Overview


At the eXpats Service Centre, we provide services to aid companies in the process of obtaining valid relevant passes for their Foreign Knowledge Workers (FKW)

Apart from MSC Status companies, we have extended our services to cater to fully operational companies utilising ICT as their core business activity.

In general, companies will go through three (3) pre-application processes prior to applying for the relevant FKW passes.

Submission

The ICT companies are required to apply, register their company details and submit relevant documentation at: https://www.expats.com.my.

Prior to subscription to the eXpats services, the ICT companies are required to fulfil the following eligibility criteria and conditions

Eligibility Criteria:

Conditions

A company incorporated in Malaysia.

The Company’s nature of business should be ICT-related and the business is required to be active, not dormant.

 

The Company must have a physical office premise.

The minimum paid-up capital for a Private Limited Company/ Public Listed Company is as per table below.

Equity:

EQUITY MINIMUM CAPITAL
100% Locally Owned

RM 250,000.00

Local and Foreign Owned

RM 350,000.00

100% Foreign Owned

RM 500,000.00

Under The Ministry of Domestic Trade, Co-Operatives And Consumerism (KPDNKK) the following business activities are not allowed or encouraged to apply for expatriate posts:

1. Computer retail business including computer accessories

2. Cybercafe

Activities:

Qualifying Non-Qualifying
INFOTECH: Development and provision of digital information and platform technologies such as application software, hardware design and business platforms

GLOBAL BUSINESS SERVICES (GBS): Provision of services utilizing digital technologies including Global Business Services, Centers of Excellence and software development services

CREATIVE CONTENT TECHNOLOGY: Delivery of content utilizing digital technologies including movie and games animation, business information, digital platform content and business research

Trading i.e., reselling of hardware and software
Manufacturing
Provision of telecommunication services
Staffing services (recruitment agency)
Event management
Training and consultancy
E-news and e-publishing
Advertising
Staff Augmentation, i.e.,

  • Request for resources via resource request form,
  • Projects are without project managers and resources are not in
    charge of project management,
  • Involves resource pricing table, breakdown of work permit costing, air ticket fare, etc,
  • Resources has no associated service level commitment other than hours available to work and output is simply the performance of a task with no commitment that the task will result in the desired outcome

Please refer to and download this Checklist for Non-MSC Company for all the documentation required by MDEC and the Immigration Department of Malaysia.

Assessment

Once the eXpats Service Centre has received the completed application, our team will take 1 month to assess and verify your registration request. This includes validating the company’s profile against the business activities in e-SSM, a site visit to the office premises and an interview with the company’s senior management (if applicable).

If the documentation is incomplete or further clarification is required, the assessment process may take longer.

The company will be officially notified on the decision made by the approval committee.

Acceptance

Upon successful registration, companies will be sent a registration email to initiate the following in the system:

  1. To nominate an authorized person on behalf of the company
  2. Generate, print and upload a signed copy of the Expatriate Service Agreement
  3. Generate, print and upload a signed copy of an Authorized Person Letter (APL)

Please refer to the application process section for the next course of action.

FOREIGN KNOWLEDGE WORKERS


At the eXpats Service Centre, we define a “knowledge worker” as an individual who holds one or more of the following criteria:

  • Holds a tertiary qualification from an institution of higher learning (in any field); or
  • Holds a diploma in multimedia/ICT or another specialised ICT certification plus at least 5 years’ relevant experience in multimedia/ICT or an equivalent field; or
  • Has held a professional, executive, management or technical work position in information technology (“IT”) enabled services (e.g. IT / IS Professionals, Finance / Accounting, Business Administration)
  • Salary: a MINIMUM monthly salary of RM3,000.00
  • Industry / Sector: Applicant working with companies in ICT sector only.

APPLICABLE PASSES FOR FKW ENTRANCE INTO MALAYSIA


Our eXpats Service Centre can only process and approve the following types of passes prior to submittal to the Immigration Department of Malaysia:

EMPLOYMENT PASS

There are 3 categories of this type of work permit that enables a FKW to take up employment under a contract of service with an organisation in Malaysia. The duration of these permits varies from a minimum of 12 months to a maximum of 60 months depending on the nature of employment and the need of such employment by the hiring organisation.

The Immigration Department of Malaysia will issue the Employment Pass upon the approval of employment positions by the Malaysia Digital Economy Corporation (MDEC) in MSC Malaysia.

A foreign knowledge worker issued with the Employment Pass shall not, without the consent of Immigration Department of Malaysia, engage in any form of paid employment in any business or professional occupation in Malaysia other than the particular employment specified in the Employment Pass.

EMPLOYMENT PASS CATEGORY I CATEGORY II CATEGORY III
Eligibility Criteria      
Applicant must earn a basic salary of minimum RM10,000 per month;
AND
Applicant must have an employment contract valid up to 60 months (subject to MDEC discretion).
   
Applicant must earn a basic salary of minimum RM5,000 per month;
AND
Applicant has an employment contract valid up to 24 months.
   
Applicant earns a basic salary between RM3,000 to RM4,999;
AND
Applicant’s employment contract must not exceed 12 months.
   
EMPLOYMENT PASS CATEGORY I CATEGORY II CATEGORY III
Conditions:      
Allows the holder to be employed in West Malaysia by the hiring company  ⁄  ⁄
Spouse and children under 18 years old of Employment Pass holder are eligible for Dependent Pass.  ⁄  
Children over 18 years old and unmarried are eligible for Social Visit Pass (Long Term).  ⁄  ⁄  
Parents / Parents-in-law are eligible for Social Visit Pass (Long Term).  ⁄  ⁄  
Renewal of the pass can be considered, depending on the requirements.  ⁄  ⁄  
Can be renewed for maximum two (2) times, subject to review.    
Applicants to obtain a Visa with Reference for entry into the country (only applicable for countries requiring the visa)  ⁄
It is mandatory for successful Employment Pass (Category III) applicants to obtain a Visa with Reference for entry into the country (only applicable for countries requiring the visa).    

Please refer to and download this Checklist for Employment Pass for all documentations required by MDEC and the Immigration Department of Malaysia.

DEPENDANT PASS

A Dependant Pass may be issued to any person being the spouse or dependent child to accompany the foreign knowledge worker while in Malaysia. The child may be issued a Permission to Study stamp to enable him or her to take up schooling in Malaysia.

Eligibility Criteria Conditions
Legal spouse of Employment Pass holder;

OR

Children below 18 years old of Employment Pass holder.

Allows the holder to stay in West Malaysia.

Employment not allowed and requires conversion to Employment Pass.

For social and welfare purposes, the holder may request for special permission to undertake activities from the Immigration Department of Malaysia

Please refer to and download this Checklist for Dependant Pass for all documentations required by MDEC and the Immigration Department of Malaysia.

SOCIAL VISIT PASS (LONG TERM)

A Social Visit Pass may be issued to any person as per below eligibility criteria to accompany the foreign knowledge worker while in Malaysia.

Eligibility Criteria Conditions
Children of Employment Pass holder that above 18 years old– 25 years old, single, unemployed, not studying in Malaysia and under custodian of EP holder;

OR

Common law spouse (only applicable to heterosexual relationship) of Employment Pass holder can be considered

Allows the holder to stay in the country

Please refer to and download this Checklist for Social Visit Pass for all documentations required by MDEC and the Immigration Department of Malaysia.

PERMISSION TO STUDY

The Permission to Study stamp is an endorsement issued by the Immigration Department inside the student’s passport, allowing the student to take up schooling in Malaysia for a defined period of time (as per Dependent Pass validity date).

Eligibility Criteria Conditions
Children below 18 years old of Employment Pass holder Allows the holder to stay and study in the country

Please refer to and download this Checklist for Permission To Study for all documentations required by MDEC and the Immigration Department of Malaysia.

CHECKLIST FOR OTHERS

Please refer to and download any of the below checklists for all documentations required by MDEC and Immigration of Malaysia regarding other passes offered:

Checklist for Transfer of Endorsement

Checklist for Cancellation of Passes

Checklist for Special Pass & Overstay Clearance

FEE STRUCTURE


SERVICES (NEW & RENEWAL) MDEC’S CHARGES (PER APPLICANT)
EMPLOYMENT PASS (EP) RM2,968.00

DEPENDANT PASS (DP)

  • Spouse
  • Children below 18 years (Biological/Adopted/Step Child)
  • Disabled Children (no age limit)
RM530.00

SOCIAL VISIT PASS (SVP)

  • Parents
  • Parents in-law
  • Children above 18 years – 25 years old (Biological/Adopted/Step Child)
  • Common-law-spouse
RM530.00
AMENDMENT OF APPROVAL LETTER RM106.00
SPECIAL PASS (SP), TRANSFER OF ENDORSEMENT (TOE), CANCELLATION OF PASSES FREE OF CHARGE
NOTE:
For rejected application, MDEC shall refund 75% of Expatriate Services Fees.
 
