

United Kingdom

Argentina

Indonesia

Turkey

 

Italy

Chile

Philippines

Iraq

 

Please take note that the entry restrictions are applicable to:

As such, with immediate effect all Immigration facilities and any new/renewal application will be put on hold for FKW from the above countries who are currently not in Malaysia.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email [email protected].

Your kind understanding is highly appreciated.

 

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

21 August 2020


Dear Valued Clients,

Greetings from eXpats Service Centre!

Pursuant to our announcement dated 30th July 2020, following is the latest update by the Immigration Department of Malaysia regarding Special Pass.

Any pass that has expired more than 30 days, company is required to apply for Special Pass at Operations, Investigation and Prosecution Division (Bahagian Operasi, Siasatan dan Pendakwaan) of Immigration Department Putrajaya. Prior to that, kindly obtain MEMO from the Immigration Unit (Expatriate Services) of MDEC Cyberjaya to be submitted together with the Special Pass application.

Should you require more information and assistance, please contact us at [email protected].

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

14 August 2020


Dear Valued Clients,

Greetings from eXpats Service Centre!

This is with reference to the announcement made on 10th June 2020 pertaining to the entry of Foreign Knowledge Worker (FKW) for Key Posts and Technical posts and for Dependents and Foreign Maids to enter/exit Malaysia during Recovery Movement Control Order (RMCO).  

We would like to inform that the Immigration Department of Malaysia has developed the MYEntry online system to enhance the current application process. With the implementation of MYEntry, companies are no longer required to apply support letter through MDEC. Companies may now submit the request of permission to enter Malaysia via MYEntry at esd.imi.gov.my

MYEntry will be fully implemented on 17 August 2020. Hence, all applications submitted to [email protected] before 17 August 2020 which has yet to receive a decision after 14 working days from the date of submission, can be re-submitted via MYEntry.

Should you require more information and assistance, please contact us at [email protected].

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

30 July 2020


Dear Valued Clients,

Greetings from eXpats Service Centre!

Pursuant to our announcement dated 26th July 2020, this is to clarify:

  1. Special Pass Gratis is only applicable for pass expired before 1st August 2020 and it is valid until 31st August 2020. Hence, please proceed to submit the endorsement application latest by 31st August 2020 to avoid Special Pass payment.
  2. Special Pass with payment is required for pass expired from 1st August 2020 onwards.

For Special Pass with, payment company may submit/liaise directly with Immigration Unit (Expatriate Services) of MDEC Cyberjaya.

Should you require more information and assistance, please contact us at [email protected].

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

27 July 2020


Dear Valued Clients,

Greetings from eXpats Service Centre!

In view of upcoming Hari Raya Aidil Adha celebrations, we wish to inform that eXpats Service Centre will be closed on 30th July 2020 (Thursday).

As such, we encourage you to plan your applications ahead to ensure a smooth process at all ends.

Should you require more information and assistance, please contact us at [email protected]c.com.my.

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

26 July 2020


Dear Valued Clients,

Greetings from eXpats Service Centre!

We refer to the latest instruction received from Immigration Department of Malaysia, effective from 1st August 2020, Special Pass charges will resume as usual for all application of Foreign Knowledge Worker/Dependents including foreign maid. Please note that Special Pass Gratis will be discontinued.

Company may submit Special Pass directly at Immigration Unit (Expatriate Services) of MDEC Cyberjaya.

Should you require more information and assistance, please contact us at [email protected].

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

 

20 July 2020


Dear Valued Clients,

Greetings from eXpats Service Centre!

Refer to our announcement on 10th June 2020 (CCFS–MFS–ANNC–MDEC–123 D20200610), followings are the latest updates from Immigration Department of Malaysia for the entry of Foreign Knowledge Worker (FKW) during Recovery Movement Control Order (RMCO):

1)Entry permission for Foreign Knowledge Worker/Dependents including foreign maid that has active pass and/or obtained approval who is currently abroad and would want to enter Malaysia, kindly refer to updated Guideline for the Entry of Expatriate and Appendix A.

With the new update, please take note that support letter from MDEC will be processed within 7 days upon receiving complete information.

2) For Foreign Knowledge Worker/Dependents including foreign maid currently in Malaysia with an active pass and would want to obtain Permission to Exit and Return, please refer to Guideline for Exit and Return of Expatriate.

Should you require more information and assistance, please contact us via email at [email protected].

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation