Digital Payments for E-commerce


The economic impact of the COVID-19 pandemic have been significant, particularly for small and medium enterprises (SMEs) which constitute 98.5% of total businesses in Malaysia. Small businesses globally are seeking immediate paths to recovery as many navigate the overnight move to digital commerce. Digital payments are essential for conducting e-commerce, especially cross-border e-commerce. Research has found that once businesses begin accepting digital payments, their revenues increase an average of 17% year on year. Hence, accelerating digital transformation for Malaysian micro, small and medium businesses is vital to reap the benefits of the digital economy. The webinar will feature Visa, a world leader in digital payments, to share key trends on the changing landscape for commerce and digital payments, and how businesses can digitalize their payments and collections to effectively enable e-commerce. StoreHub, a Malaysian e-commerce platform will share how businesses can capitalize on livestreaming e-commerce and Piccoli Lotti, a local SME will share their inspirational journey in overcoming challenges to survive during Covid.

Date & Time
Brand / Speaker

10 December 2020, Thursday

10:00am – 11:15am


Visa Inc. (NYSE: V) is the world’s leader in digital payments. Our mission is to connect the world through the most innovative, reliable and secure payment network – enabling individuals, businesses and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s relentless focus on innovation is a catalyst for the rapid growth of digital commerce on any device, for everyone, everywhere.  As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce. For more information, visit

Ms. Chavi Jafa, Head, Business Solutions Asia Pacific, Visa

Chavi Jafa is currently the Head of Business Solutions for Asia Pacific at Visa, where she leads the B2B business for small, medium and large enterprises across the region. A career banker and payments expert, Chavi has worked across geographies including New York, India and Singapore. Prior to joining Visa, Chavi worked with Citi’s Transaction Services business, managing various Cash Management and Commercial Cards products for Citibank globally. Additionally, she led key relationships across corporate and public sector organizations. She was also part of the founding team that set up IDFC Bank, India’s largest project finance company as the Head of Payments and Strategic Alliances. She led the bank’s innovation businesses including mobile payments and alternate data lending. Chavi has a Master’s degree from Columbia University, majoring in International Finance and Economics and an MBA. She spends her free time running workshops for graduate students as well as mentoring early stage start-ups.

Mr Ng Kong Boon, Country Manager, Visa Malaysia

KB is Visa’s country manager for Malaysia and is responsible for overseeing all aspects of Visa’s business in Malaysia. KB brings extensive experience and an innate understanding of Visa’s business to the role with more than 20 years of industry experience in the card payments, banking, insurance and information technology sectors. KB played a key role in the migration of ATM and payment cards in Malaysia to full EMV Chip technology, making Malaysia the first country in the world with full national EMV migration and successfully bringing down payment card fraud levels to one of the lowest the country has seen. KB also played a major role in the implementation of Visa payWave, an innovative, contactless payment technology that leverages on the EMV platform for better security and performance. In addition, he rolled out Verified by Visa (VbV), which is a secure method of authenticating cardholders’ online transactions via a one-time password, for Malaysia.

Ms Carmen Looi, Partnerships Lead, StoreHub

Carmen started her career as employee #2 of Grab. She managed the entire driver’s division from recruitment to retention and was instrumental in on-boarding the first 3,500 Grab drivers onto the platform. She is a seasoned professional with 10+ years of experience in sales, marketing, business development and relationship management across non-profit, startup and corporate organizations. Today, she leads and builds alliance partnerships at StoreHub. StoreHub, headquartered in Malaysia, is the operating system of a successful omni-channel businesses. The platform enables more than 15,000 restaurant and retail entrepreneurs across Southeast Asia to automate the growth of their revenue and customer base, as well as the entire process of running their operations.

Mr Chong Nge Seng, Co-owner & Gelato Chef, Piccoli Lotti

Nge Seng is a graduate from University of Sheffield in Accounting and Financial Management. He started his career in advisory services, project lead for F&N and was with Astro prior to starting his own business, Piccoli Lotti. Local artisanal gelato makers, Piccoli Lotti serves freshly handcrafted gelato in friendly neighborhood shops. Their gelato are made in small batches with care using natural ingredients. Nge Seng and his team had to find new ways to reach customers when COVID-19 safety measures started and it was their online store that helped them survive throughout the trying period.