Training Level

Intermediate

Training Duration (Days)

4

Training Mode

  1. Physical classroom & Online

Prerequisite

  1. Achieved ITIL4 Foundation certification to qualify to sit the examination.

Career Track

  1. SOLUTIONS ARCHITECT
  2. TECHNOLOGY ANALYST

Industry Skill
Framework

Accreditation Body

PeopleCert

Skill Outcome

By the end of this course, you will be able to:

  1. Understand customer journeys
  2. Target markets and foster stakeholder relationships
  3. Shape demand and define service offerings
  4. Realize and validate service value
  5. Understand hoe customer journeys are designed
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