Training Level

Introductory

Training Duration (Days)

6

Training Mode

  1. Online
  2. Physical classroom & Online

Prerequisite

  1. Completed secondary school education
  2. Bachelor’s Degree/Diploma/Certificate in any Major/ specialization with basic proficiency in English

Career Track

  1. CUSTOMER SERVICE ASSOCIATE / SPECIALIST

Industry Skill
Framework

Accreditation Body

BCI, BPO Certification Institute, Inc

Skill Outcome

By the end of this course, you will be able to:

  1. Persuasive Speaking
  2. Effective Listening Attentiveness
  3. Conflict resolution
  4. Ability to use positive language
  5. Clear communication
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