Dear Valued Clients,

Greetings from Expats Service Centre!

Pursuant to our announcement dated 13th May 2022 (Ref No .: BSD – EXPATS – ANNC – MDEC– 178 D20220513), we would like to remind that effective 1st July 2022 companies are required to ensure all applications are with a VALID pass prior to submission of approval and endorsement.

Please take immediate action for applications with expired pass validity. This is to prevent Foreign Knowledge Workers (FKW) from being subject to any action under the Immigration Act, penalties or deported by the Immigration Department of Malaysia.

Therefore, we encourage all companies to plan and monitor your application in advance so that the application process runs smoothly and to avoid unwanted/unnecessary situations.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or email us at [email protected]

Yours sincerely,

Expats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from Expats Service Centre!

We would like to inform that effective 1st July 2022 companies are required to ensure all applications are with a valid pass prior to submission of approval and endorsement as there is no further extension of the Special Pass flexibility after 30th June 2022.

Please note that for submission from 1st July 2022 onwards, Special Pass is required if the current pass expires within 7 working days prior to the submission of the approval application. MDEC will advise accordingly if Special Pass is still required during the assessment due to incomplete submission.
Any pass that has expired for more than 30 days, the company is required to apply for Special Pass at the Operations, Investigation and Prosecution Division (previously known as Enforcement Division) of Immigration Department at Putrajaya.
 
Therefore, we encourage all companies to plan and monitor your application in advance to ensure the application process runs smoothly and to avoid any unwanted/unnecessary circumstances.

Should you require more information and assistance, please contact us via email at [email protected].

Your kind understanding is highly appreciated.

Yours sincerely,
eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from Expats Service Centre!

In view of upcoming Hari Raya Aidilfitri celebrations, we wish to inform that Expats Service Centre will be closed for half day on 29th April 2022 (Friday) from 12.00pm to 4.00pm. Expats Service Centre will resume as usual on 5th May 2022 (Thursday) at 8.00am. Please take note that there will be a minimal support available for services in Expats Service Centre during the Hari Raya week.

For submission of original passport for Transfer of Endorsement and Cancellation of Pass on 29th April 2022 (Friday), the application will be processed from 9th May 2022 onwards. As such, we encourage you to plan your submissions of applications to ensure a smooth process for expatriate services.

Should you require more information and assistance, please contact us via email at [email protected]

Your kind understanding is highly appreciated.

Yours sincerely,
eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

In line with our recent announcement on the new process for endorsement of pass sticker, please be informed that effective 18th April 2022, company may select pass sticker logistic arrangement preference upon submission of endorsement application in the Expats System. The options are as follows:

1) Delivery

Pass sticker will be delivered to selected MSC Status Company within MSC Malaysia cybercity/centre area in Cyberjaya, Petaling Jaya and Kuala Lumpur ONLY.

2) Walk-in

Company to bring original passport to Expats Service Centre for affixing of Pass Sticker. Company may walk-in to our Centre according to the booked appointment slot. If company is unable to obtain the slot via online appointment, please email [email protected] for manual appointment request.

3) Collection at ESD Satellite Centre (ESC), Kuala Lumpur International Airport 1 (KLIA1)

The collection of pass sticker at ESC is ONLY for Foreign Knowledge Worker (FKW) including their dependent/s that currently abroad and approved under Employment Pass category I and II (EPI & II). Company will be notified via email to download a Confirmation Letter when it is ready in the Expats System. The Confirmation Letter is required by the FKW and/or their dependent for collection of pass sticker at ESC. In situation where the issuance of pass sticker is unsuccessful at ESC, company may email us at [email protected] for the next arrangement.

Please take note that the option selection cannot be changed once the application has been submitted to MDEC in the system. As such, company MUST ensure to confirm the selection before submitting the endorsement application. The user manual is available in the system for easy reference.

For this new enhancement, there will be system downtime for Expats System on Sunday, 17th April 2022 (12.00am) until Monday, 18th April 2022 (12.00am). Thus, the system will not be accessible during this period.

Should you require more information and assistance, please email us at [email protected].

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

Please be informed following are the latest updates for the companies to observe:

1) Returned Application for more than 6 months

Kindly be informed that any application that has been returned, company MUST respond to MDEC within 6 months from the returned date. Failure to comply with this requirement, application is considered as invalid and will be voided. Company is required to re-apply should company wish to continue with the same application. Processing fee is non-refundable for application that has been inactive for more than 6 months.

2) Cancellation of Pass

Any Foreign Knowledge Worker (FKW) and their dependents who will be leaving Malaysia permanently is required to shorten the current pass prior to their departure. Company is responsible to ensure that the current pass MUST be physically shortened before leaving Malaysia to avoid any implication in the future.

3) eVISA update

For any queries on eVisa, company may refer to the Live Chat Support at https://malaysiavisa.imi.gov.my/evisa/evisa.jsp

Should you require more information and assistance, please email us at [email protected].

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

Kindly be informed that our service hours for eXpats Service Centre Front Counter during the month of Ramadhan shall be as follows:

SERVICE HOURS (Monday – Friday)

8.00 am – 4.00 pm

LUNCH BREAK

(Monday – Thursday)
1.00 pm – 2.00 pm

(Friday)
12.00 pm – 2.45 pm

 

SATURDAY & SUNDAY – CLOSED
PUBLIC HOLIDAY – CLOSED

Should you require more information and assistance, please email us at [email protected]

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

We refer to our announcement dated 24th November 2021 (Ref No: TD–MFS–ANNC–MDEC–168 D20211124) on the issuance of the pass sticker. We would like to highlight that the SLA for affixing pass sticker is five (5) working days after receiving the notification from eXpats system and company is responsible to:

1. Delivery of pass sticker

Ensure that original passport is available for affixing the pass sticker as per the delivery schedule OR;

2. Collection of pass sticker

Ensure to bring the original passport to eXpats Service Centre for affixing the pass sticker as per the appointment schedule. If company is unable to obtain the slot via online appointment, please email [email protected] to obtain manual appointment

To comply with this requirement, company is advised to plan accordingly and proceed with the Endorsement Process (Stage 2) when the Foreign Knowledge Worker (FKW) is in Malaysia and the original passport is available so that the pass sticker can be affixed to the passport within the stipulated period.

Please note for method No.1, MDEC will assist to deliver the pass sticker to the company only twice and failure to provide the original passport during the second delivery, the company is required to bring the passport to eXpats Service Center within five (5) working days after receiving notification from eXpats system.

Should you require more information and assistance, please email us at [email protected]

 

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

In line with the announcement made by the Malaysia Immigration Department on the exemption of MyEntry, with immediate effect any Foreign Knowledge Worker/Dependents including foreign maid that has obtained pass approval is allowed to enter Malaysia without MyEntry approval.

As such, company MUST ensure that pass application of the Foreign Knowledge Worker/Dependents including foreign maid has been approved before making any arrangement for them to enter Malaysia.

Should you require more information and assistance, please contact us via email at [email protected]

 

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

We refer to the announcement dated 27th December 2021(Ref No: TD–MFS–ANNC–MDEC–169 D2021227) on Reference Visa requirement. We would like to clarify for those who requires visa to enter Malaysia, the visa application can be made via:

1.eVisa online application platform
eVisa can be applied from any countries except Malaysia, Singapore, Israel and North Korea. Please refer to https://malaysiavisa.imi.gov.my/ for eVisa application.

2.Malaysian Representative Offices Overseas
Reference Visa (Single Entry Visa) can be applied at Malaysian Representative Offices Overseas as stated on MDEC’s Approval letter.

Nevertheless, we encourage you to apply for eVisa as it is easier and more convenient for visa application.

Yours sincerely,

eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

Please be informed that with immediate effect all Foreign Knowledge Workers (FKW) and their dependents including foreign maids who require a visa to enter Malaysia MUST obtain Reference Visa (single entry visa) prior to entry into this country. In line with this requirement, Immigration Department of Malaysia has extended the use of MYVisa system (eVISA) to all the respective nationalities. For your information, eVISA can be applied from any countries except Malaysia, Singapore, Israel and North Korea. Please refer to https://malaysiavisa.imi.gov.my/ to apply for the eVISA.

For reference visa application, approval letter MUST include “Visa Collection Centre”. Hence, all applications that have been approved without visa collection centre, the approval must be amended before entering Malaysia as the Journey Performed payment facility is no longer available. Failure to obtain a visa prior to entry, the applicant will be charged with “Not to Land” (NTL) at the border entrance and will be deported.
Should you require more information and assistance on eVisa, you may email to [email protected]. For any other enquiry please e-mail us at [email protected]

Yours sincerely,

eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

In line with the announcement made by Expatriate Service Division (ESD) of the Immigration Department on 1st October 2021, https://esd.imi.gov.my/portal/latest-news/announcement/, please be informed that effective from 1st December 2021 the endorsement process will be as follows:

1) Company to initiate online endorsement process and MUST upload documents for endorsement purpose. Please refer to the checklist in eXpats website – www.expats.com.my

2) Pass sticker will be delivered to company by MDEC’s representative or;

3) Company may bring original passport to eXpats Service Centre to be affixed with the pass sticker.

 

With the implementation of the new endorsement process, company MUST observes the followings

1) For application that the Foreign Knowledge Worker is outside Malaysia(FKW), company may initiate online endorsement once FKW has entered Malaysia and entry stamp has been uploaded.

2) Pass sticker will be delivered to the registered address only or company may bring the original passport within 5 working days after receiving the notification that the sticker is ready to be affixed on the passport.

3) Delivery service is only applicable for companies that meet the criteria set by MDEC.

4) Company is required to make an online appointment via appt.expats.com.my for collection of pass sticker at the eXpats Service Centre counter,

5) Company MUST ensure that the passport is in a good condition to affix the sticker.

Please note that with this new process, MDEC will no longer keep the passport from 1st December 2021 for submission of endorsement.

However, for online endorsement application submitted before 1st December 2021, company may proceed to submit the original passport following the current process until 15th December 2021 (Wednesday).

Should you require more information and assistance, please e-mail us at [email protected]

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

In line with the National Recovery Plan (NRP), with immediate effect only fully vaccinated authorized person/representatives that have passed the vaccination maturity period of 14 days is allowed to enter our Centre.

Following the above, effective 18th October 2021, MDEC operational hours will be revised as follows:

Operation hours Monday to Thursday Friday
8.00am to 4.30pm 8.00am to 4.30pm
Lunch Hours (Closed) 1.00pm to 2.00pm 12.15pm to 2.45pm

In order to comply with the Standard Operating Procedures (SOPs) during Movement Control Order (MCO), companies are required to make an online appointment before coming to eXpats Service Centre. However, if company is unable to obtain the slot via online appointment, please email [email protected] to obtain manual appointment. Walk-in is allowed for collection of passports ONLY.

Should you require more information and assistance, please contact us via email at [email protected]

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

In line with the introduction of E-Special Pass (eSP) by the Immigration Department of Malaysia, we are pleased to inform that effective from 11th October 2021, company may submit Special Pass application via eXpats system. The online eSP only applicable for:

1) Arrangement to leave country

2) Renewal application

3) New application (change of position/pass only for existing application under MDEC)

With eSP, company is required to make online payment for the SP charges. Please note that company MUST make payment within 7 days of the approval date. Failure to make payment during the said timeline, the special pass approval will be automatically cancelled. The user manual is available in the system for easy reference.

For this new enhancement, there will be system downtime for eXpats System on Sunday, 10th October 2021 (12.00 am) until Monday, 11th October 2021 (8.00am). Thus, the system will not be accessible during this period.

Should you require more information and assistance, please e-mail us at [email protected]

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

Effective from 1st November 2021, the eXpats system is open for submission of FKW Projection for 2022. We advise only companies with FKW headcount requirement for 1st Quarter of 2022 to submit for the projection to ease the approval process. Companies may continue to submit the FKW projection as and when required throughout the year 2021.

Please take note that the submission for 2021 FKW projection is still open until 14th November 2021. As such, kindly ensure to choose the right year for your request. Any balance from FKW projection that has been approved in year 2021 will be forfeited by 31st December 2021.

Company may proceed with FKW projection submission via login to www.expats.com.my. Please adhere to the supporting document’s requirement as stated in eXpats system.

Submission Checklist: https://mdec.my/wp-content/uploads/Submission-Checklist-for-Company-Registration-Projection.pdf

Kindly contact us at 03 8315 3000 or e-mail [email protected] should you need further assistance.

Your kind understanding is highly appreciated.

Yours sincerely,

Malaysia Digital Economy Corporation Sdn Bhd

Dear Valued Clients,

Greetings from eXpats Service Centre!

We are pleased to inform that the Government of Malaysia has lifted the travel restriction to Malaysia for travellers from India, Bangladesh, Sri Lanka, Pakistan and Nepal effective from 20th September 2021. As such, company may proceed to submit or re-submit the applications of Foreign Knowledge Worker from these countries as usual.

However, please take note that entry to Malaysia is still subject to the MYEntry approval by the Immigration Department of Malaysia and will be reviewed from time to time. All Foreign Knowledge Workers are required to check on the latest entry requirements and rules before entering Malaysia such as the followings:

1) complete dose of vaccination,

2) COVID-19 test screening

3) Quarantine procedures.

Should you require more information and assistance, please contact us at [email protected]

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from Expats Service Centre!

Please be advised that due to the restrictions and SOPs where the center is operating with limited manpower, we are experiencing some delays in the approval and endorsement process. We are also currently flooded with high volume of endorsement applications since we re-opened our counter service and all this has further led to the delay.

We seek your understanding that we are unable to entertain all urgent request including travelling inside or outside Malaysia unless confirmed flight ticket is attached and the urgency is highlighted during submission of passport. As such, we encourage companies to plan your application submission ahead and give us sufficient time to complete the process.

Please also note that due to the limitation of online appointment slot, Immigration Department of Malaysia has given flexibility for companies to complete the endorsement of application until 31st December 2021 and will not be subject to any enforcement action during the period. Hence, for those that have been granted an approval, you may plan for the endorsement to be completed latest by 31st December 2021.

For emergency and urgent request or should you require more information and assistance, please contact us via email at [email protected]

Yours sincerely,
Expats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Please be informed that Expats Online Appointment will be available effective from 20th August 2021. Clients may book the appointment for slot 1st September 2021 onwards at www.expats.com.my/contact or appt.expats.com.my.

The Front Counter service of Expats Service Centre including Immigration Unit (Expatriate Services) in MDEC operational hours will remain as below: 

SERVICES DAY TIME
Submission of passport

Documents for Client Manager

Monday until Thursday

Friday

8.00am until 1.00pm

8.00am until 12.00pm

Collection of passports Monday until Friday 3.00pm until 4.30pm

 

For collection of passports, companies are still required to make an appointment via email to [email protected].

Kindly note that walk-in is strictly NOT allowed. Should you require more information and assistance, please contact us via email at [email protected].

Yours sincerely,
Expats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from Expats Service Centre!

Please be informed following are the latest updates for the companies to observe during the implementation of National Recovery Plan (NRP) Phase 1;

Effective from Monday, 2nd August 2021 the Front Counter service of Expats Service Centre including Immigration Unit (Expatriate Services) in MDEC will be operating as follows:

SERVICES DAY TIME
Submission of passport Monday until Thursday

Friday

8.00am until 1.00pm

8.00am until 12.00pm

Collection of passports Monday until Friday 3.00pm until 4.30pm

Companies are required to make an appointment via email to [email protected]. For companies that have been given an appointment and would like to have an earlier slot, please email us and new date will be assigned according to the availability of the additional slots. Please take note that walk-in is strictly NOT allowed.