IMMIGRATION FEE To refer to this table Immigration Payment 

Overview


At the eXpats Service Centre, we provide services to aid companies in the process of obtaining valid relevant passes for their Foreign Knowledge Workers (FKW)

In general, companies will go through three (3) pre-application processes prior to applying for the relevant FKW passes.

Is your company an MSC Status Company?

The expatriate services are exclusive to companies that have MSC Status only.

If companies are in the process of applying for MSC Status and waiting for approval, the application’s status can be checked from this online system – /msc-malaysia

On the other hand, if companies are interested in a new MSC Status application, they can refer to this website /msc-malaysia for further details.

Invitation to Subscription

After the companies are registered as a MSC status company, our eXpats Service Centre will send them an invitation email and other relevant documents to register interest in subscribing to our services.

Acceptance

Upon successful registration, companies will be sent a registration email to initiate the following in the system:

  1. To nominate an authorized person(s) on behalf of the company. Companies are discouraged to nominate third party agent.
  2. To print and upload a signed copy of the Expatriate Service Agreement
  3. To print and upload a signed copy of an Authorized Person Letter (“APL”) using company’s letterhead.

Companies will be notified via email on the next step of the application process

Please refer to the application process section for the next course of action.

FOREIGN KNOWLEDGE WORKERS


At the eXpats Service Centre, we define a “knowledge worker” as an individual who holds one or more of the following criteria:

  • Holds a tertiary qualification from an institution of higher learning (in any field); or
  • Holds a diploma in multimedia/ICT or another specialised ICT certification plus at least 2 years’ relevant experience in multimedia/ICT or an equivalent field; or
  • Has held a professional, executive, management or technical work position in information technology (“IT”) enabled services (e.g. IT / IS Professionals, Finance / Accounting, Business Administration)

Special exemptions are given to foreign knowledge workers who do not meet the above criteria but are to be employed in the following:

  • Global Business Services – foreign workers with knowledge-based skills that are not prevalent in Malaysia, but required by MSC Malaysia Status companies.
  • Creative Content and Technologies – workers who are utilised for their creative talent to produce value-added creative work for MSC Malaysia Status companies

ELIGIBILITY CRITERIA


  1. The applicant is an approved MSC Malaysia status company
  2. The applicant shall commence operation of and undertake the MSC approved activities in Malaysia in accordance with the Company’s business plan submitted
  3. The applicant must comply with the location requirements and conditions specified in the MSC Malaysia Status Conditions of Grant

ACTIVITIES


Non-Qualifying

Trading i.e., reselling of hardware and software
Manufacturing
Provision of telecommunication services
Staffing services (recruitment agency)
Event management
Training and consultancy
E-news and e-publishing
Advertising
Staff Augmentation, i.e.,

  • Request for resources via resource request form,
  • Projects are without project managers and resources are not in
    charge of project management,
  • Involves resource pricing table, breakdown of work permit costing, air ticket fare, etc,
  • Resources has no associated service level commitment other than hours available to work and output is simply the performance of a task with no commitment that the task will result in the desired outcome
  • For Malaysia Digital status companies, please refer to the list of promoted activities (Promoted Activities – MDEC) (Appendix 1)
Note: MDEC reserves the rights to check, and revoke employment passes or Malaysia Digital status at any point of time if such activity is conducted.

APPLICABLE PASSES FOR FKW ENTRANCE INTO MALAYSIA


Our eXpats Service Centre can only process and approve the following types of passes prior to submittal to the Immigration Department of Malaysia:

EMPLOYMENT PASS

There are 3 categories of this type of work permit that enables a FKW to take up employment under a contract of service with an organisation in Malaysia. The duration of these permits varies from a minimum of 12 months to a maximum of 60 months depending on the nature of employment and the need of such employment by the hiring organisation.

The Immigration Department of Malaysia will issue the Employment Pass upon the approval of employment positions by the Malaysia Digital Economy Corporation (MDEC) in MSC Malaysia.

A foreign knowledge worker issued with the Employment Pass shall not, without the consent of Immigration Department of Malaysia, engage in any form of paid employment in any business or professional occupation in Malaysia other than the particular employment specified in the Employment Pass.

EMPLOYMENT PASS CATEGORY I CATEGORY II CATEGORY III
Eligibility Criteria      
Applicant must earn a basic salary of minimum RM10,000 per month;
AND
Applicant must have an employment contract valid up to 60 months (subject to MDEC discretion).
   
