The DFTZ is a strategic national initiative, spearheaded by Malaysia Digital Economy Corporation (MDEC) to drive seamless cross-border trade through digitalisation and to facilitate access of local SMEs to vast opportunities in the global markets via e-commerce.

INTENSIFYING MALAYSIA’S PARTICIPATION IN CROSS-BORDER E-COMMERCE

The DFTZ is a collaboration between various ministries and agencies, industry stakeholders and e-Commerce enablers. This initiative is focused on driving export of local SMEs capitalising on digitalisation and opportunities in e-commerce, and attracting investment to set up regional e-Commerce fulfilment hubs in Malaysia.


FOCUS AREAS



Local SMEs can leverage on the following programmes to facilitate their access to regional and global markets.


  • Upskilling local SMEs in e-Commerce capability
  • Expanding market access through various regional and global eMarketplaces
  • Driving demand of Malaysian products via focused promotions and campaigns


  • MDEC collaborates with Royal Malaysian Customs Department (RMCD) in its trade facilitation digitalisation journey, through the DFTZ eServices Platform, to increase the efficiency of submission and processing of declarations for cross border clearance, as well as strengthening risk management.


    Customs authorities around the world need to enhance efficiency in trade facilitation to cater for high volumes of small parcels and buyers’ expectations for quick fulfillment in cross-border e-Commerce. The collaboration between MDEC and RMCD to implement digital trade facilitation ensures speed and efficiency in border clearance through data-driven trade facilitation.


    In recognition of the contribution and impact, the World Customs Organization Certificate of Merit award was conferred to MDEC, representing RMCD, for rendering exceptional service to the international Customs community at the 38th International Customs Day 2020 celebration.


    MDEC CONFERRED WITH WCO CERTIFICATE OF MERIT AWARD REPRESENTING RMCD


    To enhance competitiveness of local SMEs export in e-Commerce, ongoing efforts are being taken by relevant Ministries and agencies together with logistics players to improve efficiency in ports operations and cargo movement.


    Foreign and local companies are encouraged to make investments to set up their regional e-Commerce eFulfilment hubs in Malaysia. Such investments are expected to create jobs, drive technology transfer and drive the growth of local e-Commerce supply chain.


    MULTI-AGENCY INITIATIVE

    Spearheaded by Ministry of Communications and Multimedia (KKMM) and MDEC in association with relevant ministries

    SME Development

    Border Clearance

    Investment

    Export Facilitation

    Logistics


    KEY MILESTONES

    As at end of 2019, the DFTZ has impacted over 13,000 local SMEs gaining access to
    regional and global e-Commerce markets
    , growing from about 2,000 at the end of 2017.

    13,000+

    SMES

    60+

    ENABLERS

    ENABLERS

    START YOUR CROSS-BORDER E-COMMERCE JOURNEY NOW

    COMMUNITY    PROGRAMMES