The Immigration Department of Malaysia has agreed to grant Special Pass exemption for long-term social visit passes / employment passes that have expired during the period of Movement Control Order (MCO) until 31 December 2021.

As such, with immediate effect, all new and renewal applications of Employment Pass including the dependent applications which have been approved and the latest pass have expired due to closure of the centre and absence of appointment slots, may proceed with passport endorsement without Special Pass at eXpats Service Centre.

As the centre will be operating with minimal staff based on the stipulated MCO SOPs, please expect some delays in processing of endorsement application.

Should you require more information and assistance, please contact us via email at [email protected].

Yours sincerely,
Expats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

The government has announced that the Enhanced Movement Control Order (EMCO) in Selangor has ended on 16th July 2021. Please be informed that the front counter service of Expats Service Centre including Immigration Unit (Expatriate Services) in MDEC will resume operations effective Wednesday, 21st July 2021 on limited operating hours and days as per the following details:

Day    :    Monday, Wednesday and Friday

Time   :    8.00am until 1.00pm (for submission of passport)

               3.00pm until 4.30pm (for collection of passport)

As the centre will be operating with minimal staff based on the stipulated MCO SOPs, priority will be given to urgent/emergency cases and cases of prolonged overstayed. Companies are required to make an appointment via email to [email protected] Please take note that walk-in is strictly NOT allowed. Should you require more information and assistance, please contact us via email at [email protected].

Should you require more information and assistance, please contact us via email at [email protected].

Yours sincerely,

eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

We refer to the latest announcement made by the Government of Malaysia on the Enhanced Movement Control Order (EMCO) for all districts in Selangor and several localities in Kuala Lumpur due to the rise of Covid-19 cases in Klang Valley. With the implementation of the EMCO, eXpats Service Centre Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will be closed effective from 3rd July until 16th July 2021 or after the EMCO is lifted. As such, companies are required to observe the followings:

  1. Endorsement of Employment Pass/Dependant Pass/Other Related Pass and ServicesEndorsement submission at eXpats Service Centre Cyberjaya will be put on hold with immediate effect. As such, all appointment that has been booked via online appointment https://appt.expats.com.my/ and manual appointment via [email protected] will be automatically cancelled. Companies may proceed to book a new slot after the EMCO is lifted.
  2. Approval Stage
    Online application of Approval Stage will continue to be processed. Due to the current condition, please expect some delays on the processing of the approval.

We apologize for any inconveniences this may have caused. Should you require more information and further assistance, please contact us via email at [email protected].

Your kind understanding is highly appreciated.

Yours sincerely,
eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

We refer to our announcement dated 29th May 2021 (CCFS–MFS–ANNC–MDEC–157 D20210529) on the closure of eXpats Service Centre, Cyberjaya.

Please be informed that the Front Counter service of Expats Service Centre including Immigration Unit (Expatriate Services) in MDEC will resume operations effective Friday, 2nd July 2021 on limited operating hours and days as per the following details:

Day: Monday, Wednesday and Friday

Time: 8.00am until 1.00pm (for submission of passport)

           3.00pm until 4.00pm (for collection of passport)

As the centre will be operating with minimal staff, it will be for urgent and emergency cases only. Therefore, companies are required to make appointment via email to [email protected] or to the company’s Client Manager. Please take note that walk-in is strictly NOT allowed and all appointment that has been booked via https://appt.expats.com.my/ will be automatically cancelled.