Applicant must earn a basic salary of minimum RM5,000 per month;
AND
Applicant has an employment contract valid up to 24 months.
   
Applicant earns a basic salary between RM3,000 to RM4,999;
AND
Applicant’s employment contract must not exceed 12 months.
   
EMPLOYMENT PASS CATEGORY I CATEGORY II CATEGORY III
Conditions:      
Allows the holder to be employed in West Malaysia by the hiring company  ⁄  ⁄
Spouse and children under 18 years old of Employment Pass holder are eligible for Dependent Pass.  ⁄  ⁄
Children over 18 years old and unmarried are eligible for Social Visit Pass (Long Term).  ⁄  ⁄
Parents / Parents-in-law are eligible for Social Visit Pass (Long Term).  ⁄  ⁄
Renewal of the pass can be considered, depending on the requirements.  ⁄  ⁄
Can be renewed for maximum two (2) times, subject to review.    
Applicants to obtain a Visa with Reference for entry into the country (only applicable for countries requiring the visa)  ⁄
It is mandatory for successful Employment Pass (Category III) applicants to obtain a Visa with Reference for entry into the country (only applicable for countries requiring the visa).    

Please refer to and download this Checklist for Employment Pass for all documentations required by MDEC and the Immigration Department of Malaysia.

DEPENDANT PASS

A Dependant Pass may be issued to any person being the spouse or dependent child to accompany the foreign knowledge worker while in Malaysia. The child may be issued a Permission to Study stamp to enable him or her to take up schooling in Malaysia.

Eligibility Criteria Conditions
Legal spouse of Employment Pass holder;

OR

Children below 18 years old of Employment Pass holder.

Allows the holder to stay in West Malaysia.

Employment not allowed and requires conversion to Employment Pass.

For social and welfare purposes, the holder may request for special permission to undertake activities from the Immigration Department of Malaysia

Please refer to and download this Checklist for Dependant Pass for all documentations required by MDEC and the Immigration Department of Malaysia.

SOCIAL VISIT PASS (LONG TERM)

A Social Visit Pass may be issued to any person as per below eligibility criteria to accompany the foreign knowledge worker while in Malaysia.

Eligibility Criteria Conditions
Children of Employment Pass holder that above 18 years old– 25 years old, single, unemployed, not studying in Malaysia and under custodian of EP holder;

OR

Common law spouse (only applicable to heterosexual relationship) of Employment Pass holder can be considered

OR

Parents / Parents in Law

OR

Adopted/Step Children of Employment Pass holder that above 18 years old – 25 years old, single, unemployed, not studying in Malaysia and under custodian of EP holder.

Allows the holder to stay in the country

Please refer to and download this Checklist for Social Visit Pass for all documentations required by MDEC and the Immigration Department of Malaysia.

PERMISSION TO STUDY

The Permission to Study stamp is an endorsement issued by the Immigration Department inside the student’s passport, allowing the student to take up schooling in Malaysia for a defined period of time (as per Dependant Pass validity date).

Eligibility Criteria Conditions
Children below 18 years old of Employment Pass holder Allows the holder to stay and study in the country

Please refer to and download this Checklist for Permission To Study for all documentations required by MDEC and the Immigration Department of Malaysia.

CHECKLIST FOR OTHERS

Please refer to and download any of the below checklists for all the documentation required by MDEC and the Immigration Department of Malaysia regarding other passes offered:

Checklist for Transfer of Endorsement

Checklist for Cancellation of Passes

Checklist for Special Pass & Overstay Clearance

FEE STRUCTURE


SERVICES (NEW & RENEWAL) MDEC’S CHARGES (PER APPLICANT)
EMPLOYMENT PASS (EP) RM2,120.00

DEPENDANT PASS (DP)

  • Spouse
  • Children below 18 years (Biological/Adopted/Step Child)
  • Disabled Children (no age limit)
RM530.00

SOCIAL VISIT PASS (SVP)

  • Parents
  • Parents in-law
  • Children above 18 years – 25 years old (Biological/Adopted/Step Child)
  • Common-law-spouse
RM530.00
AMENDMENT OF APPROVAL LETTER RM106.00
SPECIAL PASS (SP), TRANSFER OF ENDORSEMENT (TOE), CANCELLATION OF PASSES FREE OF CHARGE
NOTE:
For rejected application, MDEC shall refund 75% of Expatriate Services Fees.
 
IMMIGRATION FEE To refer to this table Immigration Payment