CERTIFICATION IN SERVICE DESK SUPPORT (PART 1)

PERKESO

SOCSO will fund up to RM4,000/pax for courses pursued by Employment Insurance Scheme (EIS) members who are receiving unemployment benefits. Selected courses offering certification are also eligible for funding up to RM7,000 under PENJANA 2.0 Hiring Incentive (except for max of RM4,000 for the apprentice category).

HRD CORP

The course is conducted by HRDF Registered Training Providers. HRDF registered employers are allowed to make claims for employees that take this course.

Training Level

Intermediate

Training Duration (Days)

6.5

Training Mode

Online

Prerequisite

DIPLOMA IN COMPUTER SCIENCE, IT, or Equivalent
DEGREE IN COMPUTER SCIENCE, IT or Equivalent

Career Track

BACKOFFICE SUPPORT ASSOCIATE / SPECIALIST
TECHNICAL SUPPORT ASSOCIATE / SPECIALIST @ IT HELPDESK

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Accreditation Body

NIIT

SKILL OUTCOME

By the end of this course, you will be able to:

  • Install, maintain, and troubleshoot computer components and peripherals.
  • Identify the methods of network access security and user authentication.