Should you require more information and assistance, please contact us via email at [email protected]

Yours sincerely,
eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

We refer to the recent announcement made by the Government of Malaysia on the first phase of 14 days total lockdown during MOVEMENT CONTROL ORDER 3.0 (MCO) due to the rising number of Covid-19 cases in the country. Please be informed that eXpats Service Centre including Immigration Unit (Expatriate Services) in MDEC will be closed effective from 1st until 14th June 2021 or until/after the lockdown is lifted. As such, companies are required to observe the followings:

1) Endorsement of Employment Pass/Dependant Pass/Other Related Pass and Services

Endorsement submission at eXpats Service Centre (Cyberjaya and Northern Office) will be put hold from 31st May 2021(Monday).

As such, all appointment that has been booked will be automatically cancelled. Companies may proceed to book a new slot for 15th June 2021 onwards or after the lockdown is lifted via appt.expats.com.my

The Centre is still open for collection of endorsed passports on 31st May 2021.

2) Approval Stage

Online application of Approval Stage will continue to be processed. Due to the current condition, please expect some delay on the processing of the approval.

Should you require more information and assistance, please contact us via email at [email protected]

Your kind understanding is highly appreciated.

Yours sincerely,
eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

We refer to the recent announcement made by the Government of Malaysia on MOVEMENT CONTROL ORDER 3.0 (MCO) for employees in the private and public sectors to work from home starting Tuesday, 25th May 2021. Please be informed that the Front Counter service of eXpats Service Centre Cyberjaya including Immigration Unit (Expatriate Services) in MDEC will resume with minimal support effective from tomorrow, 25th May 2021 until further notice.

Companies are required to make an online appointment via appt.expats.com.my before coming to our Centre and adhere to the SOPs which have been set by eXpats Service Centre. Kindly be informed that walk-in is allowed for the collection of passport ONLY.

Should you require more information and assistance, please contact us via email at [email protected]

Your kind understanding is highly appreciated.

Yours sincerely,
eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

We refer to the announcement made by the Government of Malaysia on the travel restriction to Malaysia for the travellers from India, Bangladesh, Sri Lanka, Pakistan & Nepal to prevent the spread of the new Indian Covid-19 variant into the country.

Due to the recent announcement, we encourage company not to submit/hold the applications of Foreign Knowledge Worker from these countries until the restriction is lifted. However, should company wish to proceed with the applications, kindly submit/resubmit the application in eXpats system for our further action.

Please take note that the approval letter is valid for 6 months from the approval date. As such, company is required to complete the process including endorsement before the expiry date.  For companies that are not able to complete the process, the company is required to re-apply if the application has expired.

Should you require more information and assistance, please contact us at [email protected].

Your kind understanding is highly appreciated.

Yours sincerely,
eXpats Service Centre
Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre,

We wish to inform you that eXpats Service Centre will be closed on 12th May 2021 (Wednesday) to 14th May 2021(Friday) and we will resume as usual on 17th May 2021(Monday).

To ensure a smooth process for expatriate services, we advise you to plan your submissions for applications as per below dates:

Approval of Application for Foreign Knowledge Workers for MSC Malaysia Status Companies and ICT Sector Companies

The last day to submit applications will be on 26th April 2021 (Monday) in order to obtain decision before the holidays. Applications received after 26th April 2021, decision will only be made on 17th May 2021 onwards.

Endorsement of Employment Pass / Dependent Pass / Other Related Pass and Services

The last day to submit endorsement applications will be on 5th May 2021 (Wednesday) in order to obtain complete endorsements by Immigration Department before the festive holidays. We will resume endorsement application on 17th May 2021.

Should you require more information and assistance, please contact us via email at [email protected]

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre,

Kindly be informed that our service hours for eXpats Service Centre Front Counter during the month of Ramadhan shall be as follows:


SERVICE HOURS (Monday – Friday)
8.00 am – 4.00 pm
LUNCH BREAK
(Monday – Thursday)
1.00 pm – 2.00 pm
(Friday)
12.00 pm – 2.45 pm

SATURDAY & SUNDAY – CLOSED

PUBLIC HOLIDAY – CLOSED

Should you require more information and assistance, please contact us via email at [email protected]

Your kind understanding is highly appreciated.

Yours sincerely,

eXpats Service Centre

Malaysia Digital Economy Corporation

Dear Valued Clients,

Greetings from eXpats Service Centre!

We would like to inform that companies are required to comply with the current Special Pass (SP) requirements by the Malaysian Immigration Department. Kindly observe the following scenarios with regards to Special Pass (SP):

SCENARIOS ACTIONS
  • Application approved and submission of endorsement before expiry of current pass.
  • Application approved before expiry of current pass and submission of endorsement after expiry of current pass.
  • To submit passport for endorsement without SP at eXpats Service Centre.
  • To submit passport for endorsement without SP within 30 days after application is approved at eXpats service Centre.
  • Application approved after expiry of current pass.
  • To apply Special Pass directly at Immigration Unit (Expatriate Services) of MDEC Cyberjaya before submission of passport for endorsement.
  • Applicant entered Malaysia with the approval letter and the current entry stamp (Social Visit Pass) has expired before submission of passport for endorsement.
  • To apply Special Pass directly at Immigration Unit (Expatriate Services) of MDEC Cyberjaya before submission of passport for endorsement.
  • Please take immediate action for applications with expired pass validity. We shall update these SP requirements if there are any changes. Companies are required to make an online appointment via appt.expats.com.my before coming to our Centre.

    Should you require more information and assistance, please contact us via email at [email protected]

    Your kind understanding is highly appreciated.

    Yours sincerely,
    eXpats Service Centre

    Dear Valued Clients,

    Greetings from eXpats Service Centre!

    We refer to our announcement dated 1st March 2021 (Ref No: CCFS–MFS–ANNC–MDEC–150 D20200301) on the requirement to register with Department of Labour (Jabatan Tenaga Kerja), Ministry of Human Resource. We would like to inform that the updated contact numbers are:

    Telephone : 03-8000 8000
    Customer Service : 03-8886 5192
    Telekerja : 03-8888 9111

    Company may also contact the nearest branch of Department of Labour as follows http://jtksm.mohr.gov.my/ms/hubungi-kami/alamat/negeri for further clarification.

    Should you require more information and assistance, please contact us via email at [email protected]

    Yours sincerely,
    eXpats Service Centre
    Malaysia Digital Economy Corporation

    Dear Valued Clients,

    Greetings from eXpats Service Centre!

    We refer to our announcement dated 6th January 2021 (Ref No: CCFS–MFS–ANNC–MDEC–145 D20200106) on the requirement to advertise job vacancies in the MYFutureJobs portal for companies who intend to employ Foreign Knowledge Workers. Please be informed that effective 1st April 2021, companies are required to attach Approval Letter from SOCSO during submission of application to eXpats Service Centre. For more information, please refer to https://www.perkeso.gov.my/149-sip/853-permohononan-pengesyoran-myfuturejobs-bagi-penggajian-pekerja-asing-dan-pegawai-dagang.html

    In addition, for employment purposes companies are required to register with Department of Labour (Jabatan Tenaga Kerja), Ministry of Human Resource. Failure to register, may impact MYFutureJobs application approval. For detailed information and further assistance, kindly refer to http://jtksm.mohr.gov.my/ms/akta-borang and contact 03-8886 5192/9111 or email [email protected]

    Appreciate your cooperation to adhere to the requirements made by the Government of Malaysia.

    Should you require more information and assistance, please contact us via email at [email protected]

    Yours sincerely,

    eXpats Service Centre
    Malaysia Digital Economy Corporation

    Dear Valued Clients,

    Greetings from eXpats Service Centre!

    Kindly be informed that there will be system downtime for eXpats System on Saturday, 27th February 2021 (12.01am) until Monday,1 March 2021 (8.00am) due to system maintenance. Please take note that eXpats system will not be accessible during this period.

    Should you require more information and assistance, please contact us via email at [email protected]

    Your kind understanding is highly appreciated.

    Yours sincerely,

    eXpats Service Centre
    Malaysia Digital Economy Corporation