Training Level

Introductory

Training Duration (Days)

2

Training Mode

  1. Physical classroom
  2. Physical classroom & online

Prerequisite

N/A

Career Track

  1. Mobile App Developer
  2. Software Developer
  3. Application Designer

Industry Skill
Framework

Accreditation Body

APMG

Skill Outcome

By the end of this course, you will be able to:

  1. Understand the business drivers of technology-enabled automated services. Recognize how Service Automation Framework enables the practice of an industry.
  2. Recognize the difference and synergy between the Users, Service Design and Technology design elements that contribute to meet and exceed the expectations of user in order to create long-lasting value. Able to explain the difference between Automated Deployment, Service Delivery Automation and Serendipity Management and describe their underlying processes.
  3. Outline the steps for completing a Service Automation Blueprint. Possess the knowledge of the processes that underpin the delivery of automated services and how they need to be integrated in self-service portals in order to provide automated delivery. Able to explain the concept of Serendipity Management and how it impacts the User Experience (UX) of services.
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