Training Level

Introductory

Training Duration (Days)

3

Training Mode

Physical classroom & Online

Prerequisite

There are no prerequisites to attending the ITIL Foundation course

Career Track

  1. Solutions Architect
  2. Technology Developer

Industry Skill
Framework

Accreditation Body

PeopleCert

Skill Outcome

By the end of this course, you will be able to:

  1. Understand the four dimensions of service management
  2. Understand the activities of the service value chain
  3. Know the purpose and key terms of selected ITIL practices